Senior Application Support & Help Desk Lead

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

CERTIFICATIONS

TH TROY HAYDEN

****.***********@*****.*** / C: 316-***-****

**** ********* **** ****, ** 67219

Skilled Application Support Analyst keen to take ownership of post-release customer satisfaction and technical stability. Comfortable working at multiple scales of support management. Committed to providing superlative customer care via one-on-one service interactions and large-scale support policy management. Budgeting/Payroll

Front office

Help desk support

Property Management

Application Support Analyst / Marriott International - Wichita, KS 09/1998 - Current Help desk support for 400+ full service Marriott properties. Support of Marriott's proprietary property management system, Full Service Property Management System. Support of third party interfaces including electronic lock, in-room computers, PBX Printers and voice mail. Support of third party software applications.

Front Office Manager / Oak Brook Marriott Hotel - Oak Brook, IL 05/1994 - 09/1998 Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.

Addressed and welcomed guests to business per day, improving overall customer service and engagement. Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.

Western Illinois University - Macomb, IL

Graduate: Computer Science

College of Dupage - Glen Ellyn, IL

Associate of Science: Computer Science

HDI (Help Desk Institute) Certified Support Center Analyst Diversity of Leadership

Foundations of Leadership