Enterprise Telecom Project Manager (PMP/CSM)

SHAVANAKA KELLY, PMP, CSM

Milwaukee, WI 414-***-**** *******@*****.***

LinkedIn: shavanaka-kelly-pm

PROFESSIONAL SUMMARY

Certified Project Manager (PMP, CSM) with 10+ years of experience leading end-to-end enterprise-level projects across telecom, IT infrastructure wifi, routers, & switches), and network solutions. Proven ability to manage multimillion-dollar budgets, cross-functional teams, and timelines using Agile, Scrum, and Waterfall methodologies. Skilled in stakeholder management, process improvement, and the deployment of complex technical solutions. Known for driving operational excellence and delivering projects on time, within scope and budget.

Keywords for ATS:

Project Lifecycle Management, Agile Methodology, Scrum, Waterfall, Stakeholder Engagement, Risk Management, JIRA, Salesforce, Telecom, Budget Forecasting, MS Project, Fiber Optics, Coax, Change Management, Resource Allocation, Cross-Functional Collaboration

CORE COMPETENCIES

Project Lifecycle Management (Initiation to Closure) Agile & Scrum Frameworks

Risk Identification & Mitigation

Technical Project Delivery (Fiber/Coax)

Budget Planning & Cost Control

Stakeholder Communication & Reporting

Process Improvement & KPI Tracking

Software Tools: JIRA, Salesforce, MS Project, Excel (Advanced), PowerPoint CERTIFICATIONS & EDUCATION

PMP – Project Management Professional, PMI Dec 2023 CSM – Certified ScrumMaster, Scrum Alliance Feb 2024 Bachelor of Science in Computer Science, Hampton University, VA June 2000 PROFESSIONAL EXPERIENCE

Spectrum Enterprise, Milwaukee, WI

Sr. Project Manager May 2024 – Mar 2025

• Promoted to lead complex infrastructure initiatives supporting enterprise fiber-optic networks.

• Oversaw delivery of integrated solutions: Dedicated Fiber Internet, PRI/SIP, Ethernet Topologies, Managed Network Services, and IP Video.

• Partnered with engineering, sales, and operations to ensure scalable and secure deployments.

• Conducted risk assessments, managed escalations, and ensured SLA compliance. Project Manager May 2015 – May 2024

• Managed multiple concurrent fiber/coax installation projects with budgets exceeding

$5M.

• Developed and implemented project plans, schedules, and budgets aligned with business goals.

• Led cross-functional teams, coordinated with internal and external stakeholders.

• Utilized Agile and Waterfall methodologies to achieve 95% on-time project delivery.

• Tracked KPIs and presented progress reports to executive leadership and clients. Time Warner Cable, Milwaukee, WI

Account Manager II – Business Class Feb 2014 – May 2015

• Managed B2B accounts, promoted customized solutions, and surpassed quarterly sales targets.

• Utilized Salesforce CRM to manage pipelines, generate reports, and track client engagement.

• Built lasting relationships through consultative sales and proactive service follow-up. Training Assistant / Subject Matter Expert Jul 2002 – Feb 2014

• Delivered technical and process training for frontline employees.

• Developed instructional materials and evaluated training effectiveness.

• Provided real-time support and coached employees to handle escalations. COMMUNITY INVOLVEMENT

St. Marcus Ministries

Business Council Board Member 2024 – Present

Community Council Chairperson 2019 – 2024

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