Implementation Project Manager & IT Leader
Resume:
Glen Dale Harrison Broughman
**** ***** ***** **********, **, 48722
Phone: +1-480-***-****
Email: ********@*****.***
https://www.linkedin.com/in/glen-b-32b20447/
Results-oriented IT leader who can help your organization navigate complex challenges, optimize operations, and accelerate growth.
With over 20 years of experience driving IT excellence across multiple industries, I’m passionate about scaling operational frameworks, optimizing technology solutions, and leading transformative initiatives. My track record includes driving large-scale migrations, spearheading critical healthcare IT integrations, and managing multi-million-dollar projects that consistently exceed stakeholder expectations. I bring a strategic blend of technical expertise, operational leadership, and a deep understanding of compliance and regulatory standards to every role I take on.
Core Competencies
●Program/Project Management (PMO, Agile, Scrum KPI/OKR-driven)
●Building and Managing Operations Teams (DevOPS, Engineering, Support Noc -l1/l4)
●Managing Cloud & Data Center Migrations (AWS, Azure, GCP)
●Agile, Scrum, ITIL, ITSM, DevOps, SDLC Process and Procedure/Business Analytics
●Regulatory Compliance (HIPAA, GxP, ISO 27001, SOC 2, FedRAMP)
●Observability Platforms ServiceNow CMDB
●Application/Service Migrations and Deployments – Microsoft 365, Service NOW, Jira and Jira Service Desk, Pager Duty
●Security Operations Risk Mitigation Disaster Recovery
●Vendor & Stakeholder Management Global Team Leadership
Why Hire me?
●Proven delivery leader with a track record of driving complex IT initiatives from concept to execution—on time, on budget, and above expectations.
●Versatile in Agile, Scrum, Kanban, and Waterfall, adapting frameworks to fit the project's scope, team dynamics, and business needs.
●Solid experience in cloud architecture and migration across on-prem, AWS, Azure, and GCP.
●Strong background in regulatory compliance, including SoX, HIPAA, GxP, FedRAMP, and ISO / NIST frameworks.
●Strong operational focus, improving efficiency and service delivery through training, automation, ITIL best practices, strong reporting, solid presentations skills and data-driven decision-making.
●Trusted by executives and team members alike. I build high-performing teams and strong stakeholder relationships, creating a culture of collaboration, accountability, and innovation.
PROFESSIONAL HISTORY
Akkodis
Customer: Sanofi Pharmaceutical
June 2024– February 2025
Technical Project Manager
Remote
As the Technical Project Manager, my role encompassed project, delivery, risk, and operational management with a primary focus on ensuring the successful delivery of a critical medical pipeline and driving internal change for the adoption of Agile Frameworks by creating the internal framework and training documentation by utilizing best practices and a strong understanding of the technology and compliance needs.
●Project Excellence: Strategically plan, execute, and oversee projects, ensuring on-time delivery within budget while maintaining the highest quality standards. Foster collaboration across cross-functional teams to drive successful outcomes.
●Risk Mitigation: Proactively identify, assess, and mitigate potential risks at every stage of the project lifecycle, implementing contingency plans to minimize disruptions and safeguard project success.
●Operational Efficiency, Process Improvement & Compliance: Optimize project workflows, streamline operations, and integrate best practices for continuous improvement. Ensure strict adherence to GxP, HIPAA, and GDPR compliance requirements while maintaining comprehensive documentation for regulatory audits. Utilize IQ, OQ, and PQ validation to ensure systems and processes meet compliance and operational standards.
●Medical Focus: Drive the successful execution of critical medical pipelines, ensuring adherence to industry regulations and quality assurance protocols that support patient safety, data integrity, and regulatory compliance.
●Agile Leadership: Lead the adoption and implementation of Agile methodologies, designing an internal Agile framework tailored to business needs and regulatory standards. Foster a culture of adaptability, collaboration, and efficiency to accelerate project delivery.
Key points:
●Led project execution and delivery following deal closure.
●Directed, led, and motivated multi-disciplinary project teams to achieve agreed-upon results within established governance structures. Ensured the establishment and effectiveness of appropriate internal and external governance structures.
●Facilitated clear alignment among internal stakeholders
●Held project team members accountable for delivering on commitments, ensuring customer satisfaction throughout the program lifecycle.
●Shared customer relationship management responsibilities with Account Managers.
●Coached, mentored, and continuously developed project team members through regular discussions and collaboration with line managers.
