Customer Relations Assistant

Derrick Rwigemera,

Nairobi, Kenya,

Tel:+254-*********,

************@*****.***

PROFILE

Goal oriented, disciplined, self motivated and able to work under pressure with high quality and minimum supervision. Customer oriented and committed to achieving desired results. SKILLS LANGUAGES

Driving License. > English – Fluent.

First Aid. > Kiswahili – Fluent.

Problem solving. > Kinyarwanda – Fluent.

Excellent Communication.

Basic Computer skills.

Excellent customer service.

WORK EXPERIENCE

VOLUNTEER PROTOCOL OFFICER, ( OCT 2025 – PRESENT)

RWANDA HIGH COMMISSION IN KENYA

Welcome and escort VIP’s and distinguished guests.

Arranging seating plans according to diplomatic rank.

Ensure all diplomatic protocol and etiquette are observed throughout the events. REAL ESTATE AGENT, (JUN 2025 – PRESENT)

FUTURE HOMES REAL STATE

Negotiate contracts and complex real estate transactions.

Update and maintain client files.

Provide excellent customer service to clients.

Participate in open house and home tours.

CABIN CREW, (AUG 2022 – MAR 2024)

QATAR AIRWAYS (Qatar)

Managed in-flight inventory and catering supplies, ensuring stock efficiency.

Gained experience in logistics coordination under pressure.

Ensured timely provisioning and inventory documentation for flights.

Developed skills in handling time-sensitive matters. CABIN CREW, (APR 2019 - MAY 2021)

RWANDAIR AIRLINES (Rwanda)

Manage conflict or difficult situations calmly.

Prepare the cabin for landing and ensure safety protocols are followed.

Assist passengers during boarding and disembarkation.

Represent the airline’s brand and values through professionalism and hospitality. CUSTOMER SERVICE REPRESENTATIVE, (NOV 2017 - NOV 2018) BOURBON COFFEE LTD (Rwanda)

Managed stock of food and beverage supplies.

Built foundational skills in customer service and order accuracy.

Perform regular stock counts and reconcile discrepancies.

Place timely orders with suppliers based on stock levels and forecasts.

Ensure food safety and health regulations are followed in storage areas. VOLUNTEER, (JAN 2013 – DEC 2015)

TUSHIRIKANE AFRIKA (TUSA)

Help familiarize them with their new surroundings (e.g., public transport, shopping areas)

Support refugees in learning the local language.

Help interpret or translate when needed (if bilingual).

Encourage participation in community events and activities to reduce isolation. CUSTOMER SERVICE REPRESENTATIVE, ( JAN 2012 – NOV 2017) SUNRISE ENTERTAINTMENT STORE

Update latest entertainment movies and games.

Promoting new stock to customers.

Ensuring excellent customer service.

EDUCATION AND PROFESSIONAL COURSE

INTERNATIONAL AIR TRANSPORT ASSOCIATION- CERTIFICATE

(JAN 2016 - JUL 2016)

Airline Cabin Crew Training

NAIROBI AVIATION COLLEGE – DIPLOMA (OCT 2014 - SEP 2015)

Cabin Crew & Air Hostess

MBAGATHI VIEW ACADEMY- HIGH SCHOOL (JAN 2008 - NOV 2011)

Kenya Certificate Of Secondary Education (KCSE)

REFERENCES: on request.

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