Logistics Dispatch and Delivery Operations Manager

Cassandra Langford

Grand Prairie, TX ***** +1-901-***-**** *********.**********@*****.***

Professional summary

Experienced Dispatch and Logistics Manager with 20+ years of experience coordinating high-volume field service, transportation, towing/recovery, emergency response, and multi-trade operations. Proven ability to manage and prioritize 35–60 active assignments at a time while balancing customer needs, technician/driver availability, service windows, routing, safety, and changing operational demands. Strong background in dispatch operations, route optimization, technician and driver utilization, transportation coordination, delivery logistics, load scheduling, staff leadership, customer communication, and regulatory compliance. Current hands-on delivery experience with DoorDash and Uber further strengthens knowledge of route navigation, time-sensitive deliveries, customer service, and independent transportation operations.

Willing to relocate: Anywhere

Work authorization

Authorized to work in the US for any employer

Work experience

DELIVERY DRIVER

DoorDash & Uber Dallas-Fort Worth, TX

January 2020 to Present

• Complete high-volume, time-sensitive delivery and transportation assignments while maintaining strong customer service and professional communication.

• Navigate multiple service areas efficiently using GPS and real-time routing information to meet pickup, delivery, and timing requirements.

• Manage multiple requests, changing routes, traffic conditions, and customer instructions while maintaining accuracy and timeliness.

• Independently prioritize assignments based on location, timing, traffic, and operational efficiency.

• Demonstrate strong knowledge of the Dallas–Fort Worth service area, route planning, navigation, and time-sensitive logistics.

TRI-TRADES DISPATCHER

L&S; Mechanical Richardson, TX

April 2024 to November 2025

• Managed high-volume dispatch operations for HVAC, plumbing, and electrical service calls, coordinating approximately 35–60 active assignments at a time while balancing urgency, location, technician availability, and customer expectations.

• Prioritized and routed technicians to emergency and non-emergency calls to improve response times and maximize technician utilization.

• Coordinated daily schedules, route changes, rescheduling, cancellations, and priority service requests in a fast-moving field environment.

• Resolved scheduling conflicts quickly while maintaining clear communication with technicians, customers, and internal teams.

• Monitored changing field conditions and adjusted schedules and assignments to keep operations moving.

• Communicated professionally with customers regarding scheduling, service needs, delays, and issue resolution. BACK OFFICE DISPATCH

All Masters Plumbing, Heating & Electric Dallas, TX January 2024 to March 2024

• Scheduled and coordinated service jobs to support timely completion, efficient technician utilization, and customer satisfaction.

• Coordinated permits, inspections, and companion trades to improve job readiness and reduce delays.

• Maintained communication between field personnel, customers, and internal operations to keep work progressing.

• Achieved the highest conversion rate by identifying appropriate upsell opportunities during customer interactions. WARRANTY DISPATCHER

Horizon Plumbing Arlington, TX

November 2022 to January 2024

• Dispatched plumbers to emergency warranty calls while prioritizing response time, technician availability, and customer urgency.

• Routed and scheduled service calls to maximize technician utilization and maintain efficient daily operations.

• Coordinated with builders and homeowners to schedule warranty service and communicate appointment information.

• Handled scheduling changes and customer issues while maintaining professional communication and service standards. DISPATCH MANAGER

Uncle Dave's Auto / Plan B Transportation Bartlett, TN May 2014 to December 2019

• Managed and trained multi-shift dispatch personnel supporting AAA roadside service operations.

• Supervised over-the-road transportation operations, including load bidding, booking, scheduling, and route optimization.

• Coordinated transportation resources while balancing driver availability, equipment, routes, delivery requirements, and customer needs.

• Monitored car-hauler operations and enforced safety procedures to support DOT compliance and reduce operational incidents.

• Maintained DOT-required logs, hours-of-service documentation, vehicle maintenance records, and service records.

• Communicated with drivers and field personnel through radio and other communication systems to coordinate changing transportation needs.

Education

Business Administration (Associate's degree)

Southern New Hampshire University Remote

September 2026 to Present

Skills

Load Coordination & Tracking DOT (Department of Transportation) regulations Emergency & Same-Day Dispatch Microsoft Outlook Supervising experience High-Volume Dispatch Operations Managing 35–60 Active Assignments Data Accuracy Leading team collaboration initiatives Workflow Optimization Logistics & Transportation Coordination Records maintenance Fleet & Driver Communication Dispatch Team Leadership Microsoft Excel Fleet management Delivery optimization distribution operations Safety regulations Team development Customer support - Customer support experience (More than 20 years) Route Planning & Optimization Managing logistics operations teams Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

Multi-Shift Operations Microsoft Teams Customer & Account Communication Delivery & Driver Coordination Documentation Time-Sensitive Deliveries Training & development Customer support experience within technology industry Technician & Driver Scheduling Professional ethics DOT Compliance & Safety Scheduling Conflict Resolution Service Recovery & Escalation Microsoft Word Logistics coordinator experience Team leadership Dispatch Systems

Languages

Spanish - Beginner

English - Fluent

Certifications and licenses

Driver's License

F Endorsement

Chauffeur's Permit

Class D

Passenger Endorsement

First Aid Certification

Non-CDL Class C

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