Patient Service Representative, Healthcare Customer Support
Resume:
Summary
Patient-focused Customer Service Representative with over 5 years of experience in
healthcare and support roles. Skilled in appointment scheduling, patient care, and customer issue resolution. Proven ability to assist clients, assess needs, and connect them with resources, as demonstrated by experience with public assistance programs and health plan enrollment. Eager to leverage empathy and problem-solving skills to enhance patient engagement and support health outcomes at Carenet Health. Work Experience
Patient Service Representative
Summit Health
11/2023 – 04/2026 Bend
Scheduled patient appointments, screened incoming calls for doctors and departments, and processed prescription refill requests. Customer Service Representative
Everise C3
09/2020 – 01/2021 Reno
Assisted customers in enrolling in Medicare Advantage plans through Trubridge, a third-party administrator.
Health and Safety Instructor
American Red Cross
01/2017 – 11/2018 Reno
Delivered instruction in accordance with American Red Cross policies and procedures.
Managed and maintained all training equipment and inventory of educational materials.
Organized classroom setups to ensure a safe and conducive learning environment.
Submitted all required documentation accurately and in a timely manner.
Computer Certification Instructor
P.I.T.A
09/2014 – 03/2016 Reno
Provided instruction for CompTIA A+, Security+, and Network+ certifications.
Maintained a network infrastructure comprising 65 computers and associated telephony systems.
Mental Health Technician III
N.N.A.M.H.S
08/2009 – 06/2013 Sparks
Ensured the safety and well-being of psychiatric patients receiving inpatient treatment.
Provided direct care and support to patients within a psychiatric hospital setting.
Contact
Reno, 89519
****************@*****.***
Skills
Microsoft Office
Typing
DNS
VPN
Microsoft Windows
TCP/IP
Technical Support
DHCP
LAN
Active Directory
Help desk
Live chat
Information Security
Network Support
Desktop support
Administrative experience
Operating Systems
Developmental Disabilities
Experience
Windows
TCP
WAN
VoIP
Information security
Data Collection
Desktop Support
Help Desk
Computer networking
John Blankenship
Customer Service Representative
Family Support Specialist I
Department of Welfare
09/2008 – 08/2009 Reno
Provided essential customer service to clients.
Assessed and determined client eligibility for public assistance programs.
Conducted interviews to evaluate client financial needs and connected them with appropriate community resources. Disability Support Technician
Sierra Regional Center
06/1989 – 09/2008 Sparks
Spearheaded initiatives through the Community Empowerment and Resource Team within the Intensive Services Department. Provided critical assistance to individuals experiencing crises or managing behavioral challenges.
Facilitated staff training sessions focused on data collection and the implementation of support plans.
Education
Churchill County High School
Diploma
Fallon
Certificates
BLS Certification
Driver's License
BLS Instructor Certification
CPR Certification
First Aid Certification
Licensed Psychiatric Technician
AED Certification
07/2022 Medical Billing Certification
IVR
Network support
Sales
Customer service
High School Diploma
Reading Comprehension
Writing Comprehension
Problem Solving
Dual Screen Navigation
Reliable Attendance
Communication Skills
Multitasking
Active Listening
Patient Focus
Empathy
Contact this candidate