Executive Administrative Support & Customer Service

PATRICIA SILVA

North Hills, CA – 747-***-****

Email: ************@*****.***

Executive & Administrative Support Candidate

PROFESSIONAL SUMMARY

Experienced Executive Administrative Assistant with over 19 years of providing high-level administrative support, office coordination, and customer service in fast-paced environments. I am skilled in calendar management, travel coordination, payroll support, QuickBooks, and workflow organization. Bilingual in English and Spanish with strong communication and problem-solving abilities. Recognized for improving efficiency, maintaining confidentiality, and supporting leadership teams with professionalism and reliability.

CORE COMPETENCIES

-Executive & Administrative Support Calendar & Travel Coordination

-Office Operations & Workflow Management Payroll Support (ADP)

-QuickBooks & Billing Customer Service Excellence

-Bilingual: English/Spanish Confidential Document Handling

-CRM & Multi-Database Systems Microsoft Office & Google Workspace

PROFESSIONAL EXPERIENCE

Toyota of North Hollywood Body Shop

Receptionist / Customer Service Representative

July 2024 – Present

-Greet and assist customers with vehicle drop-offs, ensuring a smooth and professional intake process

-Guide customers through estimates and authorization paperwork, answering questions and ensuring accuracy

-Coordinate with car rental companies to arrange customer transportation

-Notify customers promptly when vehicles are completed and ready for pickup

-Collect deductibles and insurance payments, ensuring proper documentation and accuracy

-Generate and manage daily deposit slips

-Maintain and update daily accounts receivable spreadsheets

-Post and track customer payments in internal systems

-Perform administrative tasks including filing, scanning, and document organization

-Order and manage office supplies, including printer cartridges and equipment needs

-Maintain organized records of master and import documents for reference and compliance

Partnership Staffing Solutions — Executive Administrative Assistant

Jul 2023 – Apr 2024

-Provided comprehensive administrative support to executive leadership, including VP and CEO

-Managed high-volume email correspondence and phone communications

-Coordinated travel arrangements including flights and hotel bookings

-Scheduled meetings and interviews using Teams, Zoom, Calendly, and Upwork

-Processed orders and billing through Shopify and QuickBooks

-Created and submitted vendor bills for accounting processing

-Supported internal operations and improved workflow efficiency

North Hollywood Toyota — Receptionist / Customer Service Representative

Jul 2024 – Present

-Managed front desk operations and high-volume customer interactions

-Coordinated appointments and maintained organized client records

-Processed transactions and communicated with accounting for payment accuracy

-Provided bilingual English/Spanish support to diverse clientele

-Maintained office organization and supported daily administrative tasks

Dancool HVAC — Executive Assistant

Aug 2019 – Mar 2020

-Managed executive calendars, communications, and office coordination

-Processed payroll support through ADP and maintained confidential employee records

-Coordinated recruitment efforts across Indeed, Glassdoor, Monster, and ZipRecruiter

-Implemented filing and document management systems to improve efficiency

-Oversaw office inventory and multi-location supply distribution

Kemper – Alliance United Insurance — Customer Service Representative

Oct 2020 – Mar 2022

-Handled high-volume customer inquiries and policy servicing

-Processed payments and maintained accurate documentation

-Resolved customer concerns professionally and efficiently

-Served as liaison between customers and management when needed

Cast & Crew Entertainment Services — Customer Service Representative

Dec 2018 – Jun 2019

-Managed inbound and outbound calls related to payroll and employment verification

-Processed documentation and payment inquiries

-Maintained accurate data entry and records management

Munchkin, Inc. — Customer Service Representative

Nov 2006 – Oct 2015

-Delivered long-term customer support in high-volume retail environment

-Processed RMAs and resolved product-related concerns

-Assisted in training and onboarding new team members

-Maintained documentation and electronic records

EDUCATION

High School Diploma

James Monroe High School — North Hills, CA

Los Angeles Valley College – Van Nuys, CA

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