Client Services & Finance Professional
Resume:
Pamela Konchinsky
**** ******* ********* **** *****
Indianapolis, IN 46220
****************@*****.***
PROFESSIONAL EXPERIENCE
InterParfums
Fragrance Vendor (October 2024-December 2024)
Showcase a variety of fragrances at various department stores
Carroll Wine & Spirits
Accounts Receivable Department (March 2024-October 2024)
Applying client payments and preparing and submitting bank deposits
The Barrington of Carmel
Concierge (2023-2024)
Assist residents and their family members with managing appointments, scheduling maintenance, and housekeeping of communal and resident spaces
Set up and support in-house special events and holiday functions
Accounts payable program/Balance sheet liability /Processing verification and payment of invoices
CF Bank
Universal Banker (2022-2023)
Followed compliance procedures and maintained confidentiality
Opened new customer accounts and provided account maintenance for online and mobile banking customers
PNC Bank – Carmel and Indianapolis, IN
Retail Branch Banker (2020-2022)
Followed compliance procedures and maintained confidentiality
Opened new customer accounts and provided account maintenance for online and mobile banking customers
Financial Health Federal Credit Union – Avon, IN
Senior Services Manager (2019-2020)
Opened personal accounts, cross sold bank products and credit cards, and submitted loan applications for customers
Submitted Credit Builder Loan applications for customers
Fifth Third Bank – Indianapolis Float Staff
Customer Service Representative (2017-2019)
Opened personal accounts, cross sold bank products and credit cards, and submitted loan applications for customers
Followed compliance procedures and maintained confidentiality
Scheduled client referrals with financial advisor for investment and mortgage appointments
Travelex Worldwide Currency Services – Indpls. International Airport
Sales Consultant (2008-2017)
Sold, exchanged, and balanced international currency for 90 different countries
Followed government compliance protocols, including identifying sanctioned countries
Sold international minimum of 5 debit cards daily and sold flight insurance to at least 5 guests weekly
National Bank of Indianapolis – Indianapolis Float Staff
Float Staff Member (2005-2008)
Opened personal accounts, cross sold bank products and credit cards, and submitted loan applications for customers
Followed compliance procedures and maintained confidentiality
Scheduled client referrals with financial advisor for investment and mortgage appointments
Nordstrom – Circle Centre Mall, Indianapolis, IN
Concierge Customer Service Specialist (1995-2005)
Provided legendary customer service and creative solutions for local, national, and international visitors during store-wide and city-wide special events
Arranged for transportation and hotel accommodations and made restaurant and event reservations for visiting clients
Secured and delivered valuable purchases and personal belongings for clients
EDUCATION AND CERTIFICATIONS
Indiana Central – Certificate in Finance (1980)
Certified Notary for the State of Indiana – current until 2024
Received NMLS Commission for Indiana (can provide number upon request)
AWARDS AND RECOGNITION
Recipient of the Customer Service AllStar Award – Nordstrom, Circle Center Mall (2000)
Recipient of the ROSE (Recognition of Service Excellence) Award, sponsored by the Indianapolis Convention and Visitors Association - Annual award recognizing customer service excellence (2003)
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