Banking Operations & Client Management Professional
Resume:
KWEKU OSEI-SARFO
Banking Operations Client Management Account Administration
P. O. Box KN2196, Kaneshie, Accra, Ghana
+233-***-***-*** +233-***-***-***
**************@*****.***
PROFESSIONAL PROFILE
Results-driven Client Service and Operations Professional with over 8 years of experience in financial services, customer relationship management, claims processing, sales, and banking operations. Recognized for driving successful customer engagement initiatives. Dependable, creative, fast learner self-motivated and a team player.
CORE COMPETENCIES
• Client Relationship Management
• Claims Processing & Administration
• Customer Service Excellence
• Operations Management
• Data Entry & Database Management
• Account Reconciliation
• Records Management
• Sales & Business Development
• Complaint Resolution
• Report Preparation & Analysis
• Cash Management Operations
• Time Management
• Team Collaboration
• Quality Control Procedures
TECHNICAL SKILLS
Microsoft Office Suite
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
Computer Skills
• Database Management
• Data Entry & Validation
• Basic Networking Principle
Languages: English, Fanti, Twi, Yoruba
PROFESSIONAL EXPERIENCE
VFS GLOBAL Ghana (UK Visa Application Center)
Corporate Security Supervisor January 2026 – Present Key Responsibilities:
• Serve as the first point of contact for customers and clients, responding to inquiries, resolving complaints, and providing accurate information on services.
• Review and confirm customer appointment schedules to ensure accuracy and timely service delivery
• Supervise security operations and customer screening activities to maintain a secure environment and ensure compliance with organizational policies and procedures
• Enforce company security policies, procedures, and safety regulations
• Investigate security incidents, breaches, accidents, and suspicious activities, and prepare detailed incident reports.
• Training, supervising, and evaluating security staff to maintain high performance standards PETRA FUND SERVICES
Claims Officer January 2023 – May 2025
Key achievements:
o Successfully managed high-volume redemption claims and payment processing operations o Demonstrated excellence in customer service, operational support, and business relationship management
Key Responsibilities:
• Specialized in processing all tier 3 redemptions together with all payment upload and identification of the payments.
• Handled the all Sentinel Africa EuroBond Trust redemptions
• Processed and monitored standalone redemption requests and corresponding payments. Client Service Officer April 2022 – December 2022 Key Achievement
o Led the Ghana Card customer data update initiative, increasing customer uptake from 11% in 2023 to 82% by May 2025, significantly improving customer data compliance and operational efficiency.
Key Responsibility
• Data entry, customer and client details update.
• Handled clients’ issues regarding services provided by Petra and assisted clients with validation of their schedules.
LITERAMEND PUBLICATION / STEVEBROB PUBLICATION
Sales Executive March 2019 – December 2021
Key Achievement
o Expanded sales territory customer base by nearly 96% at Literamend Publication/ Stevebrob Publication.
Key Responsibilities
• Managed sales operations within a specified territory
• Developed and maintained strong relationships with existing clients.
• Identified and acquired new customers through proactive business development activities.
• Addressed customer concerns and ensured timely resolution of issues.
• Promoted company products and created awareness within target markets. GN BANK GHANA LIMITED
Account Officer / Customer Service Officer January 2018 – January 2019 Key Responsibilities
• Conducted account reconciliation and daily call-over activities.
• Monitored branch expenses and vault cash limits.
• Managed cash pickups and end-of-day cash verification.
• Performed teller and branch closure procedures.
• Opened customer accounts and maintained customer records.
• Handled customer complaints and service requests.
• Updated customer information and maintained data accuracy.
• Served as Branch Fire Safety Marshal.
ORSAM GHANA LIMITED, TAKORADI
National Service Personnel – Quality Control Department October 2013 – July 2014 Key Responsibilities
• Conducted material traceability and inspection activities.
• Performed dimensional control checks.
• Monitored welding processes and quality standards.
• Assisted with material reception and verification.
• Supported non-destructive testing procedures.
• Collaborated with multidisciplinary teams to achieve quality targets. GHANA NAVY DOCKYARD (WESTERN NAVAL COMMAND)
Marine Engineering Intern May 2011 – August 2011 Areas of Exposure
• Marine Electrical Systems
• Radio & Communication Systems
• Refrigeration & Air Conditioning
• Welding & Machining
• Marine Vessel Maintenance
• Repair and Servicing of Defence Vessels
and Marine Crafts
EDUCATION
Regional Maritime University, Ghana
Bachelor of Science (BSc) Marine Engineering [2009 – 2013] Doregos Private Academy, Nigeria
West African Senior School Certificate Examination (WASSCE), Science [2003 – 2006] HOBBIES : Cycling and swimming
REFERENCES
Mr. Dadzie Bernard
Human Resource
Manager,
Orsam Limited
Takoradi
Mr. David John Quaye
Deputy Visa Application
Center (UK) Manager
VFS Global Ghana
Mr. Calvin Osei-Bonsu
Agyekum
Coordinator and
Operations,
GN Bank Mallam
Mr. Emmanuel Cyrus
Auditor, Literamend
Publication/Stevebrob
Publication
+233*********/+233
246183678
Mr George Danful
Team Lead,
Information
Processing
Petra Fund Services
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