Administrative Assistant

JESSICA FERREIRA-ALVES

Springfield, MA • 413-***-**** • ***********@*****.*** • linkedin.com/in/alvesjf PROFESSIONAL SUMMARY

Trilingual administrative and operations professional with 5+ years of experience managing high-volume intake, documentation tracking, and remote customer support. Proven ability to optimize scheduling timelines, maintain strict data compliance, and streamline workflows using CRM databases and digital tracking tools. Native Portuguese speaker, fluent in Spanish and English, with a track record of driving operational efficiency in fast-paced environments. CORE SKILLS

Intake Coordination • Document Verification • High-Volume Data Entry • Record Keeping • Scheduling & Logistics • SLA Compliance • CRM & Database Management • Live Translation (Spanish/Portuguese) • Salesforce • HubSpot • Microsoft Excel • Google Workspace

PROFESSIONAL EXPERIENCE

Patient Coordinator Goals Plastic Surgery — Remote Jul 2025–Present

• Process high-volume patient intake documents, verify medical clearances, and maintain strict compliance records.

• Cross-check complex scheduling data between medical teams and facilities to prevent operational conflicts.

• Accelerated trilingual communication workflows using native Portuguese and fluent Spanish, cutting document turnaround times.

• Resolve routine scheduling and logistical bottlenecks to keep daily processing queues moving efficiently. Operations Consultant Access LATAM Consulting — Remote May 2025–Present

• Maintain data entry and tracking for international client records with consistent accuracy, minimizing manual errors.

• Manage trilingual administrative workflows and input client intake data into standardized tracking systems.

• Support repetitive back-office workflows for DMV, healthcare, and utility database integrations. Team Lead & Customer Experience Liaison Hannaford Supermarkets — Albany, NY

(Contract)

Jan 2024–Jul 2025

• Directed daily operational workflows for a team of 8, assigning tasks and monitoring progress to sustain efficiency.

• Resolved service and point-of-sale discrepancies independently, reducing shift escalations by 25%. Account Coordinator Home Sweet Home — New York, NY (Contract) Dec 2023–Jan 2024

• Coordinated 30+ weekly service appointments across multiple time zones under strict scheduling constraints with zero missed deadlines.

• Maintained real-time database updates and data verification across internal tracking systems to ensure client synchronization. Operations & Account Manager Stamford Hyundai — Stamford, CT (Contract) May 2023–Dec 2023

• Audited delivery timelines and account records, cross-checking insurance, title, and lien documentation.

• Maintained administrative pipelines and provided routine status reporting via database updates to eliminate discrepancies. Customer Service & Sales Representative Axe Elite, Stamford Hyundai, Atlantica Insurance — CT

Mar 2018–May 2023

• Processed customer account updates, answered inquiries, and logged information accurately into CRM systems.

• Verified financial applications, IDs, proof of insurance, and lien/title records for precise transaction processing.

• Served as primary Spanish/Portuguese translator for finance and insurance document reviews and communications. VOLUNTEER

Live Event Chat Moderator Remote (Zoom) — Remote Sep 2026–Present

• Moderate high-volume live chat, enforce community guidelines, and manage real-time message flow. CERTIFICATIONS

Google Project Management Certificate (Issued Apr 2026) • Google Agile Essentials Certificate (Issued Jan 2025)

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