Consumer Support Specialist and Telecom Operations

Jerome Romero

Consumer Support Specialist - PNC Support Center

Rocky Mount, NC 27803 +1-252-***-**** ************@*****.*** Professional Summary

Eleven years experience in all facets of operations and sales management Sixteen years experience in telecommunication.

Willing to relocate to: Rocky Mount, NC

Work Experience

ISS Coordinator for 6 grade 12 grade

Rocky mount prep Rocky Mount, NC

November 2018 to Present

Previously, I was the ISS In school suspension coordinator for 6 years.I am currently serving as the health and PE teacher for 7th and 8th graders

Consumer Support Specialist

PNC Support Center

March 2017 to Present

Call current PNC business and personal customers to advise of overdraft accounts Recreation Supervisor Oversee events

City of Rocky Mount

August 2014 to Present

at gym and community center, Recreation After-school Supervisor Tutor and Assist students with homework Coach- Boys Track and JV Boys Basketball

Rocky Mount High School

November 2013 to December 2016

Assistant Coach for both sports ; PA Announcer for football games Inbound Sales Representative Receiving

Century Link

March 2013 to July 2013

payments from current customer and answering billing questions. Also updating their services, Temp

Randstad

August 2012 to October 2012

Staffing/BB&T Administrative Customer Service Set up new accounts for new and current Customers, Setting up job interviews, operating Switch board. Ran work reports and scheduled meetings. Credit Card rep. Issued new cards and issued increases to accounts, Explained credit accounts Service Technician

U. S. Cellular

December 2006 to November 2010

Repair cell phones. Ordering, receiving and shipping of phones and parts. Train new hires for service tech. Repair Service Evaluator

Sprint

May 1999 to May 2006

Answer inbound calls from residential customers requesting telephone repair SVC. Trouble shooting with customers for information and provide assistance. Enter trouble reports if for technician Dispatch route customer calls to correct department for assistance when necessary. Provide information, offer and sell sprint products and services. Also was advanced to floor coach assisting the reps with questions and talking with irate customers. Education

Upper secondary education

High school diploma

Bertie High School Windsor, NC

Skills

Help Desk Providing product information Client services Cross-functional customer service initiatives Operating heavy equipment Telecommunication Customer communication strategy Performance reviews SALES ASSOCIATES Customer Support Sales Management Supervising experience FINANCIAL MANAGEMENT Call center agent experience Team motivation (leadership skill) Microsoft Windows Upselling Performance management Service recovery strategies Employee performance reporting Proactive support approaches TRAINED SALES Customer support specialist experience Forklift Customer inquiry handling Desktop Support Technical customer support solution Customer retention strategy Sports Coaching CUSTOMER SERVICE Complaint handling Conflict resolution Customer relationship building Customer growth strategy Managing teams in a customer support role Computer literacy Order processing Technical support representative experience Cross-selling Customer service manager experience Technical support Customer complaint resolution Troubleshooting Team development Computer operation Service Technician Experience Customer Personalization Organizational skills Decision making Call center management Call Center Customer issue escalation INVENTORY Delegation Awards

Top Gun Performer

May 2011

I was working for sorint inbound repair call center Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

AREAS OF EXPERTISE:

Managing and directing daily function of the business operation, in the areas of inventory and financial management as well as customer service. Performing marketing effort at the facility and headquarters level, determining customer demand for products and services, and trained sales associates to increase sales and profits

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