Administrative Logistics & Community Operations Professional

GREG E. JONES

New York, NY ***** • 860-***-**** • ********@*****.***

OBJECTIVE:

To leverage extensive experience in data management, operational support, and customer

relations within a challenging, collaborative, and people-oriented organizational environment

to effectively drive team success and achieve strategic institutional goals. WORK HISTORY

SECURITIES & EXCHANGE COMMISSION (Contractor) (Caci Inc.) (CLJ Contract Consultant) – New York, NY

Document Management — Division of Enforcement (07/2015 – 03/2026) Provide comprehensive administrative, clerical, and technical infrastructure support for high-

stakes federal securities enforcement actions.

Review, produce, and safeguard sensitive regulatory and legal documentation utilizing agency-wide tracking and reporting networks.

Compile and audit critical operational summaries, including quarterly status reports, intricate

electronic spreadsheets, statistical data, and trend analyses. Conduct exhaustive research and thorough evaluations using a diverse array of internal and

external sources to maintain persistent accuracy and strict compliance with statutory reporting criteria.

Execute secure data handling procedures by encrypting digital assets, DVDs, and CDs leveraging Truecrypt and Pointsec technologies.

Assist legal counsel in preparing, executing, and auditing legal forms, stipulations, voluntary

dismissals, and default judgments.

Manage, audit, and systematically populate litigation databases and tracking spreadsheets to

facilitate case integrity.

Collaborate closely with departmental project managers to streamline the tracking, organization, and retention scheduling of ongoing enforcement cases. ASPHALT GREEN – New York, NY

Customer Service Representative (04/2016 – 06/2017) Addressed and resolved member inquiries and facilities concerns to preserve premium service

1 delivery standards.

Promoted institutional programming and successfully processed membership acquisitions and

facility enrollment.

Managed monetary workflows by accurately balancing daily credit card and cash transactions

for single-day guest access.

Monitored, secured, and organized facility assets and institutional equipment storage. SECURITIES & EXCHANGE COMMISSION (CACI) – New York, NY Lead Document Technician (11/2011 – 07/2015)

Directed daily logistics and mail operations supporting a regional footprint of over 400 federal

personnel.

Supervised, onboarded, and formally evaluated technical support and mailroom staff to optimize performance metrics.

Administered the regional supply room, regulating procurement processes, inventory control,

and facility distribution.

Interfaced directly with internal clients to assess project requests, structure complex documents, and ensure high-quality presentations.

Logged, tracked, and prioritized time-sensitive document productions, processing workflows

from physical formatting to digital conversion.

Performed first-line diagnostics on print, duplication, and scanning machinery, managing technical service calls to limit operational downtime. SECURITIES & EXCHANGE COMMISSION (The Experts) – New York, NY Document Technician (11/2010 – 11/2011)

Supported a specialized operational unit handling inbound communication and logistics workflows for over 400 agency professionals.

Delivered targeted support by reviewing client needs, organizing production files, and verifying file integrity.

Tracked production intakes, digitizing raw text, scanning assets to PDF, and archiving records

onto media platforms.

2 WILLIAMS LEA INC. – MORGAN STANLEY – New York, NY Customer Service Representative / Digital Operator (08/2007 – 01/2009) Managed business-critical client print requests, balancing deadlines and coordinating resource management in a fast-paced environment.

Executed digital reprographics for high-volume monochrome and multi-color production lines.

Operated heavy finishing machinery including programmatic cutters, multi-hole drills, commercial binders, and lamination equipment.

Converted high-priority hard-copy documentation into high-resolution PDF archives. EDUCATION & CERTIFICATIONS

Paralegal Studies Certification – Borough of Manhattan Community College, New York, NY

High School Diploma (HSE) – John F. Kennedy High School, Bronx, NY TECHNICAL & CORE COMPETENCIES

Software Packages: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Document Management Systems: Truecrypt, Pointsec, Digital Fiery Print Server Software,

Free Flow Scanner 665, Ecopy Advance Image Runner

Production Printing Hardware: Canon 105/5000, Kodak 120, Docucolor 8000/250, Docutech

6100 B&W

Key Skills: Litigation Support, Information Security, Workflow Optimization, Operations Management, Dispute Resolution, Records Governance

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