Customer Support & Mail Distribution Specialist
Resume:
Patricia Lynn Archinal, Customer Support Specialist
Winter Haven, 33880, USA, 863-***-****, *********@*****.***, SUMMARY Diligent and customer-focused professional with over 30 years of comprehensive experience in administrative support, records management, and program analysis within government and private sectors. Proven ability to manage complex documentation, process requests efficiently, and provide exceptional customer service. Eager to leverage extensive background in logistical support and operational oversight to excel as a Mail Distribution & Customer Support Specialist at the US Postal Service, ensuring smooth mail flow and positive customer interactions.
WORK EXPERIENCE
Notary Signing Agent
Self employed
05/2016 – Present Winter Haven
Negotiated fees and secured closing signings by partnering with multiple signing agencies, prioritizing assignments based on compensation and travel.
Executed closing notarizations for Advantage Title and Clayton Homes, supporting their title and closing processes for a continuous 12-month period between 2020 and 2021.
Temporarily ceased operations to provide essential care for a family member during an illness.
Maintained affiliation with the National Notary Association, with current certifications and background investigation documentation readily available. Garnered positive service reviews from clients.
Program Support Specialist
FDA Office of Criminal Investigations
01/2012 – 10/2012 Rockville, United States
Functioned as the designated Freedom of Information Act (FOIA) Point of Contact.
Processed FOIA requests by reviewing and redacting documents in strict adherence to Federal Regulations.
Managed all incoming requests, engaging with requesters and the FOIA Officer for the FDA.
Liaised both with internal FDA departments and external governmental entities.
Cultivated and maintained an in-depth understanding of Federal Freedom of Information Act regulations, including discerning permissible disclosure criteria.
Program Analyst
Department of the Army (DoD) USAMRIID
09/2009 – 09/2011 Frederick, United States
Provided comprehensive support across diverse operational areas including civilian and military personnel management, EEO, TQM, resource management, finance, budget, accounting, auditing, program analysis, security, logistics, public affairs, information management, contracting, administrative services, legal, criminal investigations, and laboratory staff program management.
Rendered administrative assistance to the Contracting Officer Representative (COR) in the management of a multi-million dollar Personnel Services Contract.
Maintained all contract documentation and processed invoices, offering technical expertise on the formulation of Statements of Work (SOWs). Facilitated direct communication between the contractor and internal customers to ensure proficient and timely contract administration. Executed audits of Task Orders, verifying alignment with SOWs, budgets, and manpower accountability.
Applied the Federal Acquisition Regulation (FAR) to ensure compliance and proper contract administration.
Input data and processed Contract Service Requests using the LIVELINK automated system for approval by the MRMC Commanding Officer. Verified the accuracy and clarity of SOWs and associated budgets. Delivered performance feedback to all Command levels concerning requirements and regulatory compliance.
Analyzed and reviewed purchase requests for Personnel Services to confirm appropriate payment and sustained financial support. Managed the Command Records Management program, overseeing all records.
Contributed to a Task Force focused on Human Use Records, aiding in the development of records retention criteria.
Ensured all divisions maintained active records management programs compliant with the Army Records Information Management System (ARIMS). Managed the complete in- and out-processing procedures for contract personnel.
Secured all necessary badges and documentation for assigned personnel. Generated reports identifying inactive contractors within the database and maintained records of active contractors for USAMRIID. Facilitated training for new employees on systems and processes utilized at USAMRIID.
Contributed to the redesign initiative for the Human Resource Office's ORACLE software program.
Provided regulatory insights and participated in meetings related to the ongoing program upgrade.
Proactively joined the test team to ensure operational continuity and a seamless transition during alpha testing.
Records Management Specialist/Program
Manager
Department of the Treasury, Financial Management Service 03/2002 – 09/2009 Washington, United States
Served as the principal liaison for managing records critical to the Federal Finance Office's daily operations.
Reviewed, analyzed, and systematically organized records essential for ongoing business functions.
Formulated strategic action plans for comprehensive records inventories and accountability.
Evaluated existing records management systems to devise innovative or enhance current methodologies for the efficient handling, safeguarding, and disposition of business records and information.