●Leveraged in-depth understanding of multiple functions and strong internal relationships to drive project execution. Including Data Analytics team in regards to MES warehouse analytics.
●Served as the single point of contact for customers regarding operational inquiries, ensuring timely delivery of project milestones aligned with objectives.
●Acted as the customer advocate and champion within the LPB organization.
●Managed project scope, timelines, and budget, and oversaw program profitability in collaboration with the core project team. Identified, prepared, and communicated scope changes to customers in partnership with Account Managers and managed all customer communication including agreeing on milestones and conducting "lessons learned" sessions, as well as overseeing decommissioning activities.
Domino’s Pizza LLC
November 2023 – September 2024
Contract Technical Project Delivery Manager
Ann Arbor, Michigan
Designed and delivered next-generation observability platforms to achieve corporate objectives, collaborating with diverse teams to understand business requirements and maximize ROI. Conducted a gap analysis of the existing observability platform, defined and managed vendor POCs including RFP/ RFQ, and selected the optimal platform. Developed use cases for APM monitoring, implemented a go/no-go process and onboarding checklist for support operations and oversaw the onboarding and delivery of new products. Implemented new processes and procedures to streamline operational activities. Coordinate with diverse teams to gain insight into business requirements to achieve the best ROI on observability.
Performed gap analysis in the current observability platform. Defined and managed a POC’s process with vendors through selection of the platform for next-generation observability then on to implementation and delivery.
●Built use cases for APM monitoring.
●Managed analytics and AI initiatives to produce actionable data across sales and marketing at Domino's, driving project execution on aggressive timelines while ensuring timely delivery and proactive risk management.
●Implement new processes and procedures to streamline operational activities around observability, analytics and support.
●Manage migration of on-prem datacenter to Azure
●Manage migration from GCP services to Azure for consolidation
●Meticulously inventoried all GCP resources (compute, storage, databases, networking, managed services).
●Detailed dependencies between applications and infrastructure to ensure a smooth transition. Including DR testing and points of failure.
●Analyzed workload characteristics (performance, security, compliance) to inform target Azure service selection.
●Created epics and stories inside of Jira, aligning them with sprints for execution.
●Tracked and reported progress with stakeholders and executive teams using strong KPI’s and strong communication plans to avoid obstacles and coordinating the work amongst the various teams.
Independent Contractor
January 2023 –October 2023
●How To Manage A Small Law Firm: Contract work to reorganize and build a Project Management team for accountability management.
●Aderant: Contract work to implement best-practice monitoring and scrum/agile methodology for the operations team as well as managed Salesforce implementation.
Axway
October 2018 - January 2023
Senior Project Manager / Operations Manager
Phoenix, Arizona
Enterprise SaaS and Managed Cloud Organization
As Senior Project Manager, I spearheaded the successful execution of complex software onboardings, migrations, and integrations, focusing on API gateway, EDI, MFT, and B2Bi solutions for clients in highly regulated sectors like banking, healthcare, and government. This involved managing diverse IT projects, ensuring client satisfaction, and adhering to strict timelines and budgets. I collaborated with cross-functional teams, directly engaged with customers to create and manage Statements of Work and supported sales efforts through proposal development and account management. My role extended to service enablement, platform onboarding, validation, and product development, implementing robust risk management strategies to proactively address project roadblocks.
Cloud Migrations:
●Managed teams performing App/Data migrations from on Prem or other Cloud providers including GCP to AWS and Azure - Defined and executed strategic objectives for complex migrations.
●Led thorough discovery and robust assessment of existing environments including risk analysis.
o Meticulously inventoried all resources (compute, storage, databases, networking, managed services).
oDetailed dependencies between applications and infrastructure to ensure a smooth transition. Creating stories and epics for sprints in Jira as well as important documentation.
oReported progress via multiple methods to key stakeholders, both internal and externally facing utilizing strong reporting and agreed upon KPI’s for tracking over all progress, avoiding obstacles and coordinating the work amongst the various teams.
oAnalyzed workload characteristics (performance, security, compliance) to inform target AWS service selection.
●Prioritized and implemented robust security and compliance measures in AWS.
●Developed and managed strategic data migration plans, disaster recovery plans and testing, ensuring data integrity and system reliability.
●Oversaw comprehensive testing and validation at all migration stages.
●Consistently delivered successful and efficient cloud migration outcomes, limiting impact and downtime for clients.
