Operations & Systems Support Technician

Gabriel Santaella

Pflugerville, TX 281-***-**** ************@*****.***

Professional Summary

Motivated operations and support professional with experience in documentation, workflow coordination, customer service, system monitoring, and cross-functional communication in fast-paced environments. Familiar with JIRA, Microsoft Office, Excel, Powerpoint, Teams, Slack, Mattermost, CRM systems, and reporting tools. Strong at learning new software quickly, maintaining accurate records, and supporting efficient office and operational workflows. Certifications

CompTIA A+ (In Progress)

AVRide — Autonomous Vehicle Operator & Trainer

Austin, TX 2025 – Aug 2026 (Contract Ended)

● Monitored autonomous vehicle systems and ADAS performance in live urban testing environments.

● Documented system anomalies, incidents, disengagement events, and operational edge cases for engineering review.

● Worked with structured reporting tools, dashboards, and operational systems to support testing accuracy.

● Collaborated cross-functionally with engineering and operations teams to improve system performance and workflow efficiency.

● Maintained strict adherence to safety procedures, troubleshooting protocols, and operational standards.

● Trained, coached, and guided autonomous vehicle operators on system functionality, ADAS performance, operational procedures, and safety protocols in live urban testing environments.

● Supported operator onboarding and hands-on training by demonstrating vehicle systems, explaining standard operating procedures, and reinforcing best practices for safe and consistent performance.

● Evaluated operator readiness, procedural compliance, and situational awareness while providing constructive feedback to strengthen operational competency and safety awareness. Tesla (Data Center Services Contractor) — Maintenance Technician Austin, TX December 2024

● Supported data center environments tied to critical infrastructure operations.

● Performed inspections, preventive maintenance, and process checks to maintain system reliability and operational readiness.

● Documented service activity, equipment status, and compliance requirements using structured reporting processes.

● Maintained strong attention to safety, environmental standards, and process consistency in mission-critical environments. Steele GMC — Lube Technician

Round Rock, TX 2024

● Used diagnostic tools and inspection processes to identify mechanical issues and support accurate troubleshooting.

● Performed high-volume maintenance and inspection tasks while maintaining quality and procedural accuracy.

● Communicated findings to service teams to improve workflow efficiency and reduce repeat issues.

● Worked within strict operational, safety, and quality-control procedures. Steele GMC — Dealership Porter & Parts Warehouse Associate Round Rock, TX 2022 – 2024

● Managed inventory systems, shipment processing, and stock organization to maintain operational efficiency.

● Updated tracking systems and maintained accurate records for warehouse and parts distribution.

● Supported cross-functional teams to reduce downtime and improve department workflow.

● Assisted with scheduling coordination, logistics, and process-driven tasks. Eye Pieces of Vail — Salesperson

Vail, CO 2021 – 2022

● Delivered customer support in a fast-paced retail environment while resolving concerns and improving customer experience.

● Generated reports and reviewed sales data to support performance tracking and operational decisions.

● Built strong communication, adaptability, and problem-solving skills in a customer-facing role. Education

Austin Community College 2024

Red Canyon High School 2021

High School Diploma

Technical Skills

IT & Systems Support

System Monitoring • Incident Documentation • Troubleshooting • Workflow Coordination • Process Compliance • Cross-Functional Support • Technical Documentation Office Support

Scheduling, records management, documentation, coordination, process compliance Software & Tools

JIRA • Confluence • Grafana • Microsoft Office Suite • Microsoft Teams • Slack • Mattermost • CRM Systems • Infrastructure / Operations

Data Center Environment Support • Equipment Monitoring • Operational Reporting • Preventive Maintenance • Safety Protocol Compliance • Performance Tracking

Core Strengths

Quick Learner • Adaptability • Problem Solving • Communication • Process-Driven Work • Technical Curiosity • Fast-Paced Environment Support, Customer support

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