Customer Representative and Trainer

Alicia Rickman

Customer Representative

English/Southerner, 37 years old. Driving license 010177674

Customer Representative with over 5 years of experience in high-paced service roles, adept at problem-solving, time management, and leadership. Proven track record in enhancing team performance, reducing onboarding time by 20%, and increasing customer satisfaction through effective complaint resolution and training. Committed to leveraging negotiation and critical thinking skills to excel in customer engagement and support.

Employment history

Aug 2016 - May 2021

Employee Trainer/Server

The Dock at Slidell, la

Trained new servers, enhancing team performance and reducing onboarding time by 20% - Collaborative

Managed high-volume service shifts, ensuring customer satisfaction and efficient operations - ResultsOriented Developed training materials, improving staff knowledge and service consistency - DetailFocused

Resolved customer complaints swiftly, maintaining a high satisfaction rate - Supportive

Eager to learn and adapt, ensuring high-quality

deliverables in fast-paced environments.

Mentored over 15 new hires, fostering a collaborative team environment.

Enhanced menu knowledge, leading to a 10% increase in upselling.

2017 - 2018

Bartender

Bushwhackers Bar at Metairie,

1194 Pine St., Slidell, USA, 70460

1+985-***-****

Lorsonfami/*****@*****.***

Skills

Problem-sol-.,ing

Time management

Leadership

Negotiation

Critical thinking

Project management

Mixed and served beverages, ensuring customer satisfaction and repeat business. Maintained inventory, reducing waste and managing costs effectively. Collaborated with team to create a welcoming atmosphere, enhancing customer loyalty. Resolved customer complaints promptly, improving overall service quality. Eagerly engaged with guests to foster a vibrant bar atmosphere. Education

2004 - 2010

East Jefferson High at Metairie, La

graduated and got diploma

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