Administrative Assistant and Office Support

LaVata Wallace

Montgomery County, Maryland-***- *29-3812- ******.*********@*****.***

Summary:

Extensive experience providing administrative support at various organizational levels, from entry-level administrative aide tasks to managerial responsibilities, ensuring smooth day-to-day operations. Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), Google Workspace, and scheduling tools. Experience in overseeing administrative staff, delegating tasks, and managing team workflows. Strong ability to assess situations, troubleshoot administrative issues, and implement solutions quickly.

Professional Experience:

Axelson, Williamowsky, Bender & Fishman, P.C.

Administrative Assistant - 08/04/15 - Present

•Serve as the first point of contact for clients, handling inquiries, scheduling consultations, and managing communications between clients and attorneys

•Draft and proofread legal correspondence, including letters, emails, and memos, in accordance with law firm standards Assist with court materials and investigates legal cases

•Organize and maintain physical and electronic client files, legal documents, and case files in accordance with firm protocols. Multi-task and manage shifting priorities efficiently

•Coordinate with court clerks for filings and manage deadlines for various case-related documents, ensuring compliance with legal timelines.

Prepare and process client billing, including tracking billable hours, generating invoices, and handling any billing inquiries.

Housing Opportunity Commission, Gaithersburg, MD

Administrative Aide – 10/2002 – 12/2013

Respond to tenant inquiries, complaints, or requests regarding housing policies, maintenance issues, lease agreements, and payment matters.

Maintained accurate records of applications, approvals, and waiting lists.

Schedule interviews or meetings with prospective tenants and assist in completing necessary forms for approval.

Ensured that lease documentation complies with legal and regulatory requirements.

Maintained accurate records of lease terms, renewal dates, and rental increases.

Assisted with tracking deadlines, court dates, and required documentation for legal proceedings related to tenant evictions.

•Maintained confidentiality when handling sensitive tenant information, financial records, and personal data in accordance with privacy laws and company policies.

Sutton Tires, Rockville, MD

Administrative Manager 02/1992- 09/2002

Supervised and managed administrative staff, including receptionists, office assistants, and any other support personnel.

Implemented and streamlined office processes, procedures, and systems to enhance efficiency.

Assisted customers in scheduling appointments, providing service quotes, and handling vehicle drop-off/pick-up.

Coordinated with mechanics to ensure that jobs are properly allocated and that there is an even distribution of work throughout the day.

Managed billing, invoicing, and payments for completed services, including collecting payments from customers and issuing receipts.

Managed inventory of auto parts, tools, and equipment, ensuring that the shop is always stocked with necessary supplies

Education / Training:

Associates Degree - Business Administration in Prince Georges, MD

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