Quality-Focused Operations and Customer Support

Liksha Hoskins

Akron, OH ***** +1-480-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with experience in manufacturing, quality auditing, administrative support, logistics, and customer service. Skilled in identifying process issues, maintaining quality and compliance standards, coordinating daily operations, and resolving customer needs. Dependable, detail-oriented team player with strong communication, organizational, and problem-solving skills. PROFESSIONAL EXPERIENCE

Manufacturing Associate II February 2025–Present Dexcom — Mesa, AZ

• Inspect finished products for defects and ensure quality standards are met.

• Identify process issues, troubleshoot problems, and support corrective actions.

• Maintain a clean, organized, and safety-focused manufacturing environment.

• Collaborate with team members to improve workflow and resolve production issues. Auditor / Administrative Assistant June 2021–August 2024 Akron Rubber Development Laboratory — Akron, OH

• Audit project files across departments to support accuracy, organization, and compliance.

• Maintain compliance with ISO quality standards and support internal audit activities.

• Perform administrative and document-management duties across multiple locations.

• Identify opportunities to improve efficiency and organization. Customer Success Manager August 2017–June 2024

Daughters Tea Company — Akron, OH

• Address customer needs and resolve problems for clients and the company.

• Manage phone communications and data entry while supporting customer relationships.

• Create social media content and customer-focused messaging to increase engagement. Shopper July 2018–Present

Shipt — Akron, OH

• Fulfill customer grocery orders accurately and within scheduled delivery windows.

• Resolve out-of-stock issues through appropriate product substitutions.

• Provide friendly, responsive customer service throughout the shopping experience. Additional Experience: Wing Ramp Agent, Unifi Service Package Handler, FedEx Delivery Driver, Mercury Services CORE SKILLS

Quality Assurance & Auditing • ISO 9001 • Administrative Support • Data Entry • Customer Service • Logistics & Operations • Inventory Control • Document Management • Problem Solving • Microsoft Office • Salesforce • QuickBooks • Communication • Teamwork • Time Management

EDUCATION

Medical Billing & Coding Certificate — Brown Mackie, Akron, OH High School Diploma/GED CERTIFICATIONS & LICENSES

Certifications: HIPAA Certification • Bloodborne Pathogens Certification • Driver’s License • Non-CDL Class C

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