Business Development & Customer Service Executive

POULOMI CHUNDER

Business Development &Customer Service Executive

*/* ** ***** ****

Dum Dum Cantonment

Kolkata 700028

Ph.: 983-***-****/ 629-***-****

Email id: *****************@*****.***

Results driven and self-motivated individual withover 5 years of experience in corporate office related business development,customer service and executive support. Exceptionally organized, analytical, detail oriented and a skilled multi-tasker knows to balance planned initiatives with emerging needs. Excellent communication skill, a problem-solver, team player with the ability to fulfill objectives in a fast dynamic environment

Academic Qualifications

Degree

Board / University

Name of the institute

Year

BSc in Animation

Mahatma Gandhi University Meghalaya

Arena Animation Ultadanga

2014

+2 Arts

ISC

Auxilium Convent School DumDum

2011

10th

ICSE

Auxilium Convent School DumDum

2009

Area of Expertise

Microsoft Office (Outlook, Excel, Word).

Google Business Suite (Email, Internet surfing, Google Drive, Hangout) etc.

Data Entry.

Documentation and Filing Work.

Tele calling and Customer Support.

Typing speed 55-60wpm.

Advance computer knowledge.

Technical knowledge to operate fax machines, printer, scanners, photocopies etc.

Fluent in oral and written communication in English Hindi and Bengali.

PROFESSIONAL EXPERIENCE

Global Traders (Industry: Food & Distribution)

Business Development & Client Service Executive:(2018 -Present)

Responsibilities

Assisting and coordinating with sales and marketing teams.

Communicating with customers about upcoming projects and generating business leads.

Handling customer chat queries on the company website.

Understanding the need of customers, their complaints and providing them with appropriate and alternatives solutions.

Documenting customer records and interactions.

Coordinating with vendors regarding stock and supplies.

Ordering, managing supplies within monthly budget.

Greeting visitors, facilitated new hire onboarding process, escalated and resolved office related issues spontaneously.

Answered and screened multi-line internal and external calls. E-mails, faxes, scanning, photocopying, video conferencing etc.

Meethais(Industry: food and supply)

General Manager(2015-2018)

Reached out to prospective clients to generate leads.

Organized client meetings for potential businesses.

Managed customer communication with appropriate level of etiquette timeliness and professionalism.

Carried out marketing initiates according to company protocol and policies.

Handled back office related duties.

Successfully delivered office task within the given timeline.

References: Will be provided if asked.

Personal Details :

Father’s name : Mr Pratap Chunder

Mother’s name : Mrs Manika Chunder

Marital Status : Unmarried.

Date of birth : 07/01/1993

I hereby declare that the above mentioned information are correct and true to my knowledge and belief.

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