Merchandiser

Summary

Reliable and hardworking food service and retail operations professional with extensive experience supervising employees, coordinating tasks, and serving customers in fast-paced environments. Skilled in opening and closing stores, food preparation, cash handling, inventory organization, planogram execution, and complaint resolution. Recognized as a self-motivated, assertive team player who maintains efficient daily operations. Work Authorization

Yes, I am authorized to work in the U.S.

Work Experience

Shift Leader

Jack in the Box • Sonora, CA

September 2022 to Present

• Supervised other employees during daily restaurant operations, supporting efficient service and consistent task completion

• Delivered customer service and handled customer complaints professionally, helping resolve concerns and maintain positive guest experiences

• Prepared food, cooked orders, and cleaned work areas while maintaining organized, sanitary operating conditions

• Managed drive-thru operations, coordinating order accuracy and timely service during assigned shifts Food Service Lead

Santa Cruz Beach Boardwalk • Santa Cruz, CA

February 2022 to August 2022

• Supervised other employees during food-service operations, coordinating daily responsibilities and maintaining service standards

• Prepared espresso beverages as a barista at Expresso Cafe, supporting consistent service and product quality

• Prepared, cooked, and served food while maintaining efficient workflow and customer service

• Completed daily paperwork accurately, supporting operational tracking and shift accountability

• Opened and closed the restaurant while delegating employee breaks and tasks to maintain coverage and productivity Shift Leader

Blaze Pizza • Santa Cruz, CA

November 2021 to January 2022

• Supervised other employees during daily restaurant operations, coordinating tasks to support efficient service

• Opened and closed the store, completing operational procedures and preparing the location for business

• Prepared dough and ingredients according to established recipes and production requirements

• Made pizzas and operated the oven, supporting timely order completion and consistent food quality Lead Merchandiser

SAS Retail Merchandising • Sonora, CA

May 2021 to July 2021

• Applied planograms and schematics to store sections, aligning product placement with merchandising requirements

• Distributed team tasks to other employees, coordinating workload and supporting timely project completion

• Reset all products to improve organization and maintain accurate shelf presentation

• Measured and adjusted shelving as needed, supporting proper product fit and display consistency

• Organized backstock and deleted items appropriately, improving inventory organization and reducing misplaced merchandise

Dana Martinez

Experienced individual wanting to expand and explore more career opportunities

+1-209-***-**** / *********@*****.*** / Sonora, CA 95370 CSR - Customer Service Representative

Bear Creek Station • Tuolumne City, CA

July 2020 to January 2021

• Operated the cashier station and assisted gas pump customers, supporting efficient transactions and service

• Refilled propane tanks as a certified employee, following established safety procedures

• Prepared and cooked food while cleaning work areas to maintain sanitary service conditions

• Stocked and rotated shelves, supporting product availability and proper inventory presentation

• Closed, broke down, and cleaned all equipment at the end of day, completing daily closing tasks thoroughly Warehouse Team Member

Amazon.com • Turlock, CA

May 2020 to June 2020

• Accepted all packages received, supporting accurate inbound processing and warehouse workflow

• Stowed each item into specific compartments, maintaining organized inventory placement and retrieval efficiency

• Maintained a steady speed between each item, supporting consistent productivity throughout assigned shifts

• Identified and executed solutions for problems in the proper manner, helping maintain accurate and uninterrupted operations

Prep Cook

Pizza Factory • Twain Harte, CA

February 2020 to February 2020

• Prepped food for the following days, supporting consistent kitchen readiness and service preparation

• Followed recipes to maintain standardized preparation methods and consistent food quality

• Rotated and disposed of any outdated items, supporting food freshness and safe inventory practices

• Made large batches of dough daily, ensuring sufficient preparation for ongoing production needs Senior Merchandiser

RMSI Retail Merchadising Solutions Inc • Livermore, CA November 2019 to January 2020

• Applied planograms and schematics to store sections, aligning product placement with merchandising requirements

• Reset all products to improve organization and maintain accurate shelf presentation

• Measured and adjusted all shelving as needed, supporting proper product fit and display consistency

• Organized all backstock and deleted items appropriately, improving inventory organization and reducing misplaced merchandise

Sales Associate

7-Eleven • Santa Cruz, CA

August 2019 to October 2019

• Processed cashier transactions and balanced the cash drawers, supporting accurate end-of-shift financial accountability

• Ran shift changes in a timely manner, helping maintain smooth operational transitions

• Checked in truck orders from multiple vendors, supporting accurate receiving and inventory availability

• Greeted customers as they entered the store, providing welcoming and attentive service Shift Leader

Sierra Energy • Sonora, CA

May 2017 to July 2019

• Supervised and oversaw other employees, coordinating responsibilities to support efficient store operations

• Opened and closed down the store, completing required setup, breakdown, and security procedures

• Prepared and cooked all hot food case items, supporting product availability and consistent service

• Stocked and rotated shelves, maintaining organized displays and proper product freshness Shift Leader

Jack in the Box • Sonora, CA

August 2015 to February 2018

• Supervised and oversaw other employees, coordinating responsibilities to support efficient restaurant operations

• Opened and closed the business, completing required setup, breakdown, and closing procedures

• Prepared, cooked, and cleaned throughout shifts, maintaining efficient workflow and sanitary work areas

• Operated the cashier station and drive-thru, supporting accurate orders and timely customer service Shift Leader

Carl's Jr Restaurant • Sonora, CA

July 2006 to January 2008

• Supervised and oversaw other workers, coordinating shift responsibilities to support efficient restaurant operations

• Opened and closed the business, completing required setup, breakdown, and closing procedures

• Prepared, cooked, and cleaned throughout shifts, maintaining efficient workflow and sanitary work areas

• Operated the cashier station and drive-thru, supporting accurate orders and timely customer service Waitress

Round Table Pizza • Sonora, CA

August 2005 to November 2007

• Served as a waitress and busser, supporting attentive table service and efficient dining-area turnover

• Washed dishes and sanitized work areas, maintaining clean and hygienic restaurant conditions

• Prepared and cooked food while cleaning work areas, supporting smooth kitchen and service operations

• Swept, mopped, and removed trash, maintaining orderly front- and back-of-house areas

• Handled a high volume of customers regularly, delivering food and beverages while maintaining timely service

• Prepped pizza dough, supporting kitchen readiness and consistent food production Education

Psychology (Associate)

Columbia College • Sonora, CA

August 2014 to June 2015

High School Diploma

Cassina High School • Sonora, CA

2010

Licenses and Certifications

California Food Handler

December 2021 to December 2024

Driver's License

September 2005 to September 2024

Food Handler Certification

Skills

Serving Experience Leadership Experience Computer literacy Store Management Experience Assistant Manager Experience Schematics Sales Management POS Supervising Experience Order Picking SAS Time Management Sales Busser Cooking Packaging Cash Reconciliation Retail Sales Food Preparation Experience Food Safety Food Service Planograms Inventory Control Warehouse Experience Employee Scheduling Math Management Marketing Host/Hostess Cash Handling Customer Service Restaurant Experience Microsoft Office Kitchen Experience Mentoring Shift Management Merchandising Upselling Shipping & Receiving Retail Management Cleaning Experience Stock Rotation Planogram Languages

English • Expert

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