Office Coordinator and Front Desk Lead

Kelly Legere

Muncie, IN ***** +1-765-***-**** *****@*********.***

Professional Summary

Motivated office coordinator, offering over 12 years of hands-on experience working in the front desk, coordination and receptions. Comprehensive experience in customer service and customer communication communications.

Work Experience

Office Coordinator of Clerical

MERIDIAN HEALTH SERVICES Muncie, IN

December 2019 to July 2026

• Provided backup to front desk, step in to assist with various tasks whenever employee was absent or at lunch.

• Monitor front areas so that questions could be promptly addressed.

• Resolved issues through active listing and opens-ended questioning, escalating, major problems to practice manager.

• Hired, managed, developed and training, staff, established and monitored goals, conducted performance reviews

• Completed biweekly payroll for multiple employees.

• Optimized organization systems for Payment collections, AP/AR, deposits and record-keeping.

• Monitored office employees on proper procedures and how to use programs such as Next Gen, Cerner and Centricity EHR systems. Keeping operations, consistent and efficient for maximum performance.

• Established and updated work schedules to account for changing staff levels and expected workloads.

• Recruited, hired, trained, and supervised staff and implemented monitoring programs that offered positive employee engagement.

• Addressed patient complaints to help with customer satisfaction.

• Ordering and distribution of office and clerical supplies.

• Volunteering and helping with events for community outreach in our office as well as at The Climb out of the darkness for postpartum.

Front office Support Staff

IU Health Ball Memorial Pediatrics Muncie, IN

February 2009 – December 2019

• Phone Operator

• Provided backup to front desk, step in to assist with various tasks whenever employee was absent or at lunch.

• Addressed patient complaints to help with customer satisfaction.

• Monitor front areas so that questions could be promptly addressed.

• Optimized organization systems for Payment collections, AP/AR, deposits and record-keeping.

• Monitored office employees on proper procedures and how to use programs such as Next Gen, Cerner and Centricity EHR systems. Keeping operations, consistent and efficient for maximum performance.

• Ordering and distribution of office and clerical supplies. Education

High school diploma

Muncie Southside High School Muncie, IN

August 1987 to May 1991

Skills

Customer service HIPAA English Organizational skills Filing Data entry Office management

- Office management experience (3–5 years) Multitasking Administrative experience Microsoft Excel Teamwork Office experience Microsoft Outlook Operations management Clerical experience Office record organization

Contact this candidate