Adjunct Humanities Instructor Candidate

JAMES ROBINSON

**** *. ******* *** ***** Fl. ****3

************@****.*** 352-***-****

I am seeking to join an organization that will allow me to utilize my past management and training experience while making a significant contribution to the success of the company.

EMPLOYEMNT HISTORY

Profit Center Manager / Travel Centers of America – Wildwood, FL 07/24 to Present

Manage complete retail and fuel store operations at one of the busiest TA truck stops in the country. Responsible for the management of the staff and leadership of multiple departments including retail, fuel, custodian and food service operations. Establishing best in class customer service experience. Full P&L responsibility. Inventory control and marketing. Special event planning and management. Hiring, training and development of staff and leadership.

Operations Manager / Loves Truck Stops–Jacksonville, FL/Bushnell, FL 02/20 to 05/2024

Work with the General Manager to run the day-to-day operations of a multi-facet truck stop including retail operations, truck mechanical care and multiple restaurants. Responsible for recruiting and developing staff, ordering retail product and managing vendors, providing and training customer service experience, executing sales events, cash control, as well as executing store performance through the analysis of various metrics and P&L functions.

General Manager Daily's / First Coast Energy - Jacksonville, FL 02/18 to 02/20

Establish high end customer service. Train and develop staff. Manage process improvement including improved store marketing and presentation, cash control, and ordering and purchasing. Execute all back-office responsibilities such as P&L analysis and performance, disciplinary functions, staff recruitment, scheduling and troubleshooting.

Automotive Sales Representative / Fucillo Nissan - Jacksonville, FL 11/17 to 02/18

Provide excellent customer service. Develop cost analysis for customers based on their needs and budgets. Assist with financing for potential buyers. Responsible for achieving sales quotas. Consistently meet training and certification requirements

Retail Coordinator/Store Manager / Blarney Castle Oil - Bear Lake, MI 03/11 to 09/17

Develop customer service and back office training curriculum. Plan, coordinate and implement company-wide customer experience, technical and management training. Provide on-going store level technical support and manager development. Train store management on the fundamentals of store process improvement and the use of data analysis. In the Store Manager role: Recruit, train and develop staff. Order retail product. Handle customer complaint and manage customer experience. Execute all back-office paperwork and manage the store through performance metrics and P&L analysis.

District Manager Speedway - Merrillville, IN 01/08 to 02/11

Managed a ten-convenience store district. Maintained compliance for all company metrics. Provided leadership and advanced training for store management. Supervised all company sales and operational programs within the district.

EDUCATION

DePaul University - 8/00 to 05/03

Master's Degree in American Social & Political History.

Purdue University – 08/90 to 05/95

Bachelor's degree in American History

Bachelor's degree in Interpersonal Communications

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