Technical Sales & Customer Support Professional

BRYANT, AHMAHDI

804-***-**** / ***********@*****.***

Summary

Results-driven professional with extensive experience in sales and customer service, complemented by a solid technical background. Currently pursuing a degree in Network Security at ECPI University, I am adept at leveraging my computer knowledge and business implementation skills to enhance operational efficiency. My experience spans working with various software systems, including Microsoft Windows 10 and iOS 10, and involves significant data entry and technical support tasks. In previous roles at companies such as Sears, Krispy Kreme, and Teleperformance, I have demonstrated a strong ability to navigate and manage software systems, maintain high-level keyboarding skills (64 WPM), and deliver exceptional customer service. My dedication to self-improvement, combined with a proactive approach to learning and adapting to new technologies, allows me to effectively contribute to achieving company goals and driving innovation. I am committed to applying my technical expertise and customer service skills to support and advance organizational objectives, ensuring high-quality outcomes and fostering a collaborative team environment.

Work Experience

Jan 2016 to Teleperformance: Deposit Agent

Responsibilities

Handle inbound calls addressing members' concerns regarding checking and savings products.

Process various banking transactions including cash advances, travelers' notifications, cashier's checks, bank-to-bank wires, and limit increases.

Balance daily transactions and verify cash totals.

Exercise broad conceptual judgment and initiative in dealing with complex accounting issues.

Investigate and resolve out-of-balance conditions.

Maintain the highest level of confidentiality with all information.

Coordinate and allocate call flow efficiently among team members.

Adhere to department and company policies, procedures, and regulations.

Contribute to the achievement of company objectives and goals.

Actively participate in training programs to enhance and expand job knowledge and skills.

Aug 2012 -2015 Krispy Kreme: Sales Representative

Responsibilities:

Drive sales growth within a designated territory.

Secure orders from both new and existing customers.

Establish and maintain strong customer relationships.

Merchandise products effectively to boost sales.

Ensure accurate and timely delivery of products.

Manage orders and returns efficiently.

Requirements:

Strong commitment to teamwork.

Professional appearance and high energy level.

Enthusiastic and customer-focused behaviors.

Performance Metrics:

Achieve a 4-6% increase in promotional sales.

Limit returns to a maximum of 30%.

Expand business by establishing new accounts.

Oct. 2011 - Aug. 2012 Sears: Sales Representative

Responsibilities:

Merchandise Handling: Processed and organized new shipments into the back stockroom efficiently.

Inventory Management: Utilized a hand-held device to locate, relocate, and manage items throughout the back stockroom.

Data Entry: Accurately entered and updated data to ensure items were stored in their correct locations.

Stock Control: Monitored and tracked item quantities by adjusting inventory records as necessary, including performing audits.

Customer Assistance: Assisted customers by loading purchased merchandise into their vehicles.

Customer Service Excellence: Recognized for outstanding customer service and effective support.

Customer Service and IT Network Skill Sets

Customer Service Skills:

Effective Communication: Proficient in addressing customer inquiries and resolving issues with clarity and professionalism.

Problem-Solving: Demonstrated ability to troubleshoot and resolve customer concerns, ensuring satisfaction and retention.

Customer Support: Experienced in providing support across various platforms, including phone, email, and in-person interactions.

Empathy and Patience: Skilled in understanding and addressing customer needs with a high level of empathy and patience.

Conflict Resolution: Adept at managing and de-escalating difficult situations to maintain positive customer relationships.

IT Network Skills:

Technical Proficiency: Knowledgeable in network security principles, including firewall management, intrusion detection systems, and data encryption.

System Administration: Experience with configuring, maintaining, and troubleshooting network hardware and software.

Software Integration: Skilled in implementing and integrating various software systems to enhance operational efficiency.

Data Management: Proficient in managing and analyzing network data to ensure performance optimization and security.

Continuous Learning: Committed to staying current with emerging technologies and industry trends through ongoing education and training.

EDUCATION

2015 - Network security, ECPI University

Pursuing

Classes

Advance Composition

Introduction to operating systems

Logic and Design

Networking 1

Storage Area Network and Disaster Recovery

Fundamental of Customer Service

References will be provided on request.

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