Analyzed records and reports to identify media formats, reproduction techniques, and the extent of electronic data processing involved. Authored detailed plans for the categorization, retirement, destruction, and establishment of file plans in accordance with federal government regulations.
Presented actionable recommendations to management, leading to the implementation of records review plans and adherence to newly established technical guides within each division.
Directed, trained, and assessed the effectiveness of the Records Management Program and ongoing telecommunication prerequisites. Collaborated with headquarters to align with records management requirements and stay abreast of evolving policies and regulations. Engaged in professional development through participation in National Association of Records Managers conferences, National Archives and Records Administration (NARA) training, and roundtable discussions on federal records management.
Played a key role on the Rebid Team, responsible for drafting and distributing the Invitation for Expressions of Interest for general lockbox banking programs.
Leveraged expertise in contracting services under the Federal Acquisition Regulations (FAR) and financial policies stipulated by the U.S. Treasury and the Federal Reserve Bank.
Managed the renovation of office spaces from 2005 to 2006, encompassing space allocation, logistics planning, employee needs assessment, and new office construction oversight.
Supervised the installation of equipment, telephone systems, office cubicles, and file management solutions for various divisions within Financial Management Services.
Contributed to emergency preparedness planning, focusing on physical security and safety protocols.
Served as a Floor Monitor during security drills and exercises. Management Analyst
Defense Finance and Accounting Service - Columbus Center 10/1989 – 03/2002 Columbus, United States
Interpreted, implemented, and disseminated higher-level guidance and policy directives for the development and execution of Center Financial and Operational Programs.
Established record retention requirements for financial and administrative records at the Columbus Center.
Collaborated with DFAS Headquarters to formulate a records control schedule for official approval by the Archivist of the United States. Directed information management functions, including records management, publications, forms management, and distribution. Developed production standards and work center descriptions to optimize workload distribution.
Identified and secured necessary facilities, equipment, funding, materials, manpower, and resources for effective program administration. Provided maintenance and upkeep services for office equipment, computers, and copiers.
Analyzed and determined budget requirements for program and system operations.
Evaluated contractor performance through formal quarterly assessments of assigned investment projects.
Communicated organizational goals, vision, and objectives effectively to personnel and staff.
Cultivated collaborative working relationships and provided expert advice and assistance.
Proposed and assessed innovative methods and technologies to enhance information management systems.
Analyzed cost, work years, and other key metrics to support records officer accountability and strategic program planning.
Conducted interviews with DFAS associates to develop, analyze, and document standard operating procedures for records retention. Developed work method studies to ensure the accurate capture of records. Established and managed a team of Records Coordinators serving approximately 2,500 associates.
Designed and implemented center-wide training programs, inspection protocols, management studies, and surveys.
Guided associates in the review of procedural methods, techniques, and practices.
Maintained budgetary oversight for Federal Express accounts. Monitored and approved expenditures against the Micrographic Contract Budget.
Ensured adequate space, organization, and budget allocation for off-site offices and warehouse facilities.
Participated in a negotiated agreement with the National Archives in Dayton, Ohio.
Disseminated, analyzed, tracked, and responded to inquiries from Congressional offices, Freedom of Information Act (FOIA) requests, and Privacy Act requests.
Communicated with Congressional Representatives, Members of Congress, and state, county, and local attorneys.
Developed and implemented a novel methodology for managing Congressional and FOIA inquiries.
Census Team Leader
United States Department of Commerce
04/2001 – 09/2001 Lancaster, United States
Served in a term appointment capacity with the Census Bureau for the 2000 census operations.
Supervised a team of eight enumerators and one crew leader assistant throughout the field operations phase.
Identified and secured suitable training locations, notifying new employees of scheduled training dates and times.
Delivered comprehensive training sessions to groups of up to fifteen trainees.
Implemented mandatory training curricula, incorporating classroom instruction, practical interviewing exercises, and on-the-job guidance. Provided detailed instruction on enumeration procedures and familiarized trainees with essential reports and forms used for data collection. Verified geographical boundaries and familiarized the team with assigned work areas.
Assigned specific duty zones to team members and conducted field observations of their performance.
