ROBBIE
SEVERS
ASSISTANT MANAGER
**************@*****.***
Brea, Ca 92821
CONTACT
SKILLS
• Business Planning
• Google Drive
• Customer Relationship Management
Business Development
Understanding
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• Staff Supervision
• Staff Training
• Sales Reporting
• Money Handling
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
CAREER OBJECTIVE
Assistant Manager
Jimmy johns, Diamondbar, Ca
Armed Patrol Officer
Knowles Security, Fullerton, Ca
Owner
Twiztd Southern BBQ and Catering, Brea, Ca
EXPERIENCE
August 2022 - Present
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
• Helped oversee the daily operations of the store and inventory.
• Key holder and responsible to close down the business at the end of the night January 2021 - June 2022
• Patrolled commercial and residential properties
• Parking enforcement for those properties
Observe and report on all properties. Making sure the all laundry facilities and pools are lockup and unlocked
•
January 2019 - May 2021
• Owner of the business
• Pitmaster
• Controlled inventory for what is planned on the board for the week. Associate in Arts (A.A.) in Criminal Justice
University of Phoenix, Phoenix, AZ
EDUCATION
May 2014
High School Diploma
Big Bear high School, Big Bear City, Ca
June 1999
Relevant Coursework
• General Education
CERTIFICATIONS
• Food handling and safety certificate
References available upon request
REFERENCES