Virtual Data Entry & Admin Support Assistant

NOORFATHIMA SUHAIR

********@*****.*** 732-***-**** 9232 Taylor Ct, West Windsor, Princeton Junction, New Jersey 08550 https://www.linkedin.com/in/noorfathima-suhair-bb75b81a4/

Operations, Account Management & Customer-Facing Sales Support Professional

Career Summary

•Versatile business professional with 11+ years of experience across operations, procurement, account management, and client coordination in U.S. and Indian organizations, along with recent AI training and evaluation work for Mercor. Proven ability to manage vendor and customer relationships, support sales and service workflows, and drive measurable improvements in efficiency, cost, and compliance.

•Skilled in account servicing, cross-functional coordination, contract and order management, data analysis, and executive administrative support. Adept at building trusted relationships with internal teams, vendors, and customers, and at using CRM, ERP, and collaboration tools to keep complex operations running smoothly. Brings hands-on experience designing workflow-based business tasks on macOS and writing clear, reasoned evaluations of AI model output.

Core Expertise

Technical Skills: MS Office (Excel, Word, PowerPoint) ERP Systems MS Dynamics 365 Business Central Teams Outlook

Additional Skills: Account & Relationship Management Customer & Vendor Communication Sales & Service Support Order & Contract Management Cross-Functional Coordination Procurement & Sourcing Inventory & Order Records Management Report Preparation & Tracking Data Analysis & Record Keeping Meeting Coordination & Minutes Executive & Administrative Support Documentation & Document Control Policy & Process Documentation Confidential Information Handling MS Office (Excel, Word, PowerPoint) Microsoft Dynamics 365 / ERP Systems CRM Tools Google Workspace (Docs, Sheets, Drive) Teams, Outlook, Zoom Detail-Oriented & Deadline-Driven Strong Organizational Skills Process-Focused & Resourceful

Education

MBA in Marketing and Operations Apr 2021

Presidency University India

Bachelor of Arts in English Literature Apr 2001

University of Madras India

Certifications

Product Management (PMC™), Product School

Leadership Certification from the University of Illinois Urbana – Leading Teams: Developing as a Leader

Leadership Certification from the University of Illinois Urbana - Champaign (Leading Teams - Building Effective Team Cultures)

Work Experience

Project Odin Writer Oct 2026 – Nov 2026

Mercor Remote

Designed and developed realistic, domain-specific tasks based on professional workflows and real-world business scenarios.

Executed end-to-end computer-based tasks using desktop applications on macOS.

Recorded screen-based workflows using Task Recorder, demonstrating practical software navigation and task execution.

Provided clear, step-by-step voice narration explaining the what, where and why of each action.

Created professional work deliverables, supporting documentation and task metadata.

Submitted video recordings and associated deliverables for AI training and evaluation.

Generalist Expert Jun 2026 – Jul 2026

Mercor Remote

Worked on AI training and evaluation projects for Mercor, which partners with leading AI labs and enterprises to train frontier models using human expertise.

Wrote reference answers on everyday questions that have a right answer, including the context a good response has to account for.

Graded model output on general reasoning, checking whether each answer was correct and followed the instruction actually given.

Flagged responses where a model was confidently wrong or contradicted itself earlier in the same answer.

Head of Commerce Operations Jul 2025 – Oct 2025

Sabinsa Wellness East Windsor, NJ

Oversaw end-to-end inventory and procurement for the Utah facility while working from the New Jersey office.

Managed $1M worth of inventory encompassing 30 SKUs and over 5,000 finished goods bottles.

Supervised and guided a 3-member operations team, fostering collaboration, accountability, and continuous process improvement.

Pioneered the Walmart e-commerce project, leading the pilot phase and establishing streamlined order fulfillment processes across Walmart, Amazon, and the company website.

Key Accountabilities:

Managing inventory and procurement using Microsoft Dynamics 365 Business Central, ensuring stock levels and timely ordering.

Monitoring and managing inventory levels to ensure adequate stock, prevent stockouts, and optimize stock turnover including receiving, storing, and tracking inventory and performing regular updates.

Overseeing expiration tracking, product label reviews, and conducting inventory counts to maintain accuracy and compliance.

Responsible for defining operational strategy and managing day-to-day operational relationships with vendors and distribution partners, including product lifecycle management, expanding selection and optimizing sourcing recommendations & decisions.