Offered immediate on-the-spot assistance and supervision to enumerators. Reviewed and certified daily payroll and progress reports, ensuring adherence to established work schedules.
Reported team progress and performance metrics to the supervisor. Recommended the dismissal of employees who failed to meet performance requirements or fulfill their duties.
Cost Analyst
Defense Logistics Agency Finance Center
04/1989 – 10/1989 Columbus, United States
Prepared or reviewed complex cost reports and cost allocation plans. Scrutinized financial documents for accuracy, proper formatting, and completeness.
Interpreted audit findings and developed resolutions. Assessed reimbursement estimates and recommended necessary adjustments.
Conducted rate analyses to establish appropriate reimbursement levels. Reviewed or prepared reimbursement claims, fee proposals, and indirect cost rate proposals.
Calculated cost per unit of service to ensure accurate fee structures. Advised department management and accounting personnel on matters related to reimbursable cost accounting.
Provided guidance to internal fiscal units on cost accounting procedures and best practices.
Extracted and manipulated database data to generate cost accounting information.
Evaluated work processes, organizational systems, policies, procedures, and computer technology.
Coordinated programs that involved detailed cost analysis and reporting. Reported, calculated, and estimated project costs. Reviewed or developed cost allocation plans.
Financial Systems Specialist
Navy Finance Center
11/1987 – 03/1989 Cleveland, United States
Collaborated with team members to design, test, and implement the Uniform Military Disbursing System (UMIDS).
Participated in field-based alpha and beta testing programs for the UMIDS. Developed system change requirements to rectify identified errors within the system.
Assisted with the installation and user training for computer systems utilized in pay functions aboard Navy vessels.
EDUCATION
Beavercreek High School
High School or equivalent, College Prep
08/1973 – 06/1977 Beavercreek, United States
GPA: 3.6/4.0
Sinclair Community College
Some College Coursework Completed, Business Administration 08/1982 – 11/1982 Dayton, United States
GPA: 3.5/4.0
Wright State University
Some College Coursework Completed, Liberal Arts
09/1978 – 07/1980 Dayton, United States
GPA: 3.8/4.0
Montgomery County Community College
Some College Coursework Completed, Business Administration 01/2005 – 06/2005 Germantown, United States
GPA: 3.0/4.0
SKILLS Mileage Tracking Roster Maintenance
Inventory Management Receiving
Meeting Coordination Catering
Safety Procedures PowerPoint
Onboarding/Offboarding Seating Chart Management
Logistics Support Emergency Preparedness
Expense Reporting Microsoft Dynamics
Process Documentation Customer Service
Employee Engagement Organization
LANGUAGES English
(Spoken: Advanced; Written:
Advanced; Read: Advanced)
INTERESTS American Legion Frederick Post 11 -
Veterans Medical - Volunteer
Member
Raising money with motorcycle rides
for Cancer Benefits
Raising money with motorcycle rides
for Veterans Medical in Martinsburg
WV Charity
Word 2007 (Advanced)
PowerPoint (Advanced)
Microsoft Access (Advanced)
Microsoft EXCEL Training course (Advanced)
Military Pay Processing Certificate of completion (Advance) Microcomputer Processing Seminar
Cost Accounting Course
Defense Integrated Management Engineering Studies (AMEC) AMEC
Performing and Conducting Management Audit and Studies (AMEC) AMEC
Productivity Measurement and Enhancement Methods
Economic Analysis for Decision Making
Internal Management Control
Report Writing
Records Management Principles and Practices
Contracting Officers Technical Representative
Disaster Preparedness and Response
Managing Multiple Projects, Objectives, and Deadlines Leadership for Prospective Supervisors
Fundamentals of Accounting
Contracting Officer Representative Training (DAU)
Defense Acquisition University
CERTIFICATES
Mary Ann Garst
Property Manager, Clagett Property Management
*******@*******.***
Collaborated directly as project team members on multiple projects. Walter Thompson
Management Analyst, US Treasury
Department
******.********@*****.***.***
Worked closely with on various initiatives and projects. Unkown
Area Supervisor, FDA-OCI
REFERENCES
Reviewed and redacted all FOIA requests, and prepared statistical requests for information.
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