Scheduling & Operations Manager

Stephanie Demcher

Land O' Lakes, FL ***** +1-908-***-**** *******@*****.***

Professional summary

Seeking a position where my intrinsic motivation and commitment can be utilized and advanced. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work experience

Scheduling Manager

Family First Homecare Lutz, FL

August 2025 to Present

• Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs

• Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload

• Managed daily operations, including scheduling, inventory management, and customer service

• Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked Hospice Business Office Coordinator

Compassus Hospice Parsippany-Troy Hills, NJ

March 2022 to July 2025

• Scheduling HHA patients

• Scribing in IDG weekly meetings

• Daily customer service with family members regarding their loved ones

• Keeping an organized Emergency Preparedness Binder for all patients

• Update daily excel worksheets on patient list regarding facilities or home-care

• Utilizing Muse program regarding acuity levels for patients

• Coordinating with the clinical team for home care supplies

• Yearly compliance with staff

• Fit testing certified

• Ordering soft supplies for patients

• Software for HCHB

Center Manager

European Wax Center Parsippany, NJ

September 2019 to March 2022

• Manage the daily operations of the business

• Bi-weekly payroll

• Updating schedules & time sheets

• Hiring process

• Monthly staff meetings with Staff

• Daily checks of collecting EFT payments

• Respond to customer inquiries or complaints

• Daily operations on Zenoti

Spa Manager

Hand and Stone Massage and Facial Spa Bedminster, NJ May 2015 to September 2019

• Respond to customer inquiries or complaints.

• Schedule quest appointments using Millennium software.

• Maintain client databases.

• Oversee all aspects of the daily operations of the spa.

• Coordinate facility schedules to maximize usage and efficiency.

• Monthly staff evaluations.

• Focus on daily performance to help the growth of the spa.

• Perform accounting duties, such as recording daily cash flow and bank deposits.

• Develop or implement marketing strategies.

• Motivate and train staff to consistently achieve their goals. Billing Clerk/ Order Entry

Tropar Mfg. Co. Inc Florham Park, NJ

April 2013 to August 2018

• Daily invoicing of orders

• Issue invoices to customers

• Identify and resolve customers billing complaints

• Process credit memos

• Compile monthly reports regarding finance and credit data

• Co-coordinate with other departments and shippers to ensure that order delivery happens on time

• Ability to track, process, and update orders

• Enter orders and revisions the same day as received

• Sort and distribute order copies to their respective coordinators Accounts Receivable Assistant

Tropar Mfg. Co. Inc Florham Park, NJ

November 2010 to April 2013

• Computed daily bank deposits, endorsed, and prepared for pick-up

• Manage a Month-End-Closing

• Post and reconciling customers' accounts

• Maintain General Ledger

• Provided back-up support to other departments- credit and inventory Landscaping

Education

High School diploma

Raritan Valley Community College

June 2006

High school diploma or GED

Skills

Human resources management Long-term care facility experience Calendar management Working with children Cooking Event marketing Memory care Microsoft Teams Intake Filing Direct sales Home health Grammar Experience Customer satisfaction improvement Night audit Human resources Practice management Personal assistant experience Customer communication Basic math Sales Medical office management Patient monitoring Data interpretation Weight loss Caregiving EXCEL Clinic Outpatient Collaborate with healthcare professionals POWERPOINT Financial record maintenance Guest relations Anatomy knowledge Time management Dependability Team development Microsoft Excel Team scheduling Animal care Managing teams as a healthcare practice manager Interviewing Residential cleaning Financial Report Writing Climbing Typing Computer literacy Management Medical office experience Administrative experience Managing customer accounts Employee relationship building Inside sales General Ledger Reconciliation Healthcare staff management Productivity software Staff scheduling Health regulation policy knowledge Skilled nursing facility experience Direct support Ethics Patient scheduling systems General Ledger Accounting Coaching Conflict management Payment processing Decision making Task prioritization Financial transaction processing Computer skills Microsoft Word Experience with children Google Workspace Maintaining patient confidentiality Childcare Account Reconciliation Lead Conversion Manufacturing Technical support Phone etiquette Appointment scheduling Nursing Corporate event planning retail sales Client services DocuSign Resource scheduling coordination Client inquiry handling Long term care experience Handling customer inquiries Leadership English Patient service Fundraising Client interaction via phone calls Clerical experience Oncology POS systems Upselling Operations coordination Insurance verification Dog walking Order Entry Financial software Data analysis skills Nursing home experience Double entry bookkeeping Multitasking Medical billing Dog handling Private practice experience Restaurant experience Contracts Electronic health records (EHR) management Custodial experience Home care Medical receptionist Public speaking Computer operation Marketing Product demos Working with people with developmental disabilities Patient care Franchise business model Salesforce Medical scheduling Availity Floor care Medical administrative support Casual dining experience EMR/EHR Commercial cleaning Community engagement Pet care Medical terminology Phone triage Customer complaint resolution Communication skills 10 key typing EMR systems Hospice Guest services Cash register Telemarketing Long term care Math Home & community care Microsoft Outlook Healthcare management Senior care Data reporting Client base expansion experience Customer relationship management (CRM) integration Medical documentation Phone communication Research Administrative experience within healthcare Windows Service scheduling Continuous improvement Customer service Serving Assisted living Order fulfillment Clean workspace maintenance Social media marketing Food service Microsoft Office HIPAA Documentation review Infant care Stocking Written communication Account management Microsoft Access Customer relationship building Google Docs Hospitality training Schedule management Greeting customers Teamwork Hospital experience Patient interaction Processing cash transactions Receptionist experience within retail industry Bookkeeping Negotiation Staffing management Data entry Organizational skills Multi-line phone systems In-person customer service Clinical research Phone answering Working with people with disabilities Outdoor work Conducting sales calls Analysis skills Quality control Primary care Payroll management Meeting or exceeding sales goals Interpersonal skills Customer inquiry handling Care plans Program development Copywriting Retail sales transactions Medicare Facebook Account analysis Instagram Succession planning Attention to detail Working with people with autism Client communication Medical records Executive administrative support Toddler care Record keeping Home health agency experience Pet sitting Word processing Cleaning Client file management Office management Individual consumer customer service Pet companionship ACCESS OUTLOOK Project management Cash handling Records management Languages

English

Awards

Event Planner Certified

January 2024

Attended IAP Career College

Certifications and licenses

CPR Certification

First Aid Certification

Driver's License

Additional information

Skills

• Computer Literacy Jan 2015

Microsoft Word, Excel, PowerPoint, Access and Outlook

• Knowledge of Host Access program

• Keen ability to communicate effectively, both orally and written

• Outstanding attention to detail and excellent time management skills

• UPS tracking

Contact this candidate