Customer Service & POS Operations Professional
Resume:
Summary
Dependable customer service professional with experience in retail, hospitality, food service, and administrative support. Skilled in handling customer inquiries, resolving complaints, processing cash transactions, using POS systems, and maintaining organized work areas. Brings strong phone communication, computer skills, de-escalation techniques, and attention to detail to fast-paced service environments. Work experience
Assistant Manager
Dollar General • Cook, MN
July 2023 to September 2023
• Opened and closed the store while supporting smooth daily operations and customer service.
• Operated POS systems, managed cash drawers, and completed accurate end-of-night cash outs.
• Managed inventory, deliveries, stocking, and pricing to support product availability.
• Prepared bank deposits and maintained financial accountability for store transactions.
• Monitored freezer and refrigerator temperatures to support safety standards and reduce product loss. Customer Service Representative
Pizza Hut • Pflugerville, TX
January 2023 to July 2023
• Assisted customers with orders, questions, and service needs in a fast-paced restaurant.
• Handled customer inquiries and resolved concerns using clear, courteous communication.
• Processed cash and electronic transactions accurately through point-of-sale systems.
• Supported food service operations while following food safety and cleanliness standards. Sales Associate
Round Rock Express • Round Rock, TX
April 2022 to July 2023
• Assisted guests with merchandise selection, sizing, directions, and general ballpark questions.
• Operated cash drawers and POS systems while processing accurate retail transactions.
• Maintained stocked, organized merchandise displays to support a welcoming shopping experience.
• Set up and closed outdoor kiosks, including merchandise displays and cash drawers. Sales Floor Associate/Cashier
Ross Dress for Less • Pflugerville, TX
October 2021 to April 2022
• Processed customer purchases accurately and efficiently using POS systems.
• Assisted shoppers on the sales floor with merchandise organization and product location.
• Restocked shelves, organized dressing rooms, and returned merchandise to sales areas.
• Closed cash drawers and completed end-of-night store cleaning and restocking. Day Porter/Janitor
Maxwell Technologies/Tesla • Peoria, AZ
February 2017 to April 2019
• Maintained clean production facilities, offices, break rooms, meeting rooms, and restrooms.
• Cleaned production floors, clean rooms, and truck bays according to facility standards.
• Serviced parking lots, smoking areas, and landscaping to support safe, orderly facilities. Marnie Hall
Customer Service Representative
*************@*****.***
Angora, MN
Day Porter/Janitor
Sky Harbor Airport/ISS • Phoenix, AZ
March 2016 to May 2017
• Maintained clean airport terminals, restrooms, gates, parking garages, and family rooms.
• Cleaned concourses, windows, car rental areas, and other high-traffic public spaces.
• Supported positive traveler experiences by maintaining safe and presentable facility areas. Education
High school diploma or GED
Skills
Customer service Customer inquiry handling Complaint resolution De-escalation techniques Phone communication POS systems Cash handling Data entry Microsoft Word and Excel Administrative support
Languages
English • Not specified
Certifications
CPR Certification
Lockout/Tagout (LOTO) Certification
DOT HAZMAT Certification
Licenses
Massage Therapy License
Driver's License
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