Network & Help Desk Support Technician

?Patrik T. Bull

Brentwood TN ***** ; Mobile 615-***-**** ; ********@*****.***

SUMMARY

More than a year in network administration and 3 years in help desk support

Proficient in firewall administration

EDUCATION

Bachelors in information Technology with an emphasis in Cyber security

Grand Canyon University, Phoenix, Arizona.

Courses Included: Penetration Testing, Security Driven Systems Administration, Cyber Forensic Investigations, Analysis, Design, and Management of Secure Corporate Networks, Cybersecurity and Ethical Hacking, Routing and Switching, System Administration and Maintenance, Microsoft Azure Fundamentals ? Cloud Concepts by Microsoft Press, Microsoft 365 Essential Training for Administrators (2021), Windows Server 2022

EXPERIENCE

Bios TN 2022 ? Present

? Home and health care Management

Del/Boeing 2019 ? 2022

? Assisted with setting up new user accounts, permissions, and passwords.

? Utilized ticketing system to lot in customer inquiries for further reference.

? Collaborated with cross-functional teams within the organization regarding IT projects.

? Installed and configured operating systems, applications, and peripheral devices.

? Diagnosed hardware and software problems using remote desktop tools.

? Implemented virus protection software updates to prevent malicious attacks from external sources.

SIERRATEL 2010 ? 2014

? More than three years of experience in network configuration and support

VOLUNTEER EXPERIENCE

Volunteers of America, June 2023-July 2023

? Assisted clients in developing independent skills through instruction and modeling appropriate behaviors.

? Managing crisis situations calmly while ensuring the safety of both the client and staff members.

? Maintained accurate records of services provided for each client according to agency policies and procedures.

? Protected health information according to HIPAA policies and procedures.

? Demonstrated flexibility and creativity when approaching challenging situations, while maintaining focus on client safety.

ACTIVITIES

? Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Service Desk role in your team.

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