Emergency Dispatch and Law Enforcement Dispatcher
Resume:
W
Valerie
Watson
***********@*****.**
m
Brooksville, FL 34602
WWW: Bold Profile
SUMMARY
Detail-oriented professional with extensive experience in dispatch operations. Known for effective communication, problem-solving abilities, and maintaining calm under pressure while prioritizing emergency responses.
SKILLS
Radio communication
Emergency response
Computer-aided dispatch
Criminal record checks
Data management
Incident coordination
Policy compliance
Community relations
Training mentoring
Problem solving
Attention to detail
Effective communication
Stress management
Time management
Active listening
Incident documentation
Call prioritization
Police terminology
Information gathering
Dispatch protocols
Data entry
Typing speed
Multi-line phone system
Caller engagement
Confidentiality
Records maintenance
Call assessments
Processing requests
Memory retention
Incident prioritization
Written communication
Listening skills
Verbatim transcription
Record keeping
Interpersonal communication
Emergency medical dispatching
Emergency police dispatcher
certification
Secure sensitive information
Adaptability and flexibility
911 system information databases
Data entry accuracy
CPR and first aid
Critical thinker
Needs assessment
Task prioritization
Police and fire procedures
Emergency medical dispatch (EMD)
Team leadership
Teamwork and collaboration
Call management
Call routing
Disaster response planning
EXPERIENCE
Law Enforcement Dispatcher/Temp
Brooksville, Florida
Hernando County Sheriff's Office/ Sep 2025 to Oct 2025 Law Enforcement Dispatcher/Supervisor
Wildwood, Florida
Sumter County Sheriff's Office/ Mar 2007 to Jul 2025 Operated radio communication systems to dispatch law enforcement personnel efficiently.
Monitored emergency calls and assessed needs for appropriate police response. Coordinated with multiple agencies to ensure effective service delivery during incidents.
Maintained detailed logs of calls and dispatches for accurate record-keeping. Provided timely updates to officers in the field regarding ongoing situations. Assisted in training new dispatchers on protocols and procedures effectively. Managed multiple tasks simultaneously while remaining calm under pressure. Performed administrative duties such as filing paperwork and entering data into computer systems.
Assisted with training new dispatchers on proper protocol for handling emergency calls.
Answered non-emergency phone lines and provided necessary assistance. Ensured compliance with departmental policies and procedures pertaining to dispatch operations.
Utilized computer-aided dispatch software for real-time tracking of units. Updated databases with new cases, arrests, and suspect information as needed. Ran criminal history checks through state databases as needed. Dispatched officers to assigned locations in a timely manner. Conducted background checks on suspects, victims, and witnesses when requested by officers in the field.
Assessed incident data to determine appropriate level of response. Identified potential problems or threats and relayed information promptly to supervisors or responding units.
Maintained communication with police personnel via radio or telephone. Received and processed emergency calls from the public. Prepared detailed reports summarizing dispatch activities at the end of each shift. Monitored multiple radio channels for activity or requests for assistance. Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Operated law enforcement communication equipment and NCIC database to facilitate information to department.
Maintained contact with units on assignment to deliver further assistance and support when needed.
Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
Received and processed 9-1-1 emergency calls to dispatch emergency services. Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time. Researched vehicle, wanted and missing persons information. Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mentored junior team members and managed employee relationships. EDUCATION AND TRAINING
High School Diploma
South Sumter Highschool May 2004
Bushnell, FL
Future Business Leaders of America Member/officer
AWARDS & HONORS
Life Saving Award
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