Environmental Services Housekeeping Director

Barbara Jones

Richmond, VA ***** +1-816-***-**** *************@*****.***

Professional Summary

Hardworking housekeeping director with 15+ years of experience in environmental services management within healthcare and residential settings. Proven track record in leading teams of over 20 staff members, ensuring compliance with safety and sanitation standards, and enhancing operational efficiency. Skilled in budget management, staff training, and quality inspections, with a commitment to maintaining high cleanliness standards and resident satisfaction. Willing to relocate: Anywhere

Work Experience

Housekeeping Director

Parham Healthcare & Rehabilitation Center Richmond, VA February 2025 to Present

Housekeeping/Laundry Director will be professional in conduct, manger and appearance and will promote the highest standards of operational practice.

Housekeeping/Laundry Director is responsible for reading y understand the department policies and procedures attend the corporate-sponsored Education and Development, coordinate,orient,train,and supervise all housekeeping activities as defined by policies. Dauly stand up meeting. Meeting Weekly Meetings with Administrators about the Administrative Designation Supply Budget,DSSI/Approved Vendors, CMS,OLC,OSHA, HUD Inspections Environmental Services Supervisor

Masonic Home of Virginia Richmond, VA

June 2020 to Present

The Environmental Services Supervisor responsible for overall day to day operation of the environmental services and laundry operations of the Masonic Home of Virginia. Supervises and directs environmental services with minimal disruption of resident activities to comply with licensure and regulatory requirements and to maintain an attractive, orderly and sanitary environment. Conducts and reports routine quality inspections to assure standards are complying. Unitizes buildings to calculate production requirements while maintaining accurate, written production schedules. Trains and develops environmental services associates and maintains appropriate training records. Assists with productions schedules as needed or required based on activity and staffing levels. Supervises laundry room operation in order to ensure the timely and accurate processing of all laundry to include residents’ linen and personal clothing. Ensures residents’ dry-cleaning needs are met in a timely manner. Performs and reports laundry inventories as requires. Inspects merchandise received, issues supply and maintains inventory preparing monthly supply inventory and cost control reports for submission to the Assistant Director of Facilities; prepares and assists the Assistant Director of Facilities in preparation and maintenance of department budgets. Coordinates the distribution of personal hygiene products to residents and maintains proper stocking levels Conducts room/laundry inspections to include cleanliness, adherence to procedures and inspection of equipment and supplies; visits with residents to ensure satisfaction and quality service. Performs hands on training in all areas of responsibility, creates and maintains accurate training records on all staff members. Coordinates resident room transfers ensuring placement of personal items and décor are to resident’s satisfaction.

Environmental Services Supervisor

Masonic Home of Virginia Richmond, VA

June 2020 to Present

The Environmental Services Supervisor responsible for overall day to day operation of the environmental services and laundry operations of the Masonic Home of Virginia. Supervises and directs environmental services with minimal disruption of resident activities to comply with licensure and regulatory requirements and to maintain an attractive, orderly and sanitary environment. Conducts and reports routine quality inspections to assure standards are complying. Unitizes buildings to calculate production requirements while maintaining accurate, written production schedules. Trains and develops environmental services associates and maintains appropriate training records. Assists with productions schedules as needed or required based on activity and staffing levels. Supervises laundry room operation in order to ensure the timely and accurate processing of all laundry to include residents’ linen and personal clothing. Ensures residents’ dry-cleaning needs are met in a timely manner. Performs and reports laundry inventories as requires. Inspects merchandise received, issues supply and maintains inventory preparing monthly supply inventory and cost control reports for submission to the Assistant Director of Facilities; prepares and assists the Assistant Director of Facilities in preparation and maintenance of department budgets. Coordinates the distribution of personal hygiene products to residents and maintains proper stocking levels Conducts room/laundry inspections to include cleanliness, adherence to procedures and inspection of equipment and supplies; visits with residents to ensure satisfaction and quality service. Performs hands on training in all areas of responsibility, creates and maintains accurate training records on all staff members. Coordinates resident room transfers ensuring placement of personal items and décor are to resident’s satisfaction Housekeeping Manager

