Remote Email & Customer Support Specialist

A.R.S IBN Ali

Address: : ***** North Creek Drive Milk creek, WA 98012.B 305

Mobile: +1-360*******

E-mail: ***********@*****.***

LinkedIn: https://www.linkedin.com/in/a-r-s-ibn-ali-300460135/

U.S. Permanent Resident – No Sponsorship Required

Professional Summary:

Relationship management and banking professional with over 12 years of experience in retail banking, collections, vendor management, customer relationship management, and financial operations with HSBC and Standard Chartered Bank. Proven success in building long-term client relationships, managing high-value customer portfolios, improving operational efficiency, and collaborating across departments to deliver exceptional customer service.

Experienced in customer financial solutions, portfolio management, risk mitigation, compliance, vendor oversight, business development support, and cross-functional collaboration. Strong communicator with a customer-first mindset and demonstrated ability to develop trusted relationships while supporting business growth and operational excellence

Core Skills:

Commercial & Business Relationship Management

Customer Portfolio Management

Banking & Financial Services

Business Development & Prospecting

Customer Retention & Client Satisfaction

Loan & Collections Management

Credit & Risk Awareness

Vendor Relationship Management

Financial Operations

Customer Needs Assessment

Regulatory Compliance

Cross-Functional Collaboration

Performance Reporting & Analysis

Operational Risk Management

Professional Experience:

Prosrvc LLC, USA

Inventory Operations Associate Dec 2025 – Present

Coordinate daily operational activities while ensuring accuracy and efficiency in inventory management.

Collaborate with internal teams to resolve operational issues and improve workflow.

Maintain accurate inventory records and operational documentation.

Analyze inventory movement and support continuous process improvements.

Demonstrate strong attention to detail while managing multiple priorities in a fast-paced environment.

Ki kids club, Japan 2022-2025

Customer service Officer

Delivered exceptional customer service by assisting clients with inquiries, scheduling, and issue resolution.

Built positive customer relationships through responsive communication and personalized service.

Managed customer records and administrative documentation with a high degree of accuracy.

Collaborated with cross-functional teams to ensure efficient daily operations.

Resolved customer concerns promptly while maintaining high customer satisfaction.

HSBC – Retail Banking & Wealth Management

Global Banking Institution Bangladesh 2009 – 2019

Vendor Manager (2015 – 2019)

Collections Officer (2013 – 2015)

Collection Associate (2009 – 2013)

Promoted through multiple roles including Vendor Manager, Collections Officer, and Collection Associate based on strong performance.

Built and maintained strong relationships with customers, vendors, and internal stakeholders, ensuring exceptional service and long-term business relationships.

Managed customer portfolios by providing financial solutions, negotiating payment arrangements, and resolving complex account issues while balancing customer needs with business objectives.

Supported business growth by identifying customer needs and recommending appropriate banking products and services.

Oversaw vendor performance, service quality, and operational compliance to ensure alignment with organizational objectives.

Monitored portfolio performance, identified potential risks, and worked with internal teams to minimize operational and credit-related exposure.

Collaborated closely with cross-functional departments to improve customer experience, streamline processes, and achieve business goals.

Prepared operational reports, maintained accurate customer and vendor records, and analyzed performance metrics to support management decision-making.

Conducted training sessions on Operational Risk Management, Information Security Risk, Business Continuity Planning (BCP), and compliance standards.

Ensured adherence to banking regulations, internal policies, and risk management procedures while maintaining high service quality.

Mentored and supported colleagues by sharing best practices and contributing to continuous process improvements.

Consistently recognized for professionalism, strong communication, problem-solving ability, and commitment to delivering outstanding customer service.

Standard Chartered Bank Bangladesh 2007 – 2009

Customer Service Advisor

Assisted retail banking customers with account services and banking products.

Delivered outstanding customer experiences through professional financial service.

Supported branch operations while maintaining regulatory compliance.

Identified customer needs and referred appropriate banking solutions when applicable.

Maintained accurate customer documentation and transaction records.

Classic Properties Limited Bangladesh 2006 – 2007

Sales & Marketing Officer

Developed and maintained strong client relationships.

Assisted prospective customers in selecting appropriate products and services.

Supported business development initiatives through customer engagement.

Prepared sales reports and maintained customer records.

Education:

MBA, in Marketing 2016, Asian University of Bangladesh.

Professional Training:

Operational Risk Management

Information Security Risk

Collection Negotiation Skills

Customer Value Management.

Technical Skills:

Microsoft Excel Word PowerPoint Data Analysis MIS Reporting

Languages:

English (Fluent) Bengali (Native) Japanese (Conversational)

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