Remote Customer Support & Admin Specialist

EMLYN CRUZ

El Cajon, CA *****

619-***-**** - emlyncruz@yahcncom

PROFESSIONAL SUMMARY

Payroll Administrative Support/Administrative Assistant I handling high-volume

Cisco Finesse call routing, payroll research, and clerical coordination in a remote

setting. Produces kick back and audit reports, processes medical support orders

spreadsheets for benefits and garnishment teams, and traces employee payroll checks

for payroll staff Supports fast-moving administrative work with Microsoft Word,

Excel, Adobe, and Outlook.

SKILLS

Payroll Operations: Payroll processing, Payroll audit reporting, Employee trace

research, N4edical support order tracking, Garnishment case support

Administrative Coordination: Phone system operation, Calendar coordination,

Mail sorting & distribution, Document filing & archiving, Office supply inventory

PROFESSIONAL EXPERIENCE

06/2014 to Current

08/2012 to 05/2014

11/2013 to 03/2014

Payroll Administrative Support/Administrative Assistant I

Oasis, Paychex

• Operate high volume Cisco Finesse phone system and screen/direct calls to the

appropriate departments.

• Generate Kick t%1Ck and audit for payroll staff.

• Process Medical Support Orders spreadsheets for the & garnishment

Research employee payroll checks and provide trace status to payroll teams.

• (Remote)

Receptionist/Administrative Support

OfficeTeam

Greet and dirwt visitors in offlW.

• Retrieves messages from voice mail and forwards to appropriate personnel.

Receives, Sorts, and routes mail, and maintains and routes publications.

• Maintains fax machines and copiers, assists users, sends faxes, and retrieves and

routes incoming faxes.

• Orders, receives and maintains offce supplies.

Administrative Support

Nelson Staffing

01/2013 to 11/2013

05/2012 to 11/2012

07/2010 to 03/2012

03/2009 to 03/2010

• Outbound calls to verify clients contact information for clinics is

and accurate.

Organi7ßs and maintains data base files and reports.

• General office duties: copy, fax and scan of documents.

• Distribution of contract agreements to clinical sites.

Receptionist/ Administrative Support

Pridestaff

• Reslxmsible for answering calls, greeting clients and walk in guests with a

professional and enthusiastic voice.

Responsible for ordering Office supplies and maintaining stock Of Office and

kitchen supplies.

• Assisted Document Control and Regulatory departments with setting up and

archiving Excel files into database.

• Provide support to accounting and purchasing departments with invoices and

filing.

Schedules meetings, maintains conference room calendars and assist in set ups as

requested.

Receptionist/ Administrative Support

Staffworks Inc.

• Operate high volume switchboard.

• Responsible for ordering office supplies and maintaining stock of office and

kitchen supplies.

Prepared and distribute correspondence to customers.

Organize Incoming and outgoing mail.

Administrative Assistant

BIT MedTech

Responsible for answering calls, greeting clients and walk in guests with a

professional and enthusiastic voice.

• Responsible for ordering office supplies and maintaining stock of office and

kitchen supplies.

• Provide assistance to the Human Resources, Accounting and Purchasing

departments with ulxiating files and processing invoices.

Schedules meetings, maintains conference calendars and assist in set ups as

requested.

Receptionist/ Administrative Support

Staffworks Inc.

Document Control with archiving files into database.

• Operate high volume switchER)ard.

• Provide assistance to accounting with invoices and filing

Assist Customer Service department in routing calls and archiving files.

• Monitors visitor awess and issues passes when required, updates appointment

calendars

11/2006 to 11/2008

EDUCATION

Administrative Assistant

Kitchen Expo

Responsible for answering calls, greeting clients and walk in guests with a

professional and enthusiastic voice.

• Provide executive-level administrative support for President and other design

executives.

• Generate vendor subcontract agreements for on-site maintenance.

Responsible for ordering office supplies and maintaining stock Of office and

kitchen supplies.

Certification for Administration

Purdue Calumet College - Hammond, IN

Certification Of Completion

Columbia School of Broadcasting - Chicago, IL

Contact this candidate