Construction Operations & Builder General Manager

JOSEPH LAVOIE

Construction Operations Leader General Manager Custom Residential/Commercial Builder 410-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Construction and operations leader with 20+ years of experience delivering high-quality residential and commercial construction, remodeling, and specialty installation projects across the Baltimore–DC region. Proven track record improving operational performance, customer satisfaction, and on-time delivery while maintaining rigorous safety, quality, and code compliance standards. Known for hands-on leadership, high-end craftsmanship, and the ability to solve complex infrastructure challenges others avoid. CORE STRENGTHS

Leadership & Operations

• Business operations, scheduling, procurement, and compliance

• Hiring, mentoring, and leading diverse field and office teams

• Customer experience management and service recover Construction & Project Management

• Residential construction, remodeling, and complex infrastructure repair

• Advanced carpentry, cabinetry, staircases, and finish work

• Estimating, bidding, contract documentation, and negotiations Technical & Regulatory Expertise

• Maryland building code and OSHA safety compliance

• Permitting, inspections, and final approvals

• Fleet, warehouse, and materials management

Tools & Technology

• Procore, JobTread, Remodeler Go, One-Click Contractor

• SketchUp, Morpholio Trace, CompanyCam

• Microsoft Office, Pages

PROFESSIONAL EXPERIENCE

ABBEY FENCE AND DECK — Baltimore, MD

General Manager / Installation Manager / Subject Matter Expert 2024 – Present

• Lead overall business operations including strategy, financial performance, hiring, compliance, and policy development

• Direct scheduling, crews, materials, safety, and quality control for fence and deck installations

• Serve as technical authority on materials, codes, and installation best practices

• Manage fleet scheduling, maintenance, and insurance

• Act as primary customer contact and oversee subcontractor fulfillment Key Results

• Increased Google rating from 3.4 to 4.5 within 12 months

• Improved service and repair customer satisfaction by 30%

• Increased on-time project completion by 10%

LAVOIE ARCHITECTURAL INTERIORS, INC. — Baltimore, MD Owner / Lead Contractor / Designer / Builder

2014 – 2024

• Founded and operated a custom design-build firm specializing in high-end residential construction and remodeling

• Delivered 50+ projects with budgets ranging from $100K–$200K, consistently on time and on budget

• Led design development, estimating, scheduling, and construction execution from concept through completion

• Served as primary client liaison, ensuring transparency, quality workmanship, and client satisfaction

• Built a 100% referral-based business with 60% repeat clients

• Achieved a 65% sales close rate through direct client engagement

• Managed permitting and compliance, including historical and safety requirements CREATIVE DECK DESIGNS — White Marsh, MD

Senior Builder 2015 – 2016

AES BUILDER AND HOME IMPROVEMENT, INC. — Baltimore, MD Project Lead / Senior Installer 2004 – 2014

LICENSURE & TRAINING

Maryland Home Improvement Commission (MHIC)

Contractor Licensing Examination — February 2019

Schluter® Industrial Application Training — Quebec, Canada Innovation Workshop — May 2018

EDUCATION

Central European Theological Academy — Hungary

Theological Studies 1991 – 1995

Minuteman Regional Vocational Technical High School — Lexington, MA High School Diploma

Drafting & Basic Engineering Air Force Junior ROTC REFERENCES

Available upon request

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