Other Job Duties:
IT Operations Manager, I led critical operational initiatives, including ITIL change and incident management, ensuring operational stability and compliance with SOC, ISO/NIST, and FedRAMP standards. I worked closely with security teams to perform compliance audits, focusing on infrastructure and system security, product delivery, and cloud security. This dual role allowed me to deliver secure, scalable integration solutions, drive ROI, and communicate complex technical concepts effectively to diverse audiences, demonstrating my ability to wear multiple hats and deliver value across both project and operational domains
Security Incident Response (SIRT) & Log Analysis:
My security experience includes a solid foundation in incident response (SIRT) and log analysis, utilizing correlation platforms for threat detection. I have a good understanding of threat intelligence, digital forensics, and malware analysis, with familiarity with OWASP principles. I'm well-versed in IDS/IPS, endpoint security, vulnerability and patch management, and implementing compensating controls for security audits. My knowledge extends to PCI, NIST, ISO 27001/27002, SOC, GxP, HIPAA, and FedRAMP compliance, as well as mobile and cloud security basics, including cloud migrations. I'm comfortable with IAM principles, security architecture fundamentals, security tool evaluation, and generating security reports, alongside developing and maintaining security operations documentation.
Microsoft 365 Implementation and services migration
The key focus was around proactive planning, stakeholder engagement through comprehensive training and communication and monitoring and support, coupled with establishing robust risk mitigation strategies to address potential roadblocks to deliver a successful Microsoft 365 implementation. Throughout the project lifecycle, my responsibility was to ensure on-time and within-budget delivery, while maintaining clear communication, reporting, status updates and proactively addressing any challenges that may arise by the team and helping to achieve the goals laid out with my technical know-how.
Service Now upgrade and extensions
Led delivery of ServiceNow Implementation and configuration teams. Integration with third-party systems via REST/SOAP APIs. Experience with core modules (ITSM, ITOM, ITAM) and custom application development. Extensive experience collaborating with and managing third-party ServiceNow implementation partners, ensuring adherence to project timelines, budgets, and quality standards. Demonstrated ability to critically evaluate proposed ServiceNow solutions and challenge out-of-the-box approaches when necessary, Identifying and addressing vendor gaps and risks ensuring implementations are aligned with best practices and business needs.
Infrastructure & Operations:
●Data Center Migration, On-Prem to Cloud, Cloud to Cloud
●CMDB Management
●Data Analytics and metrics: working on large Data Sets with analytics and marketing teams to consolidate and gain actionable insights.
●Disaster Recovery/Business Continuity Planning & Testing (including end-to-end testing), Patch Management, Vulnerability Management
●Change Management (including CAB), Release Management
●Tech-Ops Support Process, Led Global Incident Management Response, On-Call Support Policy & SLA Management (ITIL, ITSM)
●Skilled in conducting vendor evaluations, negotiating contracts, and holding vendors accountable for deliverables.
Product & Release Management:
●Product Development Participation (Engineering & Security Steering Committees)
●Platform Onboarding & Validation (B2B, API Gateway, Secure Transport, ERP Integration)
●Delivery Management (SDLC)
●Risk Assessment & Mitigation, Performance Tracking & Review
●Security Compliance Validation, Regression Testing, Data Validation (GxP, ISO 13485 compliant)
●System Stability & Health Monitoring, Release Staging (Non-Prod & Prod), Maintenance Window Coordination
General Skills:
●Agile / Scrum Project Management, Process Improvement, Cross-functional Collaboration and Communication
EPAM Systems
December 2013 - October 2018
Project Manager / IT Operations Manager
Minsk Belarus
Managed high-profile projects, supporting contracts exceeding $5M. Led improvements in development, testing, and deployment procedures for a team of 50+ global contributors, resulting in increased customer retention, satisfaction, and ROI for the contract portfolio. Oversaw IT projects of varying complexity, ensuring successful execution and client satisfaction. Collaborated with customers and internal teams, including Account Managers, to provide comprehensive project management and strategic oversight.
Played a key role in the creation and compliance of Statements of Work (SoW), tracked engagement activities to ensure accurate Professional Services (PS) billing and project completion, and actively supported sales efforts through proposal creation, quote review, account management, and case study development. Engaged with multiple clients, vendors, and locations to drive revenue expansion and service enhancements while ensuring company compliance with daily operational processes.
