Senior Program and Project Manager (PMP)

ALISON SMYTH, BCom, PMP

Toronto, Ontario 416-***-**** *.*****@******.***

PROFESSIONAL PROFILE

Senior program and project management professional with 30 years of experience delivering complex technology and business initiatives, including more than 20 years in project and program leadership. Industry experience spans financial services, home services and insurance. Known for guiding programs from strategy and business case through implementation and operational transition, leading globally distributed teams, and managing budgets exceeding $50 million. Brings a strong technical and architecture background, clear executive communication, and a collaborative approach to business and technology partnership. CORE EXPERTISE

Program and project delivery • Portfolio and roadmap management • Agile transformation • Budgeting and business cases • Vendor and stakeholder management • Requirements, integration and implementation • Risk, issue and dependency management • Data strategy and analytics • Cybersecurity • Executive reporting • Distributed team leadership • Change, service and operational transition PROFESSIONAL EXPERIENCE

Program Manager Enercare April 2025–Present Markham, Ontario

●Partner with senior leaders, Marketing and Sales to translate annual business goals into actionable plans, align priorities and provide transparent program reporting.

●Managed the strategic partnership and divestiture of TELUS Smarter Home, coordinating the transition out of Enercare’s ecosystem with TELUS, Sales, Marketing, builders, suppliers and contractors.

●Directed development of a national loan and rental invoicing and payment solution integrating Salesforce with independent dealer networks; partnered with vendors on scalable systems supporting expansion across Canada.

●Work closely with Marketing, Product and Sales to align customer offers and entitlements, enabling sales teams and field technicians to present competitive offers from an iPad within minutes.

●Led delivery of a digital agreements platform replacing paper contracts and manual entry; implemented online signature capture and secure digital storage to improve field efficiency, accuracy and customer experience. Platforms and tools: Azure DevOps, DocuSign, Salesforce, Sertifi, Edge Anywhere, Infinity Edge, Asset and Hive Program Manager Co-operators Jan 2023–April 2025 Toronto, Ontario

●Helped move the Digital Organization from Waterfall to Agile delivery, establishing cross-functional squads that worked iteratively to improve efficiency and speed delivery to production.

●Managed two large programs simultaneously, overseeing schedules, budgets, risks, issues and escalations; prepared business cases and forecasts covering benefits, ongoing costs, IRR and NPV.

●Led three delivery pods combining front-end developers and Guidewire specialists to deliver end-to-end customer-facing solutions, including a client-facing interface to Guidewire platforms.

●Managed the transition from an in-house CRM application to Salesforce and provided weekly progress, risk and issue reporting to leadership. Facilitated decision forums and stakeholder touchpoints to secure direction and approvals.

●Tracked team velocity and maintained sprint plans to ensure prioritized work was ready for assignment. Platforms and tools: Jira, Angular, Salesforce CRM, Guidewire ClaimCenter, PolicyCenter, BillingCenter and Ingenium

Program Manager TD Wealth / Asset Management Sept 2021–Dec 2022 Toronto, Ontario

●Led regulatory delivery through completion, coordinating dates, training, job aids, procedures and change communications.

●Worked with the TD Agile Centre of Excellence to establish a persistent Agile pod supporting separate Salesforce instances across multiple lines of business; facilitated ceremonies with the Scrum Master.

●Helped recover a troubled global investment solution by working with stakeholders and delivery leads to realign plans and rebaseline the project.

Platforms and tools: Adobe AEM, Java, CSS, Microsoft applications and Clarity Alison Smyth 1

IT Project Manager / Scrum Master RBC Digital Delivery Oct 2020–Sept 2021 Toronto, Ontario

●Led internal, offshore and vendor resources to digitize a legacy payroll contribution and benefits application. Managed Agile ceremonies, Jira stories and sprint boards, and coordinated business, vendor and executive stakeholders, finances, risks and issues.

Program Manager CIBC Intria Feb 2020–Sept 2020 Mississauga, Ontario

●Managed the migration of 54 applications from an on-premises environment to cloud infrastructure, coordinating six project teams in parallel and reporting program progress, financials, risks and issues to executives. Program Manager TD Wealth Nov 2016–Jan 2020 Toronto, Ontario

●Led data initiatives including deployment of a Client Master, development of machine-learning analytics models and integration of Wealth data into a central repository for use across applications.

●Managed cybersecurity implementation to protect data, alongside Client Maintenance and Fee Billing application initiatives.

Program / Project Manager CIBC Asset Management Nov 2012–Nov 2016 Toronto, Ontario

●Managed planning and delivery activities from business cases, estimates and resource allocation through design, build, quality assurance, production delivery and closure.

●Coordinated infrastructure and business project managers and vendors on replacement of a legacy FX trading platform, migration of a mutual fund trading platform from LTI to IFDS, and delivery of a dashboard for reporting on client data.

Senior Project Manager BMO Wealth and Private Banking Nov 2011–Nov 2012 Toronto, Ontario

●Managed three initiatives supporting InvestorLine, Nesbitt Burns, BMO Harris Private Bank and Assurance; two initiatives integrated across all four lines of business. Senior Project Manager RBC Wealth Jan 2011–Nov 2011 Toronto, Ontario

●Managed project plans, financials and executive and stakeholder communications for Mobile Investing and Mobile Banking initiatives, including option order entry automation, improvements to branch investment account opening and updates to telephone banking.

Delivery Manager CGI Canada Sept 2010–Dec 2010 Markham, Ontario

●Led Order Management and Transfer Services delivery for a new order placement and fulfillment application. The project was cancelled following a change in program sponsorship. Program Manager RBC Wealth & Capital Markets April 2006–March 2010 Toronto, Ontario

●RBC Capital Markets, led delivery of an FX payment portal from concept through implementation, supporting 32 currencies and multiple settlement options.

●RBC Wealth, managed and reported parallel initiatives involving vendor support, anti-money laundering, accessibility and infrastructure upgrades.

Program Manager / Technical Manager Braegen Group Jan 1996–April 2006 Toronto, Ontario

●Managed delivery of the organization’s technology projects, services and systems for internal and external stakeholders.

●Led approximately 10 direct reports and documented, implemented and maintained ITIL-aligned incident, problem, change, release, configuration and capacity management practices. CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP), February 2004 Six Sigma Yellow Belt, August 2020 Ryerson University certificates: Marketing, Business Communication, Human Resources, Business Management and Advanced Business Management (June 2001)

IBM certifications: IBM Instructor, Lotus Notes Professional, Principal Application Development and System Administrator (July 1999)

EDUCATION

Bachelor of Commerce, Ryerson University June 2002 Alison Smyth 2

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