IT tech and remote IT

RILEY DICKEN

Boonsboro, Maryland

240-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Dependable and technically inclined professional with hands-on experience in computer hardware, PC building and rebuilding, Windows operating systems, hardware troubleshooting, and technical problem-solving. Experienced in assembling and maintaining computers, diagnosing hardware and software issues, configuring Windows environments, and working with computer components. Also brings professional experience in sales, customer service, equipment operations, and product sourcing. Committed to integrity, continuous learning, technical excellence, and serving others with patience and professionalism.

IT & COMPUTER EXPERIENCE

Computer Hardware & PC Technician

Independent Technical Experience Ongoing

- Build, rebuild, upgrade, and maintain desktop computer systems using a variety of hardware components.

- Install, configure, and troubleshoot Windows operating systems and software environments.

- Diagnose hardware issues involving motherboards, processors, memory, storage devices, graphics cards, power supplies, and cooling systems.

- Perform component replacements, hardware upgrades, system maintenance, and performance optimization.

- Configure BIOS/UEFI settings and troubleshoot boot, compatibility, and hardware recognition issues.

- Install device drivers, manage system settings, and resolve common Windows software problems.

- Familiar with computer assembly, cable management, airflow optimization, and power supply requirements.

- Utilize technical research and problem-solving skills to identify faults and implement effective solutions.

Operating Systems & Software Familiarity

- Microsoft Windows operating systems and configuration.

- Windows installation, setup, updates, and troubleshooting.

- Microsoft Office suite and common productivity applications.

- File management, system settings, and software installation.

- Familiarity with Linux environments and command-line tools.

- Basic Python programming and scripting.

- Familiarity with computer networking fundamentals. PROFESSIONAL EXPERIENCE

United Refrigeration

Sales, Customer Service & Product Sourcing

Hagerstown, MD 2026–Present

- Assist customers and HVAC/R contractors with product inquiries, equipment selection, and sourcing parts and materials.

- Answer incoming phone calls, respond to customer questions, and provide professional, courteous service.

- Research product availability and identify appropriate solutions based on customer requirements.

- Support sales and order processing by locating products, coordinating order fulfillment, and communicating relevant information to customers.

- Draw on product knowledge and attention to detail to help customers identify suitable HVAC/R equipment and replacement parts.

- Maintain a strong focus on accuracy, reliability, and timely customer support. Warehouse Associate — Previous Responsibilities

- Received, organized, and stocked HVAC/R equipment, parts, and materials while maintaining inventory accuracy.

- Prepared customer orders for pickup and delivery.

- Assisted contractors and customers with locating products and answering basic product questions.

- Maintained an organized work environment and followed safe material-handling procedures.

DMP

Mail Processing Operator

Hagerstown, MD 2026–Present

- Operate and monitor high-speed mail processing and inserting equipment while maintaining production standards.

- Perform machine setups, adjustments, and basic troubleshooting to minimize downtime.

- Conduct quality-control inspections to ensure accuracy and consistency.

- Follow established safety procedures and operational guidelines.

- Work efficiently in a fast-paced environment while demonstrating reliability and attention to detail.

Independent Guitar Technician

Partnered with Local Guitar Resale Business

Hagerstown, MD 2024–Present

- Perform setups and maintenance on electric guitars, acoustic guitars, and basses.

- Diagnose and resolve tuning, electronics, and instrument-performance issues.

- Install and replace pickups, hardware, strings, and electronic components.

- Restore used instruments through cleaning, fret polishing, adjustments, and minor repairs.

- Work directly with customers to understand preferences and recommend practical solutions.

- Apply hands-on technical knowledge and careful workmanship to prepare instruments for resale.

Chick-fil-A and Other Food Service Positions

Team Member

- Delivered courteous customer service in fast-paced environments.

- Collaborated with coworkers to maintain efficient operations and positive customer experiences.

- Followed established procedures and quality standards.

- Demonstrated teamwork, adaptability, and professionalism. CHURCH & COMMUNITY SERVICE

Church Worship Team

Volunteer Musician — Electric Guitar

- Serve the local church by contributing electric guitar skills to worship services.

- Support the worship team through preparation, practice, and collaboration.

- Approach musical service with humility, dependability, and a desire to help others. TECHNICAL & PROFESSIONAL SKILLS

IT & Computer Hardware

- Desktop PC assembly, rebuilding, and upgrades

- Hardware diagnostics and troubleshooting

- Motherboards, CPUs, GPUs, RAM, and storage

- BIOS/UEFI configuration

- Power supply installation and troubleshooting

- Cooling systems and airflow optimization

- Hardware compatibility and component selection

Operating Systems & Software

- Microsoft Windows installation and configuration

- Windows troubleshooting and system maintenance

- Microsoft Office suite

- Linux fundamentals and command-line familiarity

- Python fundamentals

- Software installation and driver management

Technical & Operational

- Electronics diagnostics and soldering

- Equipment operation and troubleshooting

- Quality control and attention to detail

- Technical research and problem-solving

Professional Strengths

- Customer service and communication

- Integrity and accountability

- Reliability and teamwork

- Patience and willingness to learn

- Servant leadership and commitment to excellence

EDUCATION

Penn Foster

High School Diploma — Completed or In Progress

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