Project: SAP
Project Role: Product Owner
Managed infrastructure and software rollouts on Red Hat Linux for WordPress, Jira, and confluence systems and maintained quality delivery management for SAP/Hanna build team in Minsk with cross-collaboration and reporting with SAP teams in Frankfurt and Berlin
Project included supporting sales efforts, tracking billing,
Project: Travel Supermarket / Money Supermarket
Project Role: Product Delivery Manager
Travel Super Market and Money Super Market.com - Great Britian’s premier sites for travel and money matters. Managed a team of 8 AEM / JAVA developers, L1 and L2 support, QA teams to deliver multiple custom (yet integrated) websites. Assuring delivery of the websites on time and on schedule following strict KPI and SLA measures, process, building both automated and manual QA testing, and general systems. Managed team, billing hours for services and supporting sales to extend offerings for customers. Migration of application stack from Epam Cloud to AWS, Implemented integrations with Microsoft 365 and Microsoft Dynamics backend.
Project: Syncplicity / Axway Inc.
Project Role: Senior Project Manager / Operations Manager
Team Size: 4 L1, 25 L2 Developers, 3 Security Engineers, Release Manager. 3 Network engineering, 8 DevOps engineers, 2 system architects, 2 Project Managers
At Syncplicity, I collaborated with executives to consistently achieve project milestones and maintain Gartner recognition for two consecutive years. I led SOC auditing and FedRAMP compliance teams, implemented KPIs for resource management and smooth delivery, and facilitated cross-team communication to ensure product stability and security. I oversaw the delivery of multiple key platforms, integrating new processes and capabilities through continuous improvement, while adhering to strict GxP, ITSM, and Agile/SDLC standards. Furthermore, I developed and managed critical operational processes, including patch management, vulnerability management, release management, change management, and support processes (L0-L3), including on-call policies and SLAs. Managed daily operations support teams L0-L4, Led delivery of Service now Implementation and configuration teams.
On the software delivery side, I led software and infrastructure developers, QA and DevOps teams to maintain cadence and deliver exceptional product quality on a consistent basis. Created multiple proposals for new work and revenue streams, offering improvements, billing and staff management.
Performed multiple migrations Cloud to cloud - in this case in development of cloud independent strategy and regional data compliance concerns. Migrations Required strict adherence to functional requirements and cross correlation of moving parts within the infrastructure and applications to assure smooth migrations with minimal downtime and impact to customer operations.
Merger activities
Axway purchased Syncplicity, many tools had to be consolidated such as ELK to Splunk, Redis was introduced, Security and compliance tooling as well as modifications to back-end support tooling.
Environmental notes:
AWS, Multi Region, Azure, Multi-Tenant applications, Bare Metal, Linux, Windows Server, MS SQL Server, IIS, Team Locations: USA, France, Poland, Ukraine, Russia, Belarus, and England
BAE Industries
December 2012 — November 2013
Senior Level Network Administrator
Auburn Hills, Michigan
•Maintain / Deploy networks, servers, firewalls, and other services as needed or requested. (Windows Server, Linux, and OS400).
•Performed migration of ERP system Assessing internal systems and making recommendations for better solutions working with plant engineers and executive stakeholders to integrate new technologies into the organization's overall workflow around network, application, and workflow functionality for increased savings in facility operations.
•Data Center management Perform management duties, migrations and infrastructure upgrades and consolidation of 3 data centers.
Healthsource Saginaw
November 1999 — October 2011
Network Administrator, Interim Information Systems Director
Saginaw, Michigan
At Healthsource Saginaw, I managed day-to-day IT operations for a 500+ bed hospital, ensuring seamless support for all computer systems, including specialized systems like nurse call and security. I provided end-user training, developed database solutions, and managed technical projects while responding to RFPs, SLAs, and SoWs. Key projects included the implementation of a new Pharmacy system, new Billing systems, new HIM and HR systems, as well as Payroll systems—each requiring vendor coordination, system integration, and compliance with healthcare regulations.
I led the research and vendor selection process for a new Hospital Information System (HIM), ensuring successful vendor evaluation, contract negotiation, and project execution within budget and deadlines. Additionally, I served as the technology point of contact on the Computer Steering Committee during the hospital's new building phase, overseeing critical infrastructure decisions related to nurse call systems, door access control, networking and telecom, and computer systems. I collaborated with internal stakeholders, including executives and cross-functional teams, to align IT strategies with business objectives.
