Operations Manager, Team Leadership, Customer Service

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€ Earnest c.. ¢ &

BRANDY EARNEST

Dexter, Missouri 573-***-**** *************@*****.***

Customer-focused professional with extensive experience in client service, account management, sales, and

business operations. Skilled in resolving concerns, explaining policies, managing customer payments and

records, de-escalating difficult situations, and coordinating timely solutions. Former store manager and

business owner with strong organizational skills and the ability to learn new systems and procedures.

Customer service & issue resolution * Account management & payment follow-up + Verbal and written

communication + Sales & cross-selling + Financial recordkeeping * Documentation accuracy +

Multitasking & prioritization + Team collaboration + Training & coaching

Store Manager — Family Dollar April 2020 - April 2026

e Resolved customer concerns, explained store policies, and maintained positive customer relationships

in a fast-paced retail environment.

e Managed financial and operational records, including deposits, invoices, payroll budgets, and inventory

adjustments.

e — Prioritized competing requests, coordinated with vendors and employees, and followed through on

operational issues.

e Hired, trained, and coached employees on service standards, procedures, and accurate transaction

handling.

Owner & Operator — Keeping Jennifer Organized August 2015 — April 2020

e Worked directly with clients to understand individual needs, recommend practical solutions, and

manage appointments and follow-up.

e Managed customer communication, scheduling, service delivery, and day-to-day business

responsibilities independently.

Store Manager — Casey’s General Stores 2012 — August 2015

e Led customer service and daily convenience-store and food-service operations, resolving concerns and

supporting a high-volume team.

e Managed ordering, invoices, deposits, inventory, and vendor coordination while maintaining accurate

records.

e Trained and supervised employees and balanced multiple priorities to maintain service quality.

Assistant Manager — Rent One December 2009 — April 2012

e Assisted customers with rental agreements, account questions, payments, and past-due account

follow-ups.

e Maintained customer account records and supported sales, customer service, inventory, and daily

financial transactions.

e Communicated with customers to address concerns and identify workable account solutions.

Market Training Store Manager — Taco Bell 1999 — 2005

e Trained and supervised employees while overseeing customer service, scheduling, labor budgets,

deposits, and daily operations.

e Managed inventory, invoices, and operational records and resolved customer service issues.

:=* AskGemini xX

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