Remote Customer Support Associate

TARSHEEN HYPPOLITE

Customer Service Specialist Client Relations Professional Education Support

Specialist

Phone: +1-754-***-**** Email: *********@*****.*** Lauderdale Lakes, Florida PROFESSIONAL SUMMARY

Dedicated professional with 14+ years of experience in customer service, client relationship management, education, and program coordination. Skilled in handling high-volume inquiries, troubleshooting issues, maintaining accurate records, prioritizing tasks, and delivering exceptional customer experiences. Proven success in phone support, email management, CRM documentation, student services, and stakeholder engagement. CORE COMPETENCIES

Customer Service • Customer Support • Call Handling • Email Management • Client Relations • Conflict Resolution • CRM Systems • Data Management • Record Keeping • Reporting • Student Services • Program Coordination • Technical Troubleshooting • Microsoft Office

• Google Workspace • Zoom • Microsoft Teams • Virtual Learning Platforms • Prioritization • Customer Satisfaction

PROFESSIONAL EXPERIENCE

Bilingual Call Center Representative, Guidant Global (Remote) February 2026 - Present

•Handle high-volume inbound calls, assisting consumers, prospective enrollees, and authorized representatives while maintaining confidentiality and compliance with company policies.

• Document customer inquiries and complete follow-up tasks accurately using CRM and internal systems.

• Resolve customer issues, process requests, coordinated referrals, and escalate complex cases to appropriate departments.

• Maintain quality assurance standards and performance metrics while delivering professional, customer-focused service.

• Support multilingual customers by coordinating translation services and stay current on programs, procedures, and systems through ongoing training. Online Educator, My Life My Power Preparatory Academy (Remote) Nov 2022 – June 2025

• Resolved student technical issues through troubleshooting of virtual learning platforms.

• Maintained attendance and progress records to support intervention strategies.

• Managed parent inquiries through email and virtual consultations.

• Increased student engagement by 35% through personalized support. Customer Care&Student Relations Representative, Wibena Institute Sep 2021 – Sep 2022

• Answered inbound calls and inquiries, achieving a 65% enrollment conversion rate.

• Resolved customer issues across phone, email, and chat channels with a 95% satisfaction rate.

• Maintained CRM records and customer interaction histories.

• Contributed to a 20% increase in customer retention through proactive support. Assistant Program Coordinator (EU Program), (VDH) Mar 2021 – Jun 2021

• Managed records for more than 3,000 organizations.

• Prepared reports and analyzed program performance data.

• Supported stakeholder engagement and logistical coordination. Youth Mentor & Teacher Trainer, Peace Corps Rwanda Sep 2017 – Dec 2019

• Mentored leadership club members and resolved interpersonal conflicts.

• Designed entrepreneurship projects benefiting more than 175 participants.

• Tracked academic performance data to support English instruction initiatives. School-Based Mentor, City Year Orlando, Orlando, Florida Jun 2013 – Jun 2014

• Supported over 30 students academically.

• Helped 70% of students improve by at least one letter grade.

• Increased attendance and engagement through outreach efforts. ESOL Assistant Coordinator, Broward County Public Schools Aug 2012– May 2013

• Responded to student and parent inquiries regarding ESOL placement.

• Maintained assessment records for more than 100 students.

• Supported English language learners with placement and progress tracking. EDUCATION

• Master of Science in Education, Community & Social Change University of Miami

• Bachelor of Arts in Early Care and Education Florida Atlantic University CERTIFICATIONS

• TEFL Certification

• Project Development Certification

LANGUAGES

English (Advanced) • French (Advanced) • Haitian Creole (Advanced

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