Oversaw IT projects of varying complexity, ensuring successful execution and client satisfaction. Partnered with customers and internal teams, including Account Managers, to deliver comprehensive project management. Assisted in the creation and compliance of Statements of Work (SoW) and tracked engagement activities to ensure accurate Professional Services (PS) billing and project completion. Supported sales efforts by assisting with proposal creation, quote review, account management, and case study development. Engaged with multiple clients, vendors, and locations to drive revenue expansion and service enhancements while ensuring company compliance with daily operational processes. Delivered new Health information system including, Electronic Health Records (EHR) / Electronic Medical Records (EMR), Health Management Information Systems (HMIS), Laboratory Information Systems (LIS), Pharmacy Information Systems (PIS), Finance and Accounts Payable Systems.
Job Duties
●IT Operations & Support (Day-to-day management of systems, servers, network equipment, desktops, mobile devices)
●Specialized Systems Support (HIM, Nurse call, security, A/V systems)
●Database Management (Access, Excel, SQL, DB2)
●Windows Server, Novell Netware, Linux, SCO Unix, AS/400 I series
●Contract Management, RFP/RFQ, SLA/SOW review & management
●Performance Management KPI development & tracking, metrics analysis
●Process Improvement & Integration
●Project Management (Oversight, cross-functional team leadership)
●Vendor Management (Research, sourcing, selection, negotiation)
●Budget Management
●Senior Leadership Counsel, Executive Guidance & Technology Strategy
●End-User Training & Support
●Communication (Written & Verbal) and Collaboration
Industry-Specific Knowledge:
●Healthcare IT / Hospital Operations – HIPPA
EDUCATION
Davenport University – Saginaw, MI
Information Systems Technology & Business Management
Bridgeport High School, Bridgeport, MI
High School Diploma
●Certified Scrum Master (CSM)
●ITIL v4 Foundation Certified
●AWS Certified Cloud Practitioner
REFERENCES
Eric Labourdette
Tim Wolf
Kelly Boyd
Andrew Million
SKILLS
Business Administration
Migration
Migration Projects
Migration Strategy
Website Migrations
ERP Migration
Live Migration
Application Migration
IT Migrations
Active Directory Migration
Migration Management
Cloud Automation
Azure DevOps Server
DevOps Architecture
DevOps Engineering
Terraform
DevOps Toolchain
DevOps Coaching
Cloud DevOps
Azure Devops
DevOps
Disaster Recovery Software
Business Continuity and Disaster Recovery (BCDR)
Disaster Recovery Solutions
Disaster Recovery Strategies
Oracle Disaster Recovery
IT Disaster Recovery Planning
Disaster Recovery Process
Backup and Disaster Recovery (BDR)
Disaster Recovery Services
IT Disaster Recovery
Disaster Recovery (DR)
It Communication
Communication
Scaling Agile
Database Scalability
Business Scalability
Scalability Testing
Cloud Scalability
Root Cause Analysis Training
Root Cause Failure Analysis (RCFA)
Root Cause Analysis Software
Root Cause Corrective Action
Knowledge management
Order Management
Knowledge Centered Support
Tool Knowledge
BMC Remedy Knowledge Management
Oracle Service Cloud Knowledge Management
Knowledge Management Systems
Knowledge Base Management
Knowledge Management Tools
Data Management
Data Center Technology
Managed Data Center
Data Center Support
Data Center Relocations
Data Center Services
Data Center Management
Linux Environnements
Linux
Microsoft
Microsoft Database
Microsoft Business Intelligence (BI)
Microsoft Unified Communications
Digital Transformation
Agile Méthodologies
Scrum
Waterfall
Agile, Safe
ITIL
ITSM
SDLC
Full Life Cycle Management
Cross-functional Team Leadership
Global Team Leadership
Team Building
Mentoring
Communication (Written & Verbal)
Collaboration
Negotiation
Problem-Solving
Decision-Making
Presentation Skills
Root Cause Investigations
Root Cause Analysis (RCA)
Root Cause Identification
Root Cause Problem Solving
Testing
A/B Testing
Qualification Testing
Disaster Recovery Testing
Compliance SOX
Sarbanes Oxley Implementation
IT SOX Compliance
Sarbanes-Oxley Act (SOX)
SOX Documentation
SOX Guidelines
SOC