Hallmark Youthcare Richmond, VA

May 2022 to June 2023

Housekeeping Supervisor is responsible for a variety of tasks related to managing the housekeeping staff and ensuring cleanliness standards are met. These duties include assigning tasks, creating work schedules, managing inventory, training staff, conducting performance evaluations, and ensuring compliance with safety and sanitation policies. They also handle guest requests and complaints, and may participate in cleaning duties themselves. Here's a more detailed breakdown:

Staff Management:

Assigning Tasks:

Supervisors assign daily tasks to housekeeping staff based on occupancy and priorities. Scheduling:

They create and maintain cleaning schedules for staff, ensuring adequate coverage and efficient workflow. Training:

Housekeeping supervisors train new staff on cleaning procedures, safety protocols, and company standards. Performance Evaluation:

They conduct regular inspections and performance evaluations to ensure high cleanliness standards are maintained and to identify areas for improvement.

Addressing Issues:

Supervisors address any issues or complaints that arise from staff or guests, ensuring prompt and satisfactory resolution. Ensuring Cleanliness:

Inspections:

They conduct regular inspections of guest rooms and public areas to ensure they meet cleanliness and maintenance standards.

Maintaining Standards:

They establish and enforce cleanliness, tidiness, and hygiene standards for the housekeeping team. Inventory Management:

Supervisors manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper maintenance.

Compliance:

They ensure compliance with all safety and sanitation policies in all areas. Housekeeping Senior Supervisor

Southside Virginia Training Center Southside, Virginia, US May 2006 to May 2022

Coordinates work activities among departments. Investigated complaints regarding housekeeping services, equipment and took corrective action. Purchased housekeeping supplies and equipment, took periodic inventories, screened applicants, trained new employees, and recommended dismissals. Created schedules and special projects as needed Handled departmental and guest complaints Arranged trainings and activities for the new staff and refreshers for the original team members; chemical, bed bug, equipment Monitored shared inventory with other shifts and departments Attended leadership trainings and seminars to bring back to my team and co supervisors Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, large groups, special projects, etc. Housekeeping Senior Supervisor

Southside Virginia Training Center Southside, Virginia, US May 2006 to May 2022

2007Petersburg, VA

Coordinates work activities among departments. Investigated complaints regarding housekeeping services, equipment and took corrective action. Purchased housekeeping supplies and equipment, took periodic inventories, screened applicants, trained new employees, and recommended dismissals. Created schedules and special projects as needed Handled departmental and guest complaints Arranged trainings and activities for the new staff and refreshers for the original team members; chemical, bed bug, equipment Monitored shared inventory with other shifts and departments Attended leadership trainings and seminars to bring back to my team and co supervisors Conducted pre-shift meetings to prepare the staff for the night ahead; concerts, large groups, special projects, etc.

Lead Worker

John Tyles Community College Goodwill Contracts Richmond, VA January 2018 to June 2020

Train housekeepers on cleaning and maintenance tasks Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required. Ensure compliance with safety and sanitation policies in all areas. Lead Worker

John Tyles Community College Goodwill Contracts Richmond, VA January 2018 to June 2020

Train housekeepers on cleaning and maintenance tasks Oversee staff on a daily basis, Check rooms and common areas, including stairways and lounge areas, for cleanliness, Schedule shifts and arrange for replacements in cases of absence, Establish and educate staff on cleanliness, tidiness and hygiene standards, Motivate team members and resolve any issues that occur on the job, Respond to customer complaints and special requests, Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves, Participate in large cleaning projects as required. Ensure compliance with safety and sanitation policies in all areas Unit Manager

Compass Group Contract Services Solutions Richmond, VA November 2016 to November 2018

Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. Assisting housekeeping manager coaching and disciplining team members in order to improve their performance. Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement. Manages housekeeping staff: hiring, counseling, performance evaluations, training and development. Create a work environment of employee engagement and trust that promotes teamwork. Assist Director of Housekeeping and in the development of the department's annual budget while monitoring performance against plan. Establishes quality standards and work procedures for staff and evaluates their performance. Unit Manager

Compass Group Contract Services Solutions Richmond, VA November 2016 to November 2018

Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees. Assisting housekeeping manager coaching and disciplining team members in order to improve their performance. Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement. Manages housekeeping staff: hiring, counseling, performance evaluations, training and development. Create a work environment of employee engagement and trust that promotes teamwork.

