Executive Assistant and Operations Leader
Resume:
Kirsten (Kirsty) Sharrock
Your next Executive Assistant, Project Manager or
Operations Manager
Norwalk, Connecticut
**************@*****.***
Career Objective
I am a highly experienced individual with 20+ years of experience supporting multiple executive teams, leading sales operations, and project management. Throughout my career I have I excelled in roles that have required me to work cross functionally with other departments, manage multiple projects at a time, and come up with solutions to increase business efficiencies. I have a proven ability to work under pressure and oversee time-critical projects across global teams in a cost-effective manner. I am a proactive individual who works well across multiple teams with the desire to solve problems as efficiently as possible.
EXPERIENCE
CVS Health July 2025 - Present
Shift Supervisor
● Managed daily operations for a team of 3 cashiers and supported 2 self-checkout stations, assisting over 100 transactions per shift
● Trained and supported a team of 5 associates to assist over 100 customers daily, resulting in positive customer feedback and increased satisfaction scores
● Monitored inventory to maintain 100% product stock levels and organized 50+ product displays, while performing weekly cleaning protocols in all areas. Terrain Health
Patient Service Coordinator Sept 2024 - June 2025
● Scheduled on average 30 appointments weekly utilizing G-Suite
● Rescheduled client appointments weekly enhancing alignment with client preferences
● Provided attentive support to customers daily during the check-out process ensuring a smooth and efficient experience
● Collaborated with a team of 7 colleagues to assist with chart preparation, the check in and out procedures, and providing detailed information explaining the benefits of peptides . Techstars
Sales Operations Director April 2019 - Aug 2024
● Led the operations function of the Revenue department comprised of 15 staff, closing an average of 75 deals per year and averaging annual revenues of $75M
● Managed the internal process and approval for all net new contracts across 6 departments and the Executive Leadership Team
● Owned the sales function of Salesforce for the Revenue department including overseeing 50+ leads and opportunities through Salesforce each month and managing 25+ reports/dashboards used across the organization
● Optimized data collection to make data driven decisions and ensure accurate forecasting
● Planned and coordinated virtual and in person department meetings including negotiating expenses to ensure costs stay within budget and coordinating sessions across international time zones
● Oversaw the commission statements for the Revenue department
● Managed key initiatives for Revenue department and collaborates functionally with other departments
● Supported the Chief Revenue Officer with scheduling, travel requirements, and presentation creation SKILLS AND PROFICIENCIES
● Salesforce
● Adobe
Gartner
Project Manager January 2010 - April 2019
● Conducted weekly and monthly project work consisting of analysis reporting, managing agenda and presentation deliverables, and research document support
● Point of contact for deliverables with several vendors for key projects and initiatives
● Supported a team of 15 analysts and team managers including team handling complex calendar management with internal and external meetings, booking complex domestic and international travel and visas, and expense management
● Planned, scheduled and coordinated team offsites and events twice a year for 50+ attendees Executive Assistant April 2005 - January 2010
● Provided daily support for Product Management team comprised of two GVP’s and eight team members and oversaw handling all meeting requests, booking travel, and managing expenses
● Managed weekly and monthly reporting for the Product Management team which included regular analysis for IT leadership and compiling key updates for senior leadership
● Oversaw Impact Assessment which comprised of reporting all downloads and uploads from the sales channel to the appropriate teams and account executives META Group
Senior Administrative Assistant January 2001 - April 2005
● Managed the calendars for a team of 8 research analysts
● Oversaw travel and consulting budget generating $1.5M in additional revenue in one year
● Owned and executed all consulting contracts and invoicing for team
● Organized annual Service Group meeting for 20+ domestic and international analysts Administrative Assistant March 2000 - January 2001
● Managed the calendars for a team of 5 research analysts
● Project managed all client deliverables which included maintaining spreadsheets, keeping track of budgets, and coordinating across teams
● Oversaw travel budget and expenses for the team
● Docusign
● Hellosign
● G-Suite
● Microsoft Office
Kirsten (Kirsty) Sharrock
Your next Executive Assistant, Project Manager or
Operations Manager
Norwalk, Connecticut
**************@*****.***
● Quickbooks
● Expensify
Contact this candidate