Reliable Operations and Customer Service Manager
Resume:
Hawa Gbondo
Miramar, FL *****
***********@*****.***
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Adaptable Manager offers 2 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skills
Project Management
Staff Development
Sales Techniques
Employee Coaching and Motivation
Team Building
Performance Evaluations
Teamwork and Collaboration
Employee Development
Performance Tracking and Evaluation
Work Planning and Prioritization
Goal Setting
Computer Skills
Customer Service
Professional and Courteous
Good Judgment
Interpersonal Relations
Calm Under Pressure
Time Management
Experience
November 2021 - Current
Carters Oshkosh - Pembroke Pines, FL
Full-time Manager
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles. Assigned tasks to associates to fit skill levels and maximize team performance. Entered time and attendance logs in preparation for payroll. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
December 2011 - May 2021
Nursecare Inc. - Fort Lauderdale, FL
Home Health Aide
Assisted clients with bathing, dressing and incontinence care. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Maintained clean and well-organized environment for client happiness and safety. Helped clients stay happy and healthy by providing mental and emotional support. Followed HIPAA regulations to maintain confidentiality of sensitive patient information. Improved patient outlook and daily living through compassionate care. Assisted with client personal care needs to foster independence and well-being. Aided with mobility and independence for disabled individuals and continually monitored safety.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Developed strong and trusting rapport with patients to facilitate smooth, quality care. Recognized emergency situations and implemented appropriate procedures. Documented care provided and submitted notes to supervisor. Tracked and reported clients' progress based on observations and conversations. Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Cared for patients by washing and ironing laundry, cleaning or assisting with personal care. Dressed, groomed and fed patients with limited physical abilities to support basic needs. Planned, prepared or served meals to patients according to prescribed diets. Documented patient status and reported changes in care needs. Maintained records of patient care, progress or problems to report and discuss observations. October 2002 - October 2007
Party City - Pembroke Pines, FL
Full Time Cashier
Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Answered product questions with up-to-date knowledge of sales and store promotions. Scanned merchandise using point-of-sale system for accurate purchase totals. Helped with purchases and signed customers up for rewards program. Discounted purchases by scanning and redeeming coupons. Directed trash removal and sanitation procedures to keep aisles and register area organized. Processed refunds for worn, damaged and broken merchandise. Used suggestive selling techniques to promote add-on sales. Education and Training
October 2019
Chamberlain University Miramar, FL
Bachelor of Science
June 2008
Nursing Unlimited Miami,
Home Health Aide Science Education
June 2002
Charles W Flanagan High School Pembroke Pines, FL
High School Diploma
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