Operations Coordinator & Digital Community Manager

KINDALYNN LINDLEY

Dubuque, IA ******************@*****.*** 563-***-****

https://linktr.ee/Wallettowander

PROFESSIONAL SUMMARY

Highly motivated Operations Coordinator and Digital Content Creator with an extensive background in client-facing communication, team coordination, and grassroots campaign design. Proven ability to balance high-volume customer service operations at major national retailers with independent project logistics and community organization. Expert at utilizing digital tools, cultivating public engagement, and leading multi-stage organizational workflows. Seeking a flexible, remote role as a Community Moderator, Virtual Assistant, or Customer Success Specialist where high accountability and adaptive communication are required.

CORE COMPETENCIES

● Customer Experience & Success: Point-of-sale systems, conflict resolution, active listening, client retention, inventory management, and fast-paced environment adaptation.

● Digital Administration: Google Workspace (Docs, Sheets, Calendar, Gmail), Microsoft OneDrive, Calendly, Canva, GIMP, Linktree, mobile-integrated business management tools.

● Community Management: Cross-platform social media operations (TikTok, Instagram, Snapchat), public engagement, written correspondence, and audience building.

● Operational Logistics: High-volume service coordination, multi-stage route planning, schedule management, and event-based resource allocation. PROFESSIONAL EXPERIENCE

Founder & Project Director Pioneer Dubuque (Grassroots Initiative) September 2026 – Present Dubuque, IA

● Strategic Planning: Architected and launched a comprehensive regional framework focusing on community systems, regional permaculture layouts, and youth leadership training programs.

● Digital Outreach: Managed cross-platform digital channels to build public interest, generating a collective local network of over 3,000 followers and securing 175+ signatures on a community development petition.

● Stakeholder Liaison: Acted as primary independent project coordinator, drafting professional briefs and agendas to present strategic blueprints directly to municipal leadership and media contacts.

Owner & Travel Advisor Wallet to Wander Travel and Tour 2025 – Present Remote / Dubuque, IA

● Business Operations: Managed independent boutique business administration, including multi-platform compliance records, client communications, and digital infrastructure tools.

● Logistical Curation: Designed custom agritourism and group travel itineraries, managing vendor relationships with regional partners, attractions, and service teams to ensure high-quality scratch-made hospitality. Logistics & Operational Support Hodge Company

2024 – 2026 Dubuque, IA

● Operations Coordination: Structured internal tracking documentation, managed operational shift logs, and coordinated cross-functional data compliance between warehousing divisions and management offices. Delivery Operations Partner DoorDash

2025 – Present Dubuque, IA

● Independent Field Logistics: Handled real-time route optimization, time-sensitive delivery schedules, and digital order processing as an independent delivery driver.

Customer Service Specialist American Eagle Outfitters Dubuque, IA

● Brand Representation: Delivered premium customer-facing service in a fast-paced retail environment, driving product placement awareness and client loyalty goals.

● Transactional Accuracy: Managed secure high-volume financial transactions, digital promotional inputs, and point-of-sale account updates. Sales Associate Walgreens

Dubuque, IA [1]

● Client Services: Maintained inventory controls, optimized front-end checkout workflows, and resolved customer inquiries under precise pharmacy-retail compliance guidelines.

● Account Support: Onboarded customers into the brand loyalty platform, tracking promotional updates and maintaining organized transactional balances. Lead Busser & Dining Coordinator Dubuque Golf and Country Club Dubuque, IA

● Event-Based Coordination: Managed high-velocity hospitality logistics, facility maintenance, and tableside support for large private events and high-tier club services.

● Team Support: Anticipated staff resource constraints to streamline kitchen-to-dining workflows, ensuring flawless multi-course dining service execution.

EDUCATION & ACADEMIC CREDENTIALS

High School Diploma Dubuque Senior High School

Dubuque, IA

Self-Directed Professional Development

Specialized Focus Program (2+ Years, 2024 – Present)

● Dedicated research track utilizing specialized texts, educational platform syllabi, and technical manuals focused on community frameworks, agroforestry mapping, and administrative system logistics.

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