IT Support & Cybersecurity Help Desk

ELIJAH GAYLE

IT SUPPORT CYBERSECURITY HELP DESK

PROFESSIONAL SUMMARY

CERTIFICATIONS

CYBERSECURITY & TECHNICAL SKILLS

• Cybersecurity: Cybersecurity fundamentals, access control, malware awareness, security best practices, network security fundamentals

• IT Support: Hardware/software troubleshooting, device configuration, end-user support, printers, peripherals, POS systems, technical troubleshooting

PROFESSIONAL EXPERIENCE

IT TECHNICIAN — Royal Flush Beauty Salon, Lisbon, Portugal Mar 2025 – Dec 2025

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BARISTA — Starbucks, Columbia, MD Jun 2021 – Jul 2022 CREW MEMBER — Shake Shack, Columbia, MD Jan 2021 – Jun 2021 EDUCATION

WESTERN GOVERNORS UNIVERSITY

B.S. Cybersecurity and Information Assurance — Expected May 2028 Relevant Coursework: Network Security, Cryptography, Ethical Hacking, Digital Forensics, Risk Management U.S. High School Diploma

• Trained new hires on procedures and standards and used POS systems accurately in a fast-paced environment.

• Worked in a high-volume team environment under time pressure while consistently following established procedures. PROJECTS

ACTIVE DIRECTORY HOME LAB, VirtualBox, Windows Server 2019, Windows 10 Oct 2026

• Built an Active Directory lab in VirtualBox with a Windows Server 2019 domain controller and a Windows 10 client.

• Set up the domain controller with two NICs (one external, one internal) and NAT/RAS and DHCP services for the client.

• Set the client's default gateway to the domain controller's internal NIC IP, giving the domain-joined client internet access.

• Networking: TCP/IP, DNS, DHCP, NAT/RAS, Wi-Fi, wired/wireless troubleshooting, basic network configuration

• Operating Systems: Windows 10/11 installation, configuration, and maintenance; Linux command-line basics

• Active Directory: Domain controller setup, domain join, Windows Server 2019, DHCP, NAT/RAS

• Security & Infrastructure: VirtualBox, virtual machines, virtualization concepts, IaaS, PaaS, SaaS concepts

• Productivity: Microsoft 365, Word, Excel, Outlook, PowerPoint; 60 WPM typing Orlando, FL 32814 • 954-***-**** • *************@*****.*** • linkedin.com/in/elijah-gayle-8a81622a0 CompTIA A+, Network+, Project+, ITIL 4 Foundation, and Google IT Support certified IT technician pursuing CompTIA Security+ (exam Nov 2026), with hands-on end-user support, troubleshooting, and Wi-Fi configuration experience. Cybersecurity and Information Assurance student at Western Governors University, skilled with Windows 10/11, Microsoft 365, and VirtualBox. Seeking entry-level IT Support, Help Desk, or Junior Cybersecurity roles. CompTIA A+ • CompTIA Network+ • CompTIA Project+ • ITIL 4 Foundation Google IT Support Professional Certificate • CompTIA Security+ (In Progress, Exam Nov 2026) Troubleshot hardware and software issues on a point-of-sale (POS) device. Upgraded the device's Windows operating system.

Set up the Wi-Fi connection for the POS system.

Created a user account and password so an employee could sign in. Installed software and applications the business needed on the POS system, set up for use by one employee.

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