Created and maintained detailed operational documentation, improving training efficiency and process consistency.

Scheduled and coordinated team tasks, meetings, and inventory audits to ensure timely execution of key activities.

Analyzed procurement data and vendor performance to generate actionable reports for leadership decision-making.

Provided day-to-day administrative support, including updating product listings and managing order records across platforms.

Buyer & Documentarian Jun 2023 – Jun 2025

Sabinsa Corporation Payson, UT

Streamlined purchase order processes, achieving 95% on-time delivery and meeting contractual guidelines and budgetary limits.

Negotiated supplier base by obtaining competitive quotes, achieving 10–12% cost savings across procurement operations.

Managed a $200K annual purchase budget, ensuring optimal allocation and spend efficiency.

Coordinated bulk ingredient sourcing for Walmart and Sam’s Club projects, managing procurement from over 50 suppliers and issuing 500+ purchase orders annually while maintaining strict quality and regulatory compliance.

Optimized document control processes by coordinating and uploading more than 100 files, ensuring timely revisions and improving efficiency by 30% through structured planning and multitasking.

Led the sourcing of key ingredients and packaging components for core products such as Sam’s Club Member’s Mark Turmeric Extract and Walmart Spring Valley Alpha Lipoic Acid, ensuring consistent quality and on-time delivery.

Collaborated with project teams to develop clear and accurate product specifications and user instructions, contributing to a 20% reduction in customer queries related to product documentation.

Key Accountabilities:

Issued purchase orders for capsules, excipients, and related raw materials in alignment with production and quality requirements

Actively contributed as a buyer within the quotation team, playing a key role in securing customer orders through effective collaboration and strategic input.

Handled product returns and facilitated fast-tracked credit refunds, ensuring reconciliation and minimal impact on inventory flow.

Filed and managed regulatory paperwork, submitting weekly, monthly, and quarterly reports promptly and maintaining organizational systems that ensured smooth audit processes with zero non-compliance incidents.

Prepared, maintained, and updated procurement documentation including purchase order records, supplier contracts, product specification sheets, GMP certificates, label reviews, and compliance documentation.

Worked closely with cross-functional teams in quality, regulatory, production, logistics, and e-commerce to align procurement and documentation activities with overall business operations.

Identified, evaluated, and selected suppliers and vendors to ensure adherence to quality, cost, delivery, and compliance standards.

Monitored inventory levels, forecasted demand, identified overstock or understock risks, and ensured optimal stock management.

Business Operations Manager Oct 2021 - Feb 2022

Sami Direct Marketing Pvt Ltd India

Collaborated with senior management on strategic planning initiatives, developing actionable business strategies that aligned with company goals, resulting in a 20% improvement in overall operational efficiency.

Led bi-weekly meetings with department heads to review progress, identify bottlenecks, and implement corrective actions, driving a 25% increase in operational goal achievement over six months.

Monitored key performance indicators (KPIs) and ensured alignment with business objectives, achieving a 10% improvement in team performance by aligning tasks with strategic priorities.

Managed monthly inventory operations valued at $120,000, maintaining optimal stock levels and minimizing variance.

Key Accountabilities:

Led a team of 25 members, ensuring smooth execution of operational activities and achievement of monthly business objectives.

Oversaw activation plans at the beginning of each month to drive product movement and align inventory with sales forecasts.

Monitored and reduced near-expiry and excess stock through proactive planning and coordination with sales and procurement teams.

Operations Executive Jun 2007 – May 2014

Zaras Textiles India

Developed and implemented operations policies, driving a 25% increase in efficiency for a team of 30+ employees by streamlining workflows and reducing operational delays.

Led a 30-member team overseeing end-to-end retail operations across Family Stores in Chennai.

Sourced men’s and women’s apparel from vendors across India, ensuring product variety and quality consistency.

Managed inventory valued at approximately $30,000 per month, maintaining optimal stock levels and turnover.

Leadership & Volunteer Experience

President - Speakers & Anchors Club 2019 - 2021

Presidency University

Led the club’s public speaking initiatives, organizing events, debates, and workshops to enhance student communication skills.

Mentored junior members in leadership, speech delivery, and confidence building.

Volunteer - Clean My Town Campaign 2019

Community Environmental Initiative

Actively participated in a civic cleanup drive to improve local sanitation and promote environmental awareness.

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