Senior Client Implementation & Project Specialist

Lesley L. Hammer

Oklahoma City, OK 405-***-**** ******.******@*****.*** www.linkedin.com/in/lesley-hammer-okc

Senior Client Implementation Specialist

Dynamic administrative professional with proven track record of identifying opportunities, restructuring operations, and redesigning internal processes to improve efficiency. Proven self-starter and exceptional communicator with the ability to intuit needs and priorities, to promptly generate ideal solutions in an ever-evolving environment. Well-rounded exposure to multiple areas including banking and finance, technology and system upgrades, billing and payroll, and wills and estates.

Skills

Administrative Support, Executive Support, Office Administration, Project Coordination, Scheduling, Order Management, Documentation, Process Improvement, Quality Assurance, Customer Service, Microsoft 365 (Word, Excel, Outlook, Teams), QuickBooks, SAP, Salesforce, ICOMS, Optix, Jv16 Power Tools

Professional Experience

Cox Communications

Sr. Client Implementation Specialist May 2024 – Present

Manage complex orders for Cox Business customers from intake through completion by coordinating with customers and scheduling technicians for equipment upgrades.

Communicate and set expectations via phone and email to confirm requirements and drive on-time service activation.

Selected for Managed WiFi project; process complex Managed WiFi orders for an Access Point Refresh Conversion project and coordinate hardware replacements for 812 customers.

Collaborated on upgrades for 5,000+ Cox Business Security customers, ensuring full NDAA compliance across camera and server systems.

Supported the upgrade of 1,600+ customer modems to DOCSIS 3.1, enabling higher-speed service capabilities.

Contributed to the replacement of 1800+ phone modems, preventing service disruptions to customers during power outages due to battery failure risks.

Pyramid Consulting

Project Administrator / Manager (Contract – Cox Communications) Jun 2019 – Dec 2023

Supported enterprise and VIP business account orders for installations and upgrades/downgrades.

Managed complex projects end-to-end with minimal supervision.

Coordinated with internal teams to deliver internet, managed WiFi, telephony, and security systems; ensured accurate scheduling and customer communications.

Performed quality checks on security system orders; identified and corrected errors prior to installation to increase team accuracy.

Provided 1:1 training and coaching to new team members on products and processes.

William G. Paul Law Offices

Executive Assistant Jan 2019 – Mar 2021

Supported day-to-day operations in a law office; managed calendars, correspondence, records, and client documentation.

Oversaw payroll and vendor payments in QuickBooks; coordinated travel documentation and updated will and trust records.

Partnered with banking executives via professional email correspondence regarding board member activities and related documentation.

Keller Williams / Metro First Realty

Realtor May 2017 – May 2019

Advised clients through residential real estate transactions; coordinated property showings, inspections, and closing activities.

Actively prospected new buyers.

Scheduled vendor meetings, managed document packages, and supported contract negotiations.

Managed internal financial tracking including invoicing, vendor billing, and budget reporting.

The Needham Companies

Office Administrator Aug 2015 – Nov 2017

Designed and implemented a spreadsheet-based filing system to organize documents and proposal responses for faster retrieval.

Evaluated and recorded mineral deeds in an electronic database for all counties across Oklahoma.

Handled daily correspondence and resolved administrative issues; supported office operations and recordkeeping.

Selected to implement conversion from paper files to an electronic system, increasing company compliance.

Devon Energy

Lease Records Technician / Land Analysis Associate Dec 2012 – Jul 2015

Supported land specialists and analysts with documentation management and day-to-day office operations across Texas and Oklahoma lease records.

Streamlined departmental lease files to improve accuracy and ease of access for ongoing work.

Created vendor numbers in SAP to enable payment processing for extended leases and related vendor services.

Performed at 200% of expected activity by supporting two land analysis specialists during staffing constraints.

Chesapeake Energy

Data Entry Officer 2011 – 2012

Reviewed land and title documents (deeds, mortgages, lien releases, land records) for accuracy prior to recording in the database.

Maintained 90–100% accuracy while processing high-volume data entry and document verification.

Professional Certification

Certified OERB Petroleum Technician, Oklahoma Energy Resources Board (OERB) Jun 2010

Community Involvement

Volunteer, Habitat for Humanity Dog Foster, Pets and people of Yukon

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