SoC Development
SOC Operations
NIST Special Publications
NIST Cybersecurity Framework (CSF)
NIST SP 800
NIST 800-53
NIST Standards
ISO Standard
ISO 27000
ISO Technical Specifications
ISO Certification
SLA Compliance
SLA Reporting
SLA Management
SLA Monitoring
SLAs
Performance Management Tool
KPI Analytics
KPI Creation
KPI Analysis
Performance Measurement
KPI Benchmarking
KPI Reporting
Key Performance Indicators (KPI) Improvement
Monitoring
Monitoring Tools
Monitoring Programs
IT Monitoring
safety
VMware Wavefront
SRE Observability
Business Intelligence Dashboards
Reporting Tools
Dashboard Reporting
AWS
AWS SDK
Service Management (ITSM)
IT Service Management Tools
ITSM Implementation
Engineering Management
Problem
Digital Transformation
Agile Méthodologies
Scrum
Waterfall
Agile, Safe
ITIL
ITSM
SDLC
Full Life Cycle Management
Cross-functional Team Leadership
Global Team Leadership
Team Building
Mentoring
Communication (Written & Verbal)
Collaboration
Negotiation
Problem-Solving
Decision-Making
Presentation Skills
Root Cause Investigations
Root Cause Analysis (RCA)
Root Cause Identification
Root Cause Problem Solving
Testing
A/B Testing
Qualification Testing
Disaster Recovery Testing
Compliance SOX
Sarbanes Oxley Implementation
IT SOX Compliance
Sarbanes-Oxley Act (SOX)
SOX Documentation
SOX Guidelines
SOC
SoC Development
SOC Operations
NIST Special Publications
NIST Cybersecurity Framework (CSF)
NIST SP 800
NIST 800-53
NIST Standards
ISO Standard
ISO 27000
ISO Technical Specifications
ISO Certification
SLA Compliance
SLA Reporting
SLA Management
SLA Monitoring
SLAs
Performance Management Tool
KPI Analytics
KPI Creation
KPI Analysis
Performance Measurement
KPI Benchmarking
KPI Reporting
Key Performance Indicators (KPI) Improvement
Monitoring
Monitoring Tools
Monitoring Programs
IT Monitoring
safety
VMware Wavefront
SRE Observability
Business Intelligence Dashboards
Reporting Tools
Dashboard Reporting
AWS
AWS SDK
Stakeholder Management
Client Relationship Management
Customer Relationship Management (CRM)
Continuous Learning
Hiring
Performance Reviews
Committee Participation
Business Case Development
Business Intelligence
Incident Response
Root Cause Analysis
KPI Reporting
Dashboard Creation
Global Incident Management
Change Management
Release Management
Knowledge Management
Microsoft Applications
Microsoft Office
Microsoft Windows
CA Service Desk Manager
Services Management
Team Accountability
Accountability
Global Operations Management
Operations Change Management
Operation Risk Management
Service Operations Management
Operations Management Systems
Operations Management
IT Operations Management (ITOM)
Team Mentoring
Peer Mentoring
Mentorship
IT Mentoring
People Leadership
IT Leadership
Leadership Management
Leadership
Project Management Standards
Onsite Project Management
Website Project Management
CRM Project Management
Project Management Process
APM Project Management
Project Management Scheduling
Project Management Leadership
BI Project Management
QA Project Management
Information Technology Project Management
Technical Support
Information Systems (IS) Support
SDLC Project Management
System Development Life Cycle (SDLC)
Secure Software Development Lifecycle
Software Development Life Cycle (SDLC) Methodologies
Software Development Life Cycle (SDLC)
Agile SDLC
Information Infrastructure
ITIL Life cycle
ITIL Practices
Information Technology (IT)
Information Technology (IT) Support
ITIL Processes
Continual Service Improvement (CSI)
Log Management (ELK/EFK, Splunk, CloudWatch)
Linux (Debian, RHL)
Windows Server
Containerization (Docker, Kubernetes)
Automation (Ansible, Chef, Terraform, Python, PowerShell, Jenkins, GitHub, Bitbucket)
Ticket Management (Jira, ServiceNow, Salesforce)
Collaboration Tools (Confluence, Zendesk Suite, Stack Overflow, Git)
Reporting Tools (Power BI), SQL
Security Posture Management
Security Tooling (CrowdStrike, Rapid7, Amazon Cloud Services, Cloudflare)
PaaS
SaaS
IaaS
B2B
E-commerce
Web-based Platforms
Teamwork
Problem-Solving
Communication
Adaptability
Initiative
Organization
Time Management
Critical Thinking
Analytical Skills
Customer Focus
AWS Command Line
Contact this candidate