Senior Customer Support & Client Engagement
Resume:
resji.com/cptlSqCTLrhocG*rM**z*gXg*EJ* Page * of *
Hammad Alam
Senior Customer Support
Motivated and people-oriented professional with experience in customer relationship management, customer support, and client engagement. Currently pursuing an MBA with a strong academic foundation in Psychology, combining business knowledge with an understanding of human
behavior. Skilled in building customer relationships, resolving concerns, and delivering exceptional service through effective communication and problem-solving. Experienced in supporting global customers, managing travel and hospitality-related inquiries, and connecting clients with suitable business solutions. Recognized for service excellence, quality performance, and leadership in volunteer and mentoring roles. Adept at stakeholder management, team collaboration, training, and customer retention. Seeking opportunities to contribute to
organizational growth while continuing to develop
leadership, relationship management, and strategic business skills.
hammadalam2016@gmail.
com
J-3/128, J-extension, Near
Nagar Dairy, Kishan Kunj,
Laxmi Nagar Delhi-110092
EXPERIENCE
Justdial
Information Retrieval Officer
Jul 2019 - Jun 2021
Assisted customers in identifying and connecting with relevant businesses and service providers based on their requirements.
Built and maintained strong customer relationships through effective communication and personalized support.
Handled customer inquiries, provided accurate business information, and guided users in making informed decisions.
Coordinated with business owners and internal teams to ensure timely resolution of customer concerns.
PROFESSIONAL
SKILLS
Customer Relationship
Management
Conflict Resolution
Technical Troubleshooting
Communication Skills
Team Leadership
CRM Software Proficiency
Problem-Solving
Multitasking
Data Analysis
resji.com/cptlSqCTLrhocG7rM11z1gXg0EJ3 Page 2 of 3
Promoted customer engagement and satisfaction by delivering prompt, professional, and solution-oriented service.
Supported lead generation and business growth by connecting potential customers with suitable products and services.
Maintained detailed records of customer interactions and ensured adherence to company service standards.
Contributed to customer retention and revenue growth through relationship management and quality service delivery. Teleperformance
Senior Customer Support
Jun 2022 - Aug 2026
Provided end-to-end customer support to Hilton guests across global locations through chat and email channels.
Assisted customers with hotel reservations, booking modifications, cancellations, refunds, and account-related inquiries.
Resolved guest concerns efficiently while maintaining high standards of customer satisfaction and service quality.
Delivered accurate information regarding hotel policies, loyalty programs, promotional offers, and travel-related services.
Handled customer escalations professionally and worked with internal teams to ensure timely issue resolution.
Built positive guest relationships by understanding individual needs and providing personalized solutions.
Maintained detailed records of customer interactions while adhering to quality, compliance, and performance standards.
Consistently achieved service-level targets, quality benchmarks, and customer satisfaction goals in a fast-paced environment.
Collaborated with team members and management to improve customer experience and operational efficiency. SKILLS
Customer Relationship Management (CRM) Intermediate Client Relationship Management Expert
Intermediate Excel using
skills
AWARDS
Employee Of The Month in
2024
Best Quality Achiever in 2023
Extra Miler certification in
2023
LANGUAGES
English
Fluent
Urdu
Intermediate
Hindi
Fluent
HOBBIES
Writing
Traveling
Teamwork
Personal Development
Learning New Skills
Volunteering
Research
resji.com/cptlSqCTLrhocG7rM11z1gXg0EJ3 Page 3 of 3 Customer Service Excellence Expert
Email Support, Chat Support, Complaint Resolution, Escalation Handling Problem Solving, Decision Making And Active Listening Expert
Interpersonal Communication, Verbal
Communication, Written Communication, Conflict
Resolution, Stakeholder Management, Team Advanced
Data Entry, Record Management Service,
Coordination Relationship Building, Training &
Mentoring Leadership Adaptability And Microsoft Intermediate EDUCATION
Bachelor's Degree In Arts IGNOU
Jun 2018 - Jun 2023
CERTIFICATIONS
English Speaking Course (FEA) Freedom Employment Academy
Apr 2019
Contact this candidate