Certified Nursing Assistant & Epic Front Office

LAUREN SKAGGS

Louisville, KY 502-***-**** ***********@*****.***

Certified Nursing Assistant (CNA) · CPR Certified · Bilingual: English / Spanish (Conversational) PROFESSIONAL SUMMARY

Patient-focused clinical support and front-office professional with experience spanning specialty practice operations, direct patient care, and office administration. Skilled in scheduling, insurance and billing, disability paperwork, Epic (EHR) records management, and hands-on clinical support including vitals and phlebotomy. Known for calm, compassionate, dependable service in fast-paced, patient-facing environments. CORE SKILLS

Epic EHR Patient Check-In & Scheduling Insurance & Claims Processing FMLA / Short-Term Disability Paperwork Billing & Payments Records Management Vital Signs & Phlebotomy Support Medical Terminology Patient Confidentiality (HIPAA) Front Desk Operations Multitasking & Time Management PROFESSIONAL EXPERIENCE

Clinical Support Specialist / Receptionist Jan 2025 – Oct 2025 Norton Neurology — Louisville, KY

• Managed front-desk operations for a specialty neurology practice, including patient check-in, scheduling, phones, email, and patient flow

• Processed insurance claims, billing, and payments accurately; guided patients through FMLA and UNUM short-term disability paperwork

• Supported clinical staff hands-on with vital signs, labs, and phlebotomy

• Maintained patient records in Epic (EHR) with strict attention to confidentiality and quality of care Sales Associate Jan 2024 – Sep 2024

Earth First of Kentuckiana — Louisville, KY

• Delivered front-line customer service; processed cash transactions and balanced the register with accuracy

• Resolved customer concerns, coordinated deliveries and office supplies, and supported contractor recruiting and onboarding

Administrative Assistant May 2023 – Jan 2024

Glory and Fire Worship Center — Louisville, KY

• Managed office schedules, correspondence, filing systems, phones, and visitor reception

• Coordinated events and meeting spaces; maintained the organization's website and social media presence Certified Nursing Assistant (CNA)Jan 2017 – Dec 2017 Green Meadows Nursing Home — Louisville, KY

• Provided daily hands-on resident care: bathing, grooming, hygiene, and mobility support using gait belts, bed lifts, wheelchairs, and oxygen equipment

• Monitored residents, charted observations, and reported changes in condition to nursing staff

• Answered call lights and provided compassionate companionship and activity coordination Additional Experience: Business Analyst — Tim Short Chrysler Dodge Jeep Ram, Morehead, KY (2022) · Server — Outback Steakhouse, Louisville, KY (2013–2019)

EDUCATION & CERTIFICATIONS

Associate of Applied Science — Jefferson Community & Technical College, Louisville, KY (2018) · Radiologic Technology experience

Associate Degree in Ministry — International School of Ministry, Louisville, KY (2024) · Valedictorian · Honor Society Associate Degree in Ministry — Ramp University, AL (2023) Certifications: Certified Nursing Assistant (CNA) · CPR Certified Community & Volunteer: Hospital support, homeless outreach and recovery services, food pantry, youth programs, event planning and fundraising

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