Customer Support & Biomedical Technician Leader

Summary

Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Associate Customer Support Engineer

PerkinElmer

November 2025 to July 2026

• Provided scheduled preventative maintenance for contract customer• Drove toward zero service recalls• Completed assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards• Demonstrated knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer• Educated and promoted the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades. • Maintained updated documentation around dispatch, inventory and service support functions. • Performed timely uploads and downloads of required data to ensure the integrity of service systems. • Was accountable for assigned company assets including: Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, and other devices.• Managed appropriate levels of inventory to ensure adequate supply and records are maintained• Proactively developed technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer• Used exceptional written and verbal communication skills and actively interface with peers and customers• Had organization awareness of other functional groups and product lines to direct customers or others to appropriate resources. Biomedical Technician

Fresenius Medical Care

May 2024 to May 2025

• Perform preventative maintenance, calibration, and repair of Fresenius 2008T Hemodialysis Machines and associated water filtration systems (Reverse Osmosis, Carbon Bed, Salt-based Softening) across two clinics, ensuring 100% operational uptime for patient safety. Troubleshoot complex equipment issues, reducing downtime by 15% through proactive maintenance schedules and systematic diagnostics. Manage inventory and logistics using SAP and Microsoft Excel, ensuring timely availability of critical components and compliance with testing protocols. Maintain and repair Zebra printers for sample container labeling, adhering to strict regulatory standards. Conduct plant maintenance, including emergency light testing and pH tester calibration, ensuring OSHA compliance and facility safety.

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Field Engineering Technician

ArcScan, Inc. • Golden, CO

September 2022 to February 2024

Assembled, repaired, and maintained the Insight100 Scanning Machines. Installed them. Customer Service. Worked with Engineering on troubleshooting and upgrades to device. Worked with Quality Control to pass FDA audits and maintain documentation.

IT Service Technician

Sierra Space • Louisville, CO

April 2022 to July 2022

Manage IT assets, such as licenses, hardware, and software procurement. VMO. Work with vendors and supply chain to update and distribute software.

Andrew Gillespie

+1-303-***-**** / ************@*****.*** / Arvada, CO 80005 Shipping Auditor

Lohmiller & Company • Denver, CO

July 2021 to March 2022

Auditing shipping records. Maintaining packing list accuracy. Sending packages via UPS. Resolving shipping errors. Working with customers.

Supervisor

UPS • Commerce City, CO

November 2019 to June 2021

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Enhanced training programs to strengthen employee knowledge and promote new managers from within. Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.

Measured team performance and reported metrics to leadership team members. Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.

Utility Designer

Q3 Contracting • Aurora, CO

March 2018 to March 2019

Worked within BUD to evaluate quality of data and document deviations. Mapped local assets such as land boundaries, gas and electric service points and utility lines. Changed and improved use of GIS data for Gas and Electric projects. Maintained excellent attendance record, consistently arriving to work on time. Worked with contractor to understand needs and provide excellent service. Field Technician

UDC Inc • Englewood, CO

September 2017 to February 2018

Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components. Kept detailed records of field measurements and data. Inspected municipal and industrial facilities for adherence to regulations. Mapped utility lines and transformers using Microstation, ArcGIS and laser rangefinders Warehouse Manager

Tru-Check Inc

August 2016 to August 2017

CO

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules. Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.

Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.

Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.

Social Media Manager

Strategic Kids LLC • Centennial, CO

August 2015 to August 2016

Developed Twitter strategy for marketing for Strategic Kids, enabling increased classes and business expansion. Monitored online presence of company's brand to engage with users and strengthen customer relationships. Developed marketing content such as blogs, promotional materials and advertisements for social media. Discussed SEO needs and optimized strategies for short- and long-term campaigns. Cultural Resources Field Technician

Goodwin & Associates, Inc

November 2014 to January 2015

Detailed daily excavation findings and discoveries in thorough research reports, presentations and published papers. Presented relevant and interesting details regarding rare and priceless excavated artifacts at fundraising events to promote research and bring in substantial funding. Input data gleaned from artifacts discovered during archaeological excavations into internal database for additional scientific analysis.

Damage Prevention Specialist

USIC Inc

November 2013 to September 2014

CO

Read blueprints and schematics to correctly place equipment. Coordinated installation of new users and relocations of existing users. Responded to service requests during and after business hours. Maintained excellent attendance record, consistently arriving to work on time. Cultural Resources Field Technician

Richland • Richland, WA

May 2011 to August 2011

Input data gleaned from artifacts discovered during archaeological excavations into internal database for additional scientific analysis.

Detailed daily excavation findings and discoveries in thorough research reports, presentations and published papers. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

High school diploma or GED

Ralston Valley Senior High School

Anthropology (Bachelor of Arts)

University of Colorado Denver • Denver, CO

2012

Education (Associates of Liberal Arts)

Red Rocks Community College • Lakewood, CO

2009

Skills

Relationship management Communication skills Warehouse Experience Driving SAP experience Information security Payroll Distributed control systems E-commerce Hand tools Scheduling Data Analysis Technology Software deployment LAN First aid FDA regulations Microsoft Word Schematics Assembly Finance and Accounting Janitorial experience Quality control Logistics Inventory oversight Project management Electrical experience Mentoring Inventory control Technical writing Writing skills Ophthalmology Warehouse management Conflict management Administrative experience Military CRM software Supervising experience Blogging Operations management Warehouse management system Pivot tables Materials handling Drafting Typing SharePoint OSHA Computer networking Microsoft Office experience Administrative and Business Operations Field service ERP systems EHR systems Digital Marketing Public relations Records management Data analysis skills ATS Xero Adobe Acrobat GIS Root cause analysis MicroStation Construction CMMS Blueprint reading Sales Team management Experience with Children Salesforce Events management AutoCAD Patient monitoring Computer literacy Customer support Analysis skills Staff training and development Anatomy knowledge Computer skills Microsoft Outlook Customer relationship management Google Suite Physiology knowledge Market research English Hospital experience Computer hardware Databases Google Docs Training & development Land surveying Conflict Resolution Quality assurance Continuous improvement Service technician experience Priority Management ISO 9001 Relational databases SEO Lean manufacturing Microsoft Project SAP ERP Creative writing Windows Data collection Leadership Process improvement Product development Medical terminology Teaching Laboratory experience Oracle Medical imaging Microsoft Excel Production planning Microsoft Access Technical support SAP Utility Locating Customer service IT Data visualization Patient care Social media management Horticulture Account management Management CAD Supply chain SQL IT service management Oil & gas Budgeting ArcGIS Greenhouse experience Research Organizational skills Shipping & receiving Time management Microsoft Powerpoint Microsoft Office Manufacturing Business analysis Training and mentoring Transportation management systems Maintenance Procurement ServiceNow Training and Development Active Directory Team Building Search Engine Optimization QA/QC Mechanical knowledge Processes and Procedures Rigging Certifications

Driver's License

First Aid Certification

CPR Certification

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