Overnight Electronics Technician and Customer Service
Resume:
Heather Fischer
**** * **** ** ********* In *****
*********@*****.***
Professional Summary
I am very excited about this position and have wanted to work here for a long time. I am now enabled to do so and have a lot of experience working as a secretary for my family’s construction business and customer service as a manager for a restaurant in my employment history. I have obtained a lot of skills that are related to this position in computer science as a warehouse management position for electronics testing. This position required a large span of knowledge in desktop and laptop software and hardware testing and repair. Being in this role it was my duty to fix all electronic issues in the company including on call repairing of equipment for the entire facility. This duty gave me knowledge of syncing issues with printing and moreover with a variety of computer software issues. Including porting devices such as; printers, scanners, cameras and Bluetooth devices. Electronics testing devices including; desktop computers, gaming consoles, laptops, mobile devices (android and iPhone) smartwatches, drones, tablets cameras and lots more. I worked as the Lead tester in the Electronics department as a vendor for Walmart return center in reverse logistics. I had the honor of training all of the electronics testing technicians for each software and hardware resetting to manufactures individual standards and specifications for hardware systems for laptops. I also worked closely with my team to develop creative solutions to improve performance in production of their assigned testing products in order to resell and keep a high volume of inventory. Navigating the specific devices to the tester’s skill set once they completed training and had a good understanding of their capabilities to expectations. This allowed the team to enjoy the ability to choose which devices they were best at within reason for the purpose of higher productivity numbers. At all times I monitored 10-15 employees and outside of my department I worked closely with the supervisors of shipping management to ensure the inflow and outflow of our inventory. Authorized to work in the US for any employer
Work Experience
Lead Electronics Testing Production
goTRG-Greenfield, IN
August 2018 to September 2020
1. Team Leadership
• Assign daily tasks to production staff.
• Monitor team performance and provide feedback or coaching. 1. Production Oversight
• Ensure production goals are met within deadlines.
• Monitor equipment functionality and coordinate maintenance as needed. 1. Quality Assurance
• Inspect products for defects or inconsistencies.
• Ensure compliance with company and industry quality standards. 1. Problem-Solving
• Address production delays or issues.
• Implement solutions to improve efficiency and reduce waste. 1. Administrative Tasks
• Maintain production logs and performance reports.
• Collaborate with managers to plan and optimize workflow. Production Lead Job DutiesKey Responsibilities • Organize and manage the production floor to ensure optimal productivity.
• Supervise team members, ensuring adherence to safety and operational guidelines.
• Communicate daily goals and provide support to achieve them.
• Resolve conflicts and foster a positive team environment. Production Lead Job RequirementsSkills and Qualifications • Leadership Skills: Ability to inspire and guide a team.
• Organizational Abilities: Efficiently manage schedules, tasks, and resources.
• Technical Knowledge: Familiarity with production equipment and processes.
• Problem-Solving: Quickly identify and address production challenges.
• Communication Skills: Effective verbal and written communication with team members and management.
Team lead
Fresh Indian Grill-Carmel, IN
January 2017 to May 2018
Take all food orders from front house and communicate changes with back of house. Provide food orders to in dining room and pickup orders ensuring all items are quality and safely packaged. Cleaning dining area and maintaining order in all areas of the restaurant. Answering all phone calls pertaining food orders and more.
Assistant Manager
Qdoba-Indianapolis, IN
September 2012 to June 2016
Customer service management skills
Team motivation and training skills
POS software repair
Management of food safety and training for all food ordering and handling Operation of staff training with customers
Management of operations of the facilities to ensure proper experience for all customers Secretary
Fischer Contractors Inc.-Indianapolis, IN
October 2005 to January 2007
Electronics Software Testing Lead
Education
High school diploma
Triton High School-Fairland, IN
August 1998 to May 2002
Skills
• Communication skills
• VxWorks
• Quality assurance
• Moving
• Organizational skills
• Driving
• Games (software applications)
• Non-functional Testing
• PC applications
• Cross-browser Testing
• Electronics testing and reset trainer
• Product evaluation (System development task)
• English
• Fault Injection Testing
• Microsoft SQL Server
• Microsoft Excel
• Floor care
• Coverage Measurement Testing
• Test Execution (Quality assurance practices)
• Android
• Microsoft Outlook
• Time management
• Interviewing
• Hospitality
• Software testing team management
• Integration testing
• API testing
• Database/ML products
• SVN
• Product selection (System development task)
• Software testing cycle time reduction - Software testing cycle time reduction (1-10%)
• iOS
• Vendor selection
• HTML
• Software quality assurance team management - Largest software quality assurance team managed
(More than 12 team members)
• Test Automation Development (Quality assurance practices)
• Sales
• Web Application Security Testing
• Passenger pickup and drop-off
• QA lead experience
• AppScan
• Residential Cleaning
• Smartphone applications
• Developing automated test scripts - Automated test scripts developed (1-50 test scripts)
• Verification (System development task)
• Test automation
• Delivery driver experience
• Web applications
• Performance testing
• Customer service
• Windows
• Drone
• Technology selection (System development task)
• Unit testing
• Functional testing
• Engineering team leader
• macOS
• SaaS
• Cleaning
• Mobile testing
• Load & unload
• Performing regular vehicle safety checks
• Java
Certifications and Licenses
Personal Lines License
November 2024 to Present
• Basic Personal lines inspector course
Driver's License
Property & Casualty License
Groups
Ministry student
September 2024 to Present
I am currently enrolled as a student for my associate’s degree in Bible and Theology at Warrior Notes Ministry
Additional Information
I believe in doing work as a group and communicating with respect for all people and have a great relationship with people in my life and keeping every client a positive experience in my presence. I have values and a positive perspective on the workplace operations that will be a great asset for the advancement of the company. My commitment to the business will be a focused priority while working here. My actions will be guided by this perspective for the company and provide a genuine positive experience for all clients and communications.
Contact this candidate