Assist Director of Housekeeping and in the development of the department's annual budget while monitoring performance against plan. Establishes quality standards and work procedures for staff and evaluates their performance Housekeeping Manager

Sodexo, Washington Adventive Hospitals Tacoma Park, SD February 2015 to February 2016

Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, payroll, department management, policy and procedure implementation. Monitor and develop team member performance, provided supervision and professional development, conducted counseling and evaluations by delivering recognition and reward. Continuously evaluated the performance of employees, developing each for advancement opportunities Recruited, interviewed and trained team members Solved, rectified and mediated guest's issues when necessary Performed miscellaneous duties and assisted Housekeeping Manager as directed

Overseen compliance with specified safety and health requirements, federal, state and OSHA regulations Served as a Fire

Safety Director

Custodian Supervisor

City of Richmond Richmond, VA

September 2008 to September 2014

Determine the need for housekeeping staff on a daily basis, and ensure that these requirements are filled Inspect patients' rooms, lobbies, offices, waiting areas and procedure rooms to ensure that standards of cleanliness are upheld Oversee the work of housekeeping staff to ensure that they are working according to standards Provide instructions for mixing and using sanitization and cleaning agents in a safe manner Keep inventory checks, ensuring that low stock situations are rectified immediately Create and maintain effective liaison with vendors and suppliers to ensure timely and accurate delivery of supplies and equipment Ascertain that all cleaning and sanitizing equipment is properly maintained and repaired on a regular basis Interview, hire and train housekeeping staff, ensuring that their ongoing training needs are constantly met. Housekeeping Supervisors

Mary's Hospital Richmond, VA

March 2008 to August 2008

Conducted inventory, managed par levels and ordered supplies accordingly Supervised outside labor Responded to guest requests, concerns and opportunities to ensure guest satisfaction Oversaw entire department through the transition of new staffing company. Ensured any complaint is actioned within 15 minutes. Liaised with senior manager for any issue. maintained strict inventory control and ordered supplies as required Housekeeping Supervisor

Poplar Springs Hospital Petersburg, VA

June 2005 to April 2006

Inspected the work of the housekeeping staff to make sure that they were properly cleaning. Provided excellent customer service to clients through housekeeping cleaning, solved complex questions and concerns of customers to provide an outstanding experience Communicated to staff about issues and concerns from the guest to continue to provide an excellent experience.

Trained new staff on how to properly clean and use cleaning products. Cleaned and set up rooms for special guests or special events.

Housekeeping Supervisor

CJW Medical Center Richmond, VA

April 2004 to April 2005

Leading, training, and supervising housekeeping staff Scheduling shifts and ensuring adequate staff at each shift Assessing inventory, ordering supplies, and cross-checking invoices Taking daily attendance of staff and monitoring payroll reports Sanctioning leave applications and calling staff from hiring agencies Investigating complaints from guests and taking necessary action against responsible person Inspecting overall premises and acting for cleaning and safety

Custodian Crew Chief

George Wythe High Schools Richmond, VA

September 1998 to April 2004

Strong organizational, project management and detail orientation skills, with the ability to multi- task in order to meet a variety of deadlines Ability to focus attention to details and be able to organize, prioritize and follow-up Able to think clearly, quickly and make concise decisions

Knowledge of basic housekeeping duties Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds Ability to use good judgement and to maintain confidentiality of information Excellent communication and interpersonal skills with the ability to interact with many types of personalities Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times Considerable knowledge of housekeeping policies, procedures, equipment, supplies Ability to deal professionally, courteously and tactfully with the public and coworkers Minor electrical repairs. General maintenance assignments.

Housekeeper

Education

Business (High school diploma or GED)

John F. Kennedy High School

Business Administration (Some college)

Colorado Technical University-Online

Business Management (Associate's degree)

Colorado Technical University-Colorado Springs Colorado Springs, CO October 2018 to October 2020

Science (Associate)

Colorado Technical University-Online

Skills

Negotiation Floor waxing Educational institution cleaning experience Lean manufacturing Disinfecting surfaces Customer service Project management Mopping Delegation Educational facility sanitation experience Restroom cleaning Spreadsheets Analysis skills Cleaning and sanitation quality assurance Contracts Interviewing Quality improvement in cleaning and sanitation operations Managing cleaning or sanitation teams - Largest cleaning or sanitation team managed (More than 20 team members) Housekeeping Management Educational facility sanitation management experience Managerial problem-solving Cleaning - Cleaning experience (6-10 years) Project scheduling Employee relationship building Sanitation procedures Regular scheduling Recruiting Pricing Cleaning & sanitation management - Cleaning & sanitation management experience (6-10 years) Floor buffers Custodial experience Customer communication Pressure washers Cleaning and sanitation customer feedback analysis Emergency response procedures Six Sigma Carpet cleaning chemicals Safe work practices Cleaning carts Window cleaning Project budget management Windows Communication skills Computer literacy Climbing Budget management Teamwork Supervising experience Rotation scheduling Organizational skills Microsoft Office Microsoft Word Team management Floor scrubbing Personal protective equipment (PPE) use Microsoft Excel Slip and fall prevention Contract management Brooms Leadership Carpet extractors Hospital cleaning experience Clinic experience Hospital experience Sanitizing surfaces Computer operation English All-purpose cleaning chemicals Vacuuming E-waste Equipment sterilization General management Typing Healthcare facility sanitation experience Glass cleaning Data collection Industrial cleaning Crew management Driving Patient monitoring Cleaning and sanitation procedure implementation Assembly Hospitality Time management Computer skills Management Team development Quality inspection Resort Cleaning Experience Mobile devices GIS CPR Word processing Construction painting Writing skills Budgeting Bookkeeping Hotel cleaning experience Microsoft Outlook Overseeing training Cleaning and sanitation inspections Cleaning and sanitation checklists Front desk Pipeline Carpet cleaning Managing budgets in a finance role Safety regulations Restaurant experience Performance management Employee Orientation Horticulture Floor dusting Managing teams of environmental services technicians - Largest team of environmental services technicians managed (More than 20 team members) Hotel housekeeping management Trash removal Commercial cleaning - Commercial cleaning experience (6-10 years) Employee Evaluation Healthcare facility sanitation management experience Working with people with disabilities Cleaning surfaces Conflict management Hazardous waste management On-call scheduling Recycling Commercial facility sanitation experience Floor cleaning Capital budget management Cashiering Presentation skills Commercial building sanitation management experience Cleaning or sanitation service area expansion - Largest cleaning or sanitation service area expansion achieved (More than 30%) Payroll Workplace health and safety regulatory compliance Plumbing Maintenance budget management Cleaning and sanitation budget management Cooking Waste management Infection control interventions Janitorial experience Government facility sanitation experience Composting Sales Microsoft Powerpoint Managing commercial facilities cleaning teams - Largest commercial facilities cleaning team managed (More than 20 team members) Routine inspections Mentoring Floor buffing Office building cleaning experience Operations management Retail management Office experience Chemical handling Residential cleaning Sanitation Corrective actions in cleaning and sanitation Flexible scheduling Staff training GPS Hotel experience Chemical handling safety procedures Automated cleaning systems Outpatient Government building sanitation management experience Disinfectant cleaning chemicals Dusting Laundry Environmental services - Environmental services experience (6-10 years) Attention to detail ISO 13485 Floor care Productivity software Training & development Basic math Decision making Google Docs

Languages

Spanish

Multilingual

Bilingual

Certifications and Licenses

Peer Recovery Specialist

EPA Universal Certification

Custodial Supervisor Certification

Janitorial Custodial Certification

Bloodborne Pathogens Certification

OSHA Safety Certification

PPE certification

OSHA 30-Hour General Industry

OSHA 10-Hour General Industry

Driver's License

Geriatric Nursing Assistant

State Tested Nursing Assistant

Certified Home Health Aide

First Aid Certification

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