Customer-First Real Estate Property Manager

Summary

• I am a Results-driven and Success oriented business professional that is passionate about customer satisfaction and business ROI.

Business mindset with “Think Of Yourself As A Customer - Customer First ” philosophy. Willing to relocate to: Rehoboth Beach, DE - Philadelphia, PA - New York, NY Work experience

Real Estate Property Manager

BCC Property Management • Wilmington, DE

March 2020 to Present

• Expertise in multi family residential and HOA property management

• Employ a variety of methods to market the property for exposure to suitable tenants

• Process applications: run credit reports, verify income and employment, obtain landlord, employer, and other references

• Prepare leases compliant with Delaware Landlord-Tenant code with relevant addenda, such as co- signers, pets, lawn care, etc

• Orient tenants by reviewing Landlord -Tenant code, lead based paint disclosures, trash regulations, etc

• Conduct move-in inspections of the properties with tenants and document conditions of the property

• Collect and deposit monthly rents and other payments, such as utility reimbursements

• Coordinate repairs and routine maintenance on propreties as requested by owners/tenants (tenant requests are verified before scheduling)

• Engage specialty contractors when necessary after securing and evaluating competitive bid

• Conduct move-out inspections of the property to determine return of security deposit and ascertain required maintenance

• Enforce lease provisions

• Attend to and resolve tenant concerns

• Negotiate and prepare lease renewals

• Prepare detailed monthly financial statements, invoices

• Institute and follow through on court actions, when necessary, to recover delinquent rent and recover possession

• Responsible for all realms of tenant/resident care and satisfaction. Profit and loss numbers and statistics. Monitor and focus on ROI.

• Ensure that all make ready units are done and completed to company specifications.

• Handle service requests in a timely manner.

• Ensure that Human Resources and staffing was achieved with a competent and professional team and to provide necessary training to perform job requirements effectively.through utilization of being example leadership.

• Consistently maintained and improved property imaging.

• Communicated with other Executive Management as a team.

• Accurately performed daily procedures such as general ledger administration, bank deposits and accounting functions such as accounts payables and accounts receivables in accordance with company policy.

• Efficiently and professionally utilized computer systems and CRM software in support of communication, reporting and other business requirements. Experience utilizing Yardi, Entrata, RealPage, OneSite.

• Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals. Perform Lease Up methods to attract prospective residents and to increase occupancy rate within a quick window of time.

• Project expenses and obtain approval prior to any expense overage

• Responsible for maintaining budgeted occupancy levels at budgeted rental rates

• Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis

• Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue

• Collect specified rents, delinquent rents, and file evictions as necessary Gerald W Pierce

+1-302-***-**** / ***********@*****.*** / Wilmington, DE 19803

• Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.

• Conduct regular training and weekly meetings for all staff members

• Arrange for alterations, maintenance upkeep, and/or reconditioning of property as needed and approved by Regional Manager

• Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard

• Responsible for the hiring, training, and retention of leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required

• Perform subordinate associates’ performance evaluations

• Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates

• Arrange for and approve purchasing of supplies, services, and goods for use on property.

• Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.

• Attend to resident issues, including roommate/neighbor disputes, renewal terms, maintenance repairs, etc.

• Develop and implement resident retention, marketing, and advertising programs

• Respond to after hours or emergency calls as necessary.

• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents/guarantors, social media, and overall community appearance.

• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.

• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed

• Assist with eviction of residents in compliance with court order and directions from Lawyer

• Create a positive environment for the staff and promotes a quality living experience for the residents

• Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws

• Provide recommendations for capital improvements and manage completion of work with approvals given by Company

• Maintain market knowledge and relationships with competitors. Complete market survey monthly.

• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main turnover of lease contracts.

• Delegate data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data. Ensure the integrity of the data.

Assistant Store Manager

Boot Barn • Newark, DE

• successfull assistant store manager working in collaboration with the store manager to successfully manage a 5 million dollar store.

• Responsible for sales numbers, goals, budgets, staffing, inventory.

• Managed a staff of 25 employees

• Managed daily operations, administrative duties, scheduling, and sales

• Provided store management and scheduling

• Handled customer inquiries and complaints

• Achieved sales goals

• Responsible for budget management

• Training and coaching staff

• Utilize P.O.S systems

Custom Design Showroom Manager

BKT • Rehoboth Beach, DE

December 2006 to March 2020

• Responsible for the daily Interaction with high level clients to make design selections and implementation of design projects as commissioned by the client.

• Responsible for the design and implementation process of high end kitchen and bathroom projects.

• Responsible for building a successful and profitable client portfolio.

• Responsible for the successful management of a high end kitchen and bathroom interior design showroom including showroom presentation and shopping ability.

• Daily interaction with high level customers, contractors, vendors, manufacturers.

• Expertise utilizing 20/20 software to achieve design objectives as well as responsibility of utilizing office software to use in the purchasing and inventory of products and payment processes.

• Profit and loss management to achieve profitability and to achieve goals.

• Responsible for the development and maintaining of builder relationships and accounts.

• Responsible for the presentation to client base of the drawings of design.

• Responsible for the marketing and acquisition of prospective new clients. Interior Design Consultant

Jodlbauers Furniture • Elkton, MD

August 1998 to November 2006

• Designer and consultant for high end luxury home furnishings.

• Sales and marketing of high end home furnishings and accessories brands. *Performed in home consultations for clients.

• Responsible for maintaining and managing client files.

• Responsible for design presentation utilizing AutoCAD

• Custom and special order expertise

Education

Business Management (Bachelor's degree)

Wilmington University • New Castle, DE

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