Payment Integrity & Documentation Operations Analyst

BRIANA RICHARDSON

Houston, TX 281-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented operations professional with 5+ years of experience in account management, payment support, records maintenance, documentation, and data accuracy. Experienced in supporting team workflows, reviewing account details and payment histories, researching discrepancies, updating records across multiple systems, and handling confidential information. Brings additional healthcare documentation experience and formal Surgical Technology education. Seeking to apply analytical, documentation, and quality-focused skills to a remote Business Analyst – Payment Integrity/Claims & Coding role. CORE SKILLS

Team Support & Workflow Coordination • Account & Payment Record Review • Discrepancy Research • Data Entry & Validation • Documentation Accuracy • Quality Review & Process Compliance • Confidential Information Handling • CRM & Database Systems • Account Updates & Resolution Tracking • Healthcare Documentation • Microsoft Word, Excel & Outlook • Remote Work & Time Management

PROFESSIONAL EXPERIENCE

Transworld Systems Incorporated (TSI) — Katy, TX Team Lead – Account Documentation & Support — November 2025–Present

• Support team workflows by assisting coworkers with account questions, process guidance, and escalated account concerns.

• Review account documentation, payment histories, and customer records to identify discrepancies and support accurate account resolution.

• Reinforce documentation and quality expectations by reviewing account notes for completeness, accuracy, and adherence to procedures.

• Document account updates, payment arrangements, disputes, and resolution activity across multiple computer systems.

• Handle sensitive financial and personal information in accordance with company policies and confidentiality requirements. Centria Healthcare — Katy, TX Registered Behavior Technician (Part-Time) — September 2022–August 2025

• Maintained detailed client records, treatment documentation, and daily progress reports in accordance with established requirements.

• Entered and updated confidential client information with attention to completeness, accuracy, and consistency.

• Followed documented procedures and coordinated with caregivers and clinical teams to support continuity of services. The CMI Group — Remote Claims & Billing Support Specialist — February 2023–February 2024

• Reviewed customer account information and payment activity to support accurate billing records and account maintenance.

• Researched account questions and payment discrepancies, and supported payment arrangements and account resolutions.

• Documented account activity, customer communications, and updates in CRM systems while maintaining accurate records.

• Worked independently in a remote environment, meeting daily productivity expectations and protecting confidential information. Sunpro Solar — Remote Customer Service Representative — September 2021–September 2022

• Updated customer records, processed information, and maintained clear account documentation.

• Researched customer concerns and coordinated with internal departments to support timely resolutions.

• Handled inquiries through phone, email, and chat while managing multiple tasks and service expectations. EDUCATION

Surgical Technology Trade School — Houston, TX March 2025

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