Security & Customer Service Supervisor

Valentina Dullovi

Pontoon Beach, IL ***** +1-618-***-**** **********@*****.***

Professional summary

Hi I have worked with customer service restaurant industry since 2007-2024 also I have been a supervisor for over a year Willing to relocate to: Collinsville, IL

Work experience

Cashier/Sales Associate

gas station St. Louis, MO

December 2025

cashier,Stocking,cleaning,

Public Safety Officer

Mercy hospital St. Louis, MO

February 2025

working with all different personalities,writing reports,safety of staff and patients, responding to codes,patrolling, dealing with the morgue

Coordinator/Manager

SSM Health St. Louis, MO

June 2025 to August 2026

Office work,paperwork,equipment,over an account,over staff Lieutenant/Supervisor

GATEWAY SECURITY St. Louis, MO

September 2024 to May 2025

Inspections,scheduling,report writing,

Customer Service

Fazzis Collinsville, IL

September 2007 to September 2024

serving, bartender, cleaning,closing,side work

MPS security

gateway regional hospital Illinois

Education

High school diploma (High school diploma or GED)

Pennfoster high school Chandler, AZ

Skills

General management Kitchen health and safety standards Nightclub Handling customer inquiries CRM system proficiency Construction painting Spirits experience Mopping Cash drawer handling Emotional safety support Frying Food service management Merchandising Assistant manager experience Beverage pairing Professional networking Customer inquiry handling Dispatching HIPAA Working with high schoolers Retail management Outdoor work Busser experience Tree care Beverage preparation Driving Retail sales Restaurant management Management Staff training Hospital experience Budgeting Compliance with security regulations Residential housekeeping Car wash Upselling Sound judgment Patrolling Customer relationship building Individual consumer customer service OSHA Communication with kitchen staff Retail customer service procedures Mental health and behavioral care De-escalation techniques Relationship management Physical security emergency response Patient observation Public safety procedures Industrial equipment Food safety management Dog handling Retail merchandising procedures Photography Patience Anatomy knowledge Bucket truck Cleaning cooking equipment Team motivation (leadership skill) Clear language communication Ladder climbing Route mapping technology Computer skills Project management Beer knowledge QuickBooks Heavy lifting Workplace dispute resolution Working with individuals from diverse cultural backgrounds Construction Patient interaction Rigging Desktop applications Staff development Hospitality industry experience Patient service Behavioral health hospital experience Employee relationship building Venue beverage service Reservation systems Drug and alcohol testing regulations Use of force training Microsoft Outlook Attention to detail Dental receptionist Schedule management Sanitation Social work Microsoft Office Working with youth Customer complaint resolution Industry trends Customer relationship management Deposits HACCP Radio communication systems Healthcare management Bartender experience Balancing cash drawers Self-direction Written communication Banking Hospitality Record keeping Bartending Team development First aid Load & unload Addiction counseling Package delivery ASP Bar safety compliance (food service) Section 8 Pre-cooking preparation Staff scheduling Data entry Mobile applications Acting Counting cash Incident report writing Public speaking Supervising experience Loss prevention Call center Mentoring Product presentation Plumbing Friendly demeanor Food service Oil change Custodial experience Hand tools Data analysis skills Retail math Intake Food handling Wine service Problem solving Google Suite Courier Meat cookery Communication skills Appointment scheduling Research Flight tracking Vacuuming Fast food restaurant experience Food service health code compliance Food server experience Retail store experience Crisis management Motivational interviewing Kitchen management Task prioritization Employee engagement Cocktail experience Packing Cash handling Customer service Profit and loss analysis Emergency response readiness Order entry Word embeddings Van driving Surveillance operations Customer needs analysis Report preparation Physical security incident response Upscale casual experience Maintaining an organized workspace Customer communication Computer operation Marketing Serving clients Delivery driver experience Route driving Working with children Physical security incident investigation GPS devices Multitasking Spreadsheets Escalation handling Event planning Staff supervision Administrative experience Food service bar safety compliance Basic math House cleaning assistance Warehouse supervisor experience Van handling Ladder use Patient care Computer literacy Van driver Emergency management Grilling Bar Inventory control In-person customer service Productivity software Food and beverage industry expertise Guest relations Physical restraint techniques Boom lift Safety protocol adherence Operations management Personal protective equipment (PPE) use School policy and procedure enforcement Delivery driving Grammar Experience Company vehicle operation Residential window cleaning Vehicle exterior washing Decision making Customer returns handling Wine knowledge Chainsaw Quality standards in production Hazmat City street navigation Presentations for conferences or internal meetings Regulatory compliance Order taking Cross-selling Physiology knowledge Investigative reports Bucket operation Security Cherry picker Produce Restaurant experience Box truck Factory experience Post-hole diggers Catering Improving customer support response time Conflict de-escalation POS systems Leadership Detailing Transportation management systems Casual dining experience Mechanical knowledge Human resources Word processing Surveillance Crisis intervention Math Bar supply restocking Time management Interviewing Windows Microsoft Excel Stocking Meat cutting Mobile devices Typing Cash register operations Outdoor work experience Team management Beverage sales Fast casual experience Organizational skills Phone etiquette Conflict management Program management Processing cash transactions Food service cashier experience Greeting customers Unloading Sanitation procedures Overseeing training Safety regulations Legal compliance Analysis skills Training & development Operational management Beauty & cosmetics sales Management reporting Phone communication Aerial lift for tree climbing Cross-functional communication Teamwork Training Vehicle interior detailing Photo editing Bar cleaning Kitchen experience Quality assurance Front desk Food safety Clean workspace maintenance Manual handling Warehouse experience Inventory management Food preparation English Hospitality management OpenTable Host/hostess experience Guest rapport building Delegation Performing background checks Flagging for traffic control Client rapport building Promotional community events Flexibility Problem-solving Residential cleaning Client interaction via phone calls Working with incarcerated individuals Technical Proficiency Dependability Active listening Workday Tree trimming Microsoft Word Automotive repair Labeling Medical office experience Retail industry sales team management experience Interpersonal skills Hotel experience Bilingual Spanish Information management Quality control Tow truck Climbing Serving - Serving experience (6-10 years) Physical surveillance Event customer service GPS Team scheduling Commercial driving Report writing Medical emergency response Childcare Passenger vehicle Occupational safety regulation compliance Crisis prevention Purchasing Oven cleaning Logistics Team leadership Financial acumen Safety equipment Sales Cleaning Dishwashing Writing skills POS Bar setup Courier driving CPR Ability to follow instructions Knife skills Moving Customer engagement Retail sales transactions

Languages

Bilingual

English

Certifications and licenses

Non-CDL Class C

Class E

Driver's License

November 2025 to November 2030

PERC Card

May 2027

Armed Security License

September 2024 to October 2025

Driver's License

Class D

ServSafe

CPR Certification

DOT Physical Certification

Guard Card

Confidential Clearance

Firearms License

Contact this candidate