Patient Care Coordinator and Scheduling Specialist

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TAMMY LEWIS

*********************@*****.*** 860-***-**** Webster, MA 01570 bold.pro

Patient Care Coordinator with patient scheduling, phone communication, and records support experience. Schedules new patients for primary care providers, resolves insurance coverage issues, and tracks emergency visits to improve access to care. Brings strong customer service, active listening, organization, and Microsoft Word proficiency.

• Patient scheduling • Customer service

• Good telephone etiquette • Active listening

• Relationship building • Organizational skills

• Attention to detail • Time management

• Multitasking abilities • Insurance issue resolution

• Patient medical records • Training & Development

• Social perceptiveness • Decision-making

• Self-Directed • Remote office availability

• Networking • Microsoft Word

Daykimball Medical Healthcare Putnam

Patient Care Coordinator

08/2015 - 01/2019

• 1-800 DOC LINE

Scheduled new patients for primary care providers, ensuring timely access to necessary health services.

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Facilitated patient-insurance communication, resolving coverage issues to enhance patient access to care.

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Tracked patient emergency visits to identify trends and improve care coordination.

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• Care Coordinator

• Chronic ill incentive program w Insurance

• Patient Medical Records

• Executive Secretary to Quality depth. Director

• Diversity council

Boston University Boston, MA

Bachelor of Science in Case Management

12/2023

• Relevant Coursework and Training Programs:

• Completed online course on (insert name of course here)

• Projects and Research:

Publications and Presentations:

Summary

Skills

Experience

Education and Training

Y•ale University New Haven, CT

Associate of Science in Healthcare Administration

08/2016

• Relevant Coursework and Training Programs:

• Projects and Research:

• Ranked in Top 10% of class

• Participated in the (list the event, workshop, or seminar, etc. here)

• Academic Achievements and Honors:

• 3.97 GPA

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• Honor Roll (Deans list )2017

• Minor in: Medical, Billing and coding

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