Quick Commerce Delivery Operations Supervisor Candidate

PRADEEP R

PROCESS ASSISTANT OPERATIONS LOGISTICS

Chennai, Tamil Nadu 801-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Operations professional with 2.5 years of experience in Amazon Now (Quick Commerce) operations, currently working as a GSF Process Assistant. Experienced in shift execution, manpower allocation, rider availability and delivery performance monitoring, inbound and outbound operations, safety audits, reporting, and customer issue resolution. Focused on process compliance, service quality, operational performance, and continuous improvement.

CORE SKILLS

Shift Operations Manpower Planning & Allocation Rider Availability & Login Tracking Delivery Performance Monitoring Inbound & Outbound Operations Safety & Process Audits SOP Compliance MIS & Shift Reporting Customer Issue Resolution 5S Cost-Saving Initiatives

PROFESSIONAL EXPERIENCE

Amazon – Amazon Now (Quick Commerce) Process Assistant

Experience: 2.5 years

Coordinate daily shift operations and support execution of operational plans to meet process and service targets.

Monitor rider availability, login counts, queue status, and delivery operations; coordinate with store and shift teams to address manpower gaps.

Track key performance metrics and identify operational gaps that may affect store closure, service levels, and delivery performance.

Conduct daily team briefings to communicate performance expectations, operational updates, safety practices, and process requirements.

Manage manpower allocation and support rider arrangements based on order flow and operational requirements.

Oversee inbound activities, including stock verification, order quality checks, scan accuracy, and tracking of attempt, reject, and partial-delivery issues.

Support outbound activities, including order checks, pick-task creation, picking, invoice verification, packing, vehicle loading, and delivery handover.

Prepare and share daily shift reports, inbound and outbound reports, and consolidated performance updates with higher officials.

Resolve customer and operational issues and follow up on bad-scan complaints to support service quality.

Conduct safety-related audits and reinforce safe working practices, including helmet use and road safety awareness.

Monitor vehicle movement and maintain operational records; ensure 5S and process compliance.

Contribute ideas and process improvements, including SOP updates and cost-saving / Lean initiatives.

EDUCATION

MBA – Operations & Supply Chain Management (OSCM) Loyola University, Puducherry

Currently Pursuing – 1st Semester Expected Completion: 2028

Bachelor of Commerce (B.Com) – Corporate Secretaryship VELS Institute of Science, Technology & Advanced Studies (VISTAS)

2024 69%

Class XII Springfield Matriculation Higher Secondary School, K.K. Nagar, Chennai

2021 72%

Class X Springfield Matriculation Higher Secondary School, K.K. Nagar, Chennai

2019 60%

TECHNICAL SKILLS

• MS Excel

MS Office

LANGUAGES

Tamil – Proficient English